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Explorer Crash


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#1
basshole

basshole

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Hello:

I hope some one can help. Below is my HijackThis log. When ever I open Wondows Explorer or IE I get an error and it colses.

I did get into IE this evening after first launching AOL v8. And then IE and it stayed open.

Can I copy a new version of Explorer.exe on to my W2K computer?


Thank you.




Logfile of HijackThis v1.99.0
Scan saved at 9:40:57 PM, on 01/07/05
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\System32\3Com_DMI\3CDMINIC.EXE
C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe
C:\WINNT\system32\crypserv.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\McAfee\McAfee Privacy Service\GUARDDOG.EXE
C:\WINNT\system32\drivers\KodakCCS.exe
C:\Program Files\VerizonOnlineDSL\Visual IP InSight\ARUpld32.exe
C:\Program Files\VerizonOnlineDSL\Visual IP InSight\ARMon32a.exe
C:\WINNT\System32\mgabg.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
C:\PROGRA~1\McAfee\SPAMKI~1\MSKSrvr.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\ptssvc.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\system32\ScsiAccess.EXE
C:\WINNT\System32\tcpsvcs.exe
C:\WINNT\System32\snmp.exe
C:\WINNT\system32\stisvc.exe
C:\WINNT\wanmpsvc.exe
C:\WINNT\System32\mspmspsv.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\McAfee\McAfee Privacy Service\GUARDDOG.EXE
C:\WINNT\System32\PDesk.exe
C:\WINNT\system32\SxgTkBar.exe
C:\WINNT\System32\spool\DRIVERS\W32X86\3\fppdis1.exe
C:\PROGRA~1\McAfee\SPAMKI~1\MSKAgent.exe
C:\Program Files\Common Files\Real\Update_OB\realevent.exe
C:\Program Files\McAfee\McAfee Shared Components\Guardian\CMGrdian.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
C:\WINNT\system32\rundll32.exe
C:\Program Files\Windows ServeAd\WinServAd.exe
C:\Program Files\Windows ServeAd\WinServSuit.exe
C:\Program Files\Windows ControlAd\WinCtlAd.exe
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\bundle.exe
C:\Program Files\Windows ControlAd\WinCtlAdAlt.exe
C:\WINNT\system32\spool\DRIVERS\W32X86\3\fppdis2a.exe
C:\PROGRA~1\Adaptec\EASYCD~1\CreateCD\CreateCD.exe
C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe
C:\Program Files\Hewlett-Packard\HP OfficeJet T Series NT\Bin\HPOstr05.exe
C:\Program Files\Intuit\QuickBooks Pro\Components\QBAgent\qbdagent2002.exe
C:\Program Files\Microsoft Office\Office\OSA.EXE
C:\Program Files\APC\APC PowerChute Personal Edition\apcsystray.exe
C:\Program Files\Hewlett-Packard\HP OfficeJet T Series NT\bin\HPOVDX05.EXE
C:\WINNT\system32\hpoipm07.exe
c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\PROGRA~1\AOLCOM~2\ACCAgnt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINNT\explorer.exe
C:\Documents and Settings\Administrator\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://smbusiness.dellnet.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://cgi.verizon.n...11&bm=ho_search
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.washtimes.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Verizon Online DSL
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O2 - BHO: BHObj Class - {00000010-6F7D-442C-93E3-4A4827C2E4C8} - C:\WINNT\nem220.dll (file missing)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Acrobat\ActiveX\AcroIEHelper.ocx
O2 - BHO: Search Relevancy - {1D7E3B41-23CE-469B-BE1B-A64B877923E1} - C:\PROGRA~1\SEARCH~1\SEARCH~2.DLL
O2 - BHO: BHObj Class - {8F4E5661-F99E-4B3E-8D85-0EA71C0748E4} - C:\WINNT\wsem302.dll (file missing)
O2 - BHO: McAfee Privacy Service - {cc4b2ee5-4803-11d7-8a38-00b0d0c6b814} - C:\Program Files\McAfee\McAfee Privacy Service\GDIEHELP.DLL
O2 - BHO: ADP UrlCatcher Class - {F4E04583-354E-4076-BE7D-ED6A80FD66DA} - C:\WINNT\system32\msbe.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\system32\msdxm.ocx
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [Matrox Powerdesk] C:\WINNT\System32\PDesk.exe /Autolaunch
O4 - HKLM\..\Run: [TCASUTIEXE] TCAUDIAG -off
O4 - HKLM\..\Run: [SxgTkBar] SxgTkBar.exe
O4 - HKLM\..\Run: [pdfFactory Dispatcher v1] C:\WINNT\System32\spool\DRIVERS\W32X86\3\fppdis1.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: [MSKAGENTEXE] C:\PROGRA~1\McAfee\SPAMKI~1\MSKAgent.exe
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [McAfee Guardian] C:\Program Files\McAfee\McAfee Shared Components\Guardian\CMGrdian.exe /SU
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [MSKDetectorExe] C:\PROGRA~1\McAfee\SPAMKI~1\MSKDetct.exe /startup
O4 - HKLM\..\Run: [MPFTray] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
O4 - HKLM\..\Run: [Windows ServeAd] C:\Program Files\Windows ServeAd\WinServAd.exe
