[tacomakid62]

I am having problems and I hope you can help me. I am running xp pro sp2 on my machine. I have a 200gb western digital drive that I partitioned into two drives. The other day I tried to open the second drive and it said it was corrupted and would not open. It appeared in win explorer but there were no files on it. I went into computer management and the drive was still partitioned but the ntfs file system was no longer there. Prior to this I had installed norton internet security and updated this. I also down loaded and installed microsoft office 2000 update. I have a feeling I have a virus but norton antivirus could not find anything. I have looked for answers but I am not as savey when it comes to this stuff. Can anyone help me solve this major problem?

[Advertisements]

If you believe it was a virus or a piece for spyware/malware that did it you should go to the HijackThis forum and paste a log.

As for getting the files back I've had good luck with R-Stuidio's undelete, but it runs about $60 if I remember correctly.

They have a demo version availablen at http://www.r-undelete.com/ which would show you whether or not it would be able to recover the files. However, if you want it to recover them you would need to purchase a license.

[DeviousTrap]

If you believe it was a virus or a piece for spyware/malware that did it you should go to the HijackThis forum and paste a log.

As for getting the files back I've had good luck with R-Stuidio's undelete, but it runs about $60 if I remember correctly.

They have a demo version availablen at http://www.r-undelete.com/ which would show you whether or not it would be able to recover the files. However, if you want it to recover them you would need to purchase a license.

[tacomakid62]

thanks for the reply devioustrap,
I have done some more investigating and found there are new users under my local users file in the computer management console: control panel/computermanagement/local users and groups/users/....
these new users are:
Name: support_388945a0
Full Name: CN=Microsoft Corporation,L=redmond, s=washington,c=us
Description: This is a vendor's account for help and support service

Name: HelpAssistant
Full NAme: Remote Destop Help Assistant Account
Desc: Account for Providing Remote Assistance

NAme: IUSR_TIM(where Tim is the name of my computer)
Full Name: Internet Guest Account
Desc: Built in account for anonymous access to Internet Information Services

Name: IWAN_TIM
Full Name: Launch IIS Process Account
Desc. Built in account for Internet Information Services to statr out of process applicstions

When I set up my users I only have administrator and myself as users. No one else Has access to my pc. Are these legitimate users? I have never seen them before and I do not know where they came from. I have tried to figure out what these are but I cannot comprehend all this at one time. My eyes are begining to go crossed and my brain is fried. Can you give me some answers?
Thanks