i had a customer bring in their computer because they can't get it to burn cd's. after looking at the bios and windows and whatnot i noticed everything detected the drive. i tried uninstalling the drivers and restarting, so windows can reinstall them. didn't do anything. i tried uninstalling the whole device and rebooted. again nothing. it was odd according to windows everything was fine. the one thing i did notice though was the computer was loaded with viruses and sypware.
so i told the customer it looks lik eit might be some viruses messing with system files and i'd have to clean them out to find out. well i cleaned out everything, and now still nothing. the drive just won't even see a cd at all. i went in and unplugged the hard drive and set the bios to boot only form the cd and put in ERD. nothing happened. so my assumption is the drive is shot. it spins, but doesn't load anything. i'm guessing the laser is dead.
but that's not the problem i'm having now...
so as i'm waiting to hear from the customer about replacing the drive i went in and was cleaning a little more junk files they had. something i noticed was they partitioned a 40gb hd to c:\ 4gbs and d:\ 35gbs. i would assume they did this because they installed XP pro on the 4 gb. BUT they left the copy of XP home on the d drive. so now there is XP pro on c:\ and XP home on d:\.
So i went into the system properities and shut off the boot option. The computer would ask you which windows to boot from. defaulting to the top option. all i did was turn of the wait 30 seconds before booting.
now the computer windows can't start because the hal.dll file is missing.
problem is i can't use a windows cd to boot to and replace it cause the cd drive doesn't work.
HELP please. lol this sucks.