O4 - HKLM\..\Run: [Internet Optimizer] "C:\Program Files\Internet Optimizer\optimize.exe"
O4 - HKLM\..\Run: [Windows ControlAd] C:\Program Files\Windows ControlAd\WinCtlAd.exe
O4 - HKLM\..\Run: [Tsl] C:\PROGRA~1\COMMON~1\tsa\tsl.exe
O4 - HKLM\..\Run: [SAHBundle] C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\bundle.exe
O4 - HKLM\..\Run: [pdfFactory Dispatcher v2] C:\WINNT\system32\spool\DRIVERS\W32X86\3\fppdis2a.exe
O4 - HKLM\..\Run: [BullsEye Network] C:\Program Files\BullsEye Network\bin\bargains.exe
O4 - HKLM\..\Run: [CreateCD] C:\PROGRA~1\Adaptec\EASYCD~1\CreateCD\CreateCD.exe -r
O4 - HKLM\..\Run: [CleanUp] C:\PROGRA~1\McAfee.com\Shared\mcappins.exe /v=3 /cleanup
O4 - HKLM\..\Run: [New.net Startup] rundll32 C:\PROGRA~1\NEWDOT~1\NEWDOT~1.DLL,NewDotNetStartup -s
O4 - HKCU\..\Run: [AOLCC] "C:\Program Files\AOL Computer Check-Up\ACCAgnt.exe" /startup
O4 - Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
O4 - Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
O4 - Global Startup: America Online 8.0 Tray Icon.lnk = C:\Program Files\America Online 8.0\aoltray.exe
O4 - Global Startup: APC UPS Status.lnk = C:\Program Files\APC\APC PowerChute Personal Edition\Display.exe
O4 - Global Startup: Billminder.lnk = C:\Program Files\Quicken\billmind.exe
O4 - Global Startup: HP OfficeJet T Series Startup.lnk = C:\Program Files\Hewlett-Packard\HP OfficeJet T Series NT\Bin\HPOstr05.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: QuickBooks 2002 Delivery Agent.lnk = C:\Program Files\Intuit\QuickBooks Pro\Components\QBAgent\qbdagent2002.exe
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
O4 - Global Startup: Quicken Startup.lnk = C:\Program Files\Quicken\QWDLLS.EXE
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
O9 - Extra button: Privacy Bar - {cc4b2ee5-4803-11d7-8a38-00b0d0c6b814} - C:\Program Files\McAfee\McAfee Privacy Service\GDIEHELP.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINNT\System32\Shdocvw.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O15 - Trusted Zone: www.leapit.com
O15 - Trusted Zone: http://www.leapit.com
O16 - DPF: {15AD4789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://public.windup...bdb35b5342e9fc3
O16 - DPF: {37DF41B2-61DB-4CAC-A755-CFB3C7EE7F40} (AOL Content Update) - http://esupport.aol....oach_core_1.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akama...meInstaller.exe
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcaf...83/mcinsctl.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcaf...,19/mcgdmgr.cab
O23 - Service: 3Com DMI Agent - 3Com Corporation - C:\WINNT\System32\3Com_DMI\3CDMINIC.EXE
O23 - Service: APC UPS Service - American Power Conversion Corporation - C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe
O23 - Service: Crypkey License - Unknown - crypserv.exe (file missing)
O23 - Service: Logical Disk Manager Administrative Service - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: McAfee Privacy Service - Network Associates, Inc. - C:\Program Files\McAfee\McAfee Privacy Service\GUARDDOG.EXE
O23 - Service: Visual IP InSight Client (verizon) - Visual Networks - C:\Program Files\VerizonOnlineDSL\Visual IP InSight\LaunchIPI.exe
O23 - Service: Kodak Camera Connection Software - Eastman Kodak Company - C:\WINNT\system32\drivers\KodakCCS.exe
O23 - Service: McAfee.com McShield - Unknown - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee SecurityCenter Update Manager - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine - Networks Associates Technology, Inc - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
O23 - Service: MGABGEXE - Matrox Graphics Inc. - C:\WINNT\System32\mgabg.exe
O23 - Service: McAfee Personal Firewall Service - McAfee Corporation - C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
O23 - Service: McAfee SpamKiller Server - Networks Associates Technology. Inc. - C:\PROGRA~1\McAfee\SPAMKI~1\MSKSrvr.exe
O23 - Service: ptssvc - KODAK - C:\Program Files\Kodak\Kodak EasyShare software\bin\ptssvc.exe
O23 - Service: ScsiAccess - Unknown - C:\WINNT\system32\ScsiAccess.EXE
O23 - Service: WAN Miniport (ATW) Service - America Online, Inc. - C:\WINNT\wanmpsvc.exe
O23 - Service: ZESOFT - Unknown - C:\WINNT\zeta.exe (file missing)
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#2
basshole

basshole

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I fixed it with Windows system repair tool. Thanks for looking.


Scott.
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#3
bilko

bilko

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Hello basshole, only just come accross your log. You have some nasties in it. If you could post a new log i will look into it for you.
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