I have included below, a brief summary of what has happened, so far. For complete details, please review the following post: http://www.geekstogo...showtopic=66148.
I initially received a Norton alert regarding Bloodhound.W32.EP virus. The antivirus software could not remove the virus. Shortly after receiving the alert, the computer powered off and restarted without my prompt. After the restart, there was a high level of system idle process activity. During this time, I still had access to the Internet using the Internet Explorer web browser. After shutting down and restarting the computer, I could not access the Internet using my web browser. An online CD title database, however, retained the ability to access the Internet. Additionally, the CD drive is inoperable from normal mode, but can be used in safe mode.
Working with a Geeks to Go expert, we have taken a variety of steps to attempt to remove the malware. We briefly restored Internet access via web browser by doing a repair reinstall of WinXP, then running WinXPFix.exe, then reinstalling my ISP software. After re-booting the computer, however, browser access was lost. Running WinXPFix.exe and reinstalling my ISP software (but not doing another WinXP repair reinstall) did not restore access. We discovered and apparently resolved a device problem with a recently-installed ALi USB 2.0 card.
My computer connects to the Internet via USB connection to a Motorola cable modem. I have successfully connected to this modem using my office laptop through its Ethernet connection. Thanks in advance for any help you can offer.