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Outlook Error on Start-up


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#1
Determined Dave

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During all of the assistance that I received when posting HiJack This logs, I began to have this error message that does not go away. I have tried the "Detect and Repair" from within Outlook. I'm wondering if anyone can help me repair this file.
Error message below...
~~~~~~~~~~~~~~~~~~~~~~~~~~
The add-in "C:\WINDOWS\system32\REDEMP~1.DLL" could not be installed or loaded. This problem may be resolved by using Detect and Repair on the Help menu. Unable to load "C:\WINDOWS\system32\REDEMP~DLL". You may be out of memory, or of system resources, or missing a .dll file.
~~~~~~~~~~~~~~~~~~~~~~~~~~

Thank you!
Determined Dave
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#2
Determined Dave

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Also, one person suggested running Start --> Run --> sfc /scannow which I did and inserted my Windows XP cd and it acted like it was repairing some things but it did not fix the error mentioned above.
Thanks!
Dave
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#3
Determined Dave

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I've had 22 views since 2 days ago when I posted this.
Is any help available on this Outlook topic?
I hope someone might be able to help me.
Dave
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#4
admin

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Looks like you may have had Redemption installed:
http://www.dimastr.com/redemption/

Is that correct?
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#5
Determined Dave

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To my knowledge, I have never had Redemption installed intentionally by me. But if I need it, I can re-download it or re-install it. I do not recognize it by its name.
Dave
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#6
admin

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That's kinda what I assumed. Let's take another look at the HJT log for that user. :tazz:
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#7
Determined Dave

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Here's the log... I had been doing some e-mails with the guy on the Redemption site but he has not helped me. He asked me to delete the file located in C:\Program Files\Microsoft Office\Office\Addin\Redemption.edf. But I didn't have a file named that. I had a file in that directory named... Redemp~1.ecf. It looks to me like something changed the file name and didn't allow for long file names and truncated it to the old DOS method of only 8 characters. But I deleted it anyway. And the error still pops up. So now the file is gone and I thought afterward that I might have been able to rename it to Redemption.ecf and fix it. Anyway... here is the log you requested. I still have the error.

Logfile of HijackThis v1.99.0
Scan saved at 9:21:11 AM, on 1/12/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\CA\ETRUST~1\ETRUST~1\VetTray.exe
C:\Program Files\Java\j2re1.4.2_04\bin\jusched.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\PROGRA~1\MICROS~2\Office\OUTLOOK.EXE
C:\Program Files\Common Files\EPSON\EBAPI\eEBSVC.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\VetMsgNT.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Program Files\Yahoo!\Messenger\YPager.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\hjt\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.rr.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [VetTray] C:\PROGRA~1\CA\ETRUST~1\ETRUST~1\VetTray.exe
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\\NeroCheck.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_04\bin\jusched.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: EZ Firewall.lnk = C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Firewall\ca.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Quicken Startup.lnk = C:\Program Files\Quicken\QWDLLS.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_04\bin\npjpi142_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_04\bin\npjpi142_04.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRA~1\AIM\aim.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: ppctlcab - http://ppupdates.ca....er/ppctlcab.cab
O16 - DPF: {1B9935E4-8A50-4DD8-BD09-A7518723BF97} (eAssist NetAgent Customer ActiveX Control version 3) - https://quicken.ehos...s/custappx3.CAB
O16 - DPF: {1DF36010-E276-11D4-A7C0-00C04F0453DD} (Stamps.com Secure Postal Account Registration) - https://secure.stamp...99/sdcregie.cab
O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} (PPSDKActiveXScanner.MainScreen) - http://ppupdates.ca....r/axscanner.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} (YAddBook Class) - http://us.dl1.yimg.c...utocomplete.cab
O16 - DPF: {BE5431D2-0F30-11D4-89D9-00C04F509C0A} (SDCInstaller Class) - http://www.stamps.co...file=stamps.cab
O23 - Service: EpsonBidirectionalService - Unknown - C:\Program Files\Common Files\EPSON\EBAPI\eEBSVC.exe
O23 - Service: EPSON Printer Status Agent2 - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
O23 - Service: VET Message Service - Unknown - C:\WINDOWS\System32\VetMsgNT.exe
O23 - Service: TrueVector Internet Monitor - Zone Labs Inc. - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
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#8
mfjordan23

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I had the same error message. In Outlook, go to Tools, Options, Other, Advanced Options, Add-In Manager, Un-check the box related to Redemption
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#9
Christian Blackburn

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Hi MFJordan,

You just fixed the same issue for a client of mine. I know they'll be thrilled.

Thank You,
Christian Blackburn
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#10
srsmith41

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I don't know who you are, mfjordan23, but I still love you!

I've been searching for an intelligent repair for this problem, and you came through. It's been a good day for successful troubleshooting, and I'm glad you were a part of it.

Thanks!

I had the same error message. In Outlook, go to Tools, Options, Other, Advanced Options, Add-In Manager, Un-check the box related to Redemption


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