Topic- Unsupported Devices
Date- 12th Oct-2005
Poster Becca77
You can use this following procedure to have [Device Manager] view [Non Present Devices] This may give you a better look at your PC
Usually the unsupported devices are going to be a Camera WebCam Hard Drive Enclosure or Ipod That is USB Interface/Connection that is not supported by existing drivers or Drivers are not PnP
Have you tried to Install any of these Devices Are they Working
The [Non Present Devices] will be indicated by the [Faded Gray] print They are sometimes Correct & many times are Wrong The correct Instances are acting as [Place Holders] for [PnP Devices] that are Installed Correctly BUT are not connected or Powered ON at the moment (Such as a Printer)
Many times you will see some of your USB Host Controllers show as [Non Present Devices] which usually means that you probably have some intermittent USB Issues -
The Incorrect Instances are generally a result of a [Failed Driver Installation] and multiplies as you try blindly try to reinstall the driver Normally [Device Manager] cannot show these [Non Present Devices] but with this procedure It can be very useful to clean these [Instances] up
These [Non Present Devices] are often the remains of an Uninstalled driver OR - is a Non Supported/Unrecognized Driver -
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Preparation Process for [DEVICE MANAGER] to View [Non Present Devices] This is a 2 Step process that needs to be done only once
Step 1 Set [Folder Options] to [Show Hidden Files & Folders]
Step 2 Set [Device Manager] to [Show Non Present Devices]
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Step 1 Open [Control Panel] and set [Folder Options] to show [Hidden Files & Folders] (1 time process)
(1) Click [Start] Button
(2) Scroll up to [SETTINGS] > Click on [CONTROL PANEL]
(3) Open [Folder Options]
(4) Click on [VIEW] Tab
(5) Scroll down to [Hidden Files & Folders]
(6) Click the [SHOW HIDDEN FILES & FOLDER] Option
(7) Deselect OPTION [Hide Protected OS Files Recommended]
(8) Click [OK]
(9) Close [Control Panel]
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Step 2 Prep [DEVICE MANAGER] to view [Non Present Devices] ( 1 time process)
(1) Right Click [MY COMPUTER] > Click [PROPERTIES] on Drop Down Menu
(2) Click [ADVANCED] Tab (on System Properties)
(3) Click [ENVIRONMENT VARIABLES] Tab -
(4) Under [SYSTEM VARIABLES] Section Click [NEW] Tab
(5) In [NAME] Section Type devmgr_show_nonpresent_devices
(6) In [VALUE] Section Type the number 1
(7) Close out by Clicking [OK] Tabs 3 Times (3 levels/panels to close)
(8) Click on [START] Button > Then click on [RUN]
(9) Type devmgmt.msc and then Click [OK] This will open [DEVICE MANAGER]
(10) Click [VIEW] on Menu > Click [Show Hidden Devices] on Pop Down Menu
(11) View [Hidden Devices] Indicated by Faded Gray Print (Close when completed)
(12) Restart Computer (To ensure a good [Initial] beginning -
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Now Open [Device Manager] in Normal manner & Set [VIEW] options to [SHOW HIDDEN DEVICES]
Standard Process to Open [DEVICE MANAGER] with [Show Hidden Devices] Option set -
(1) Right Click [MY COMPUTER]
(2) Browse down [Menu] to [Properties] > Double Click to Open Properties Page
(3) Click on [HARDWARE] Tab
(4) Click on [Device Manager] Tab
(5) Click on [View} on Menu Bar
(6) **Click on [Show Hidden Files]**
(7) Expand Folders as reqyired
(8) You need to double left click or right click each line to reveal additional info
(9) [Non Present Devices] will be denoted by (Light/faded gray print)
** Step 6 will have to be set to [Show Hidden Files] on each opening of [Device Manager] **
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Now Browse thru you need to Expand Folders & either Left Double Click or Right Click all lines to see more info you are now looking for the [Muted/faded gray] Devices with Yellow Warning Signs or have a Bold repeated instance of same name
If you do have a faded gray instance & bold instance That is indicating that either 2 Drivers are installed or you have some remains of a previous Driver
YOU NOW HAVE THE ABILITY TO - [Uninstall these NON PRESENT DEVICES] - Just Double Click or Right Click to bring up the [Properties Page] & Click on [Driver] Tab & Uninstall - Only uninstall the [Incorrect Ones] - If you do Unistall a Correct One - It will Reinstall whenever you reconnect the device -
Jack123
Edited by Jack123, 12 October 2005 - 05:29 AM.