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EMERGENCY! NO DESKTOP!


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#1
mike_jones

mike_jones

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Hello

My emergency is that I have no desktop! When I start my computer, everything runs normally until the Windows XP welcome screen shows up. After that, all I see is my wallpaper with my cursor. That's all. There are no desktop icons or start menu, there's also no system clock at the bottom right hand corner and there is no taskbar!

Please help me because I cannot do anything on my computer.

Thank you.
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#2
Fenor

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Hi mike_jones!

Try hitting CTRL+ALT+DEL to bring up the TASK MANAGER. Once it appears, click on FILE and then NEW TASK and type in: explorer.exe

Fenor

Edited by Fenor, 12 October 2005 - 09:05 PM.

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#3
mike_jones

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Hello

When I try doing that, I get a pop-up saying "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item."
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#4
Fenor

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Do you have your Windows XP CD and Product Key handy?

Fenor
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#5
mike_jones

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Hello

No, I'm sorry I do not. I lent it to my cousin.
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#6
Fenor

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Can you get ot the desktop in SAFE MODE? To get to SAFE MODE reboot your computer, once it starts rebooting, hit F8 about once a second until a menu appears giving you the option to boot into SAFE MODE.

Let me know if you can see the desktop in safe mode.

Fenor
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#7
mike_jones

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Hello

I can see the desktop in Safe Mode.

Edited by mike_jones, 12 October 2005 - 09:51 PM.

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#8
Fenor

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That is a GOOD sign. :tazz:

What I would like you to do is reboot your computer, and this time choose SAFE MODE W/ NETWORKING (Remember to hit F8 once a second). Once you are there, post back and I will tell you the next step.

Fenor

Edited by Fenor, 12 October 2005 - 09:59 PM.

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#9
mike_jones

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Hello

I am in Safe Mode with Networking right now.
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#10
Fenor

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Okay, please download HiJackThis from HERE. Unzip it to a folder on your computer. Once you have it unzipped, run it and click DO A SYSTEM SCAN ONLY. After the scan is complete, copy and paste everything that shows in a post in this topic (Or just click the SAVE LOG button and attach the file to a post here).

Fenor

Edited by Fenor, 12 October 2005 - 10:10 PM.

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#11
mike_jones

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Hello

I ran HiJackThis and my logfile is as follows:

Logfile of HijackThis v1.99.1
Scan saved at 12:10:48 AM, on 10/13/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\HiJackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/
N1 - Netscape 4: user_pref("browser.startup.homepage", "www.google.ca"); (C:\Program Files\Netscape\Users\usman_shaikh\prefs.js)
O4 - HKLM\..\Run: [Athan] C:\Program Files\Athan\Athan.exe
O4 - HKLM\..\Run: [PCI TV Card Remote Control Applet] C:\WINDOWS\713xRMT.exe
O4 - HKLM\..\Run: [MessengerPlus3] "C:\Program Files\MessengerPlus! 3\MsgPlus.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
O4 - HKLM\..\Run: [StatusClient] C:\Program Files\Hewlett-Packard\Toolbox2.0\Apache Tomcat 4.0\webapps\Toolbox\StatusClient\StatusClient.exe /auto
O4 - HKLM\..\Run: [TomcatStartup] C:\Program Files\Hewlett-Packard\Toolbox2.0\hpbpsttp.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O4 - HKLM\..\Run: [CreateCD] C:\PROGRA~1\Adaptec\EASYCD~1\CreateCD\CreateCD.exe -r
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\RunOnce: [SpybotSnD] "C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe" /autocheck
O4 - HKLM\..\RunOnce: [hhctrl.ocx] C:\WINDOWS\System32\regsvr32 /s C:\WINDOWS\System32\hhctrl.ocx
O4 - HKLM\..\RunOnce: [CDGuide] C:\WINDOWS\System32\regsvr32.exe /s C:\PROGRA~1\Adaptec\Shared\CDGuide\CDGuide.ocx
O4 - HKLM\..\RunOnce: [REGJEWEL] C:\PROGRA~1\Adaptec\Shared\JEWELC~1\CDJewel.exe /REGSERVER
O4 - HKLM\..\RunOnce: [MSMask32] C:\WINDOWS\System32\regsvr32.exe /s C:\WINDOWS\System32\MSMask32.ocx
O4 - HKLM\..\RunOnce: [Creator] C:\PROGRA~1\Adaptec\EASYCD~1\Creatr32.exe /REGSERVER
O4 - HKLM\..\RunOnce: [acmwrapperserver.dll] c:\windows\system32\regsvr32.exe /s "C:\Program Files\Adaptec\Shared\ECDC Engine\acmwrapperserver.dll"
O4 - HKLM\..\RunOnce: [drivers.dll] c:\windows\system32\regsvr32.exe /s "C:\Program Files\Adaptec\Shared\ECDC Engine\drivers.dll"
O4 - HKLM\..\RunOnce: [mediaplayer.dll] c:\windows\system32\regsvr32.exe /s "C:\Program Files\Adaptec\Shared\ECDC Engine\mediaplayer.dll"
O4 - HKLM\..\RunOnce: [engine.dll] c:\windows\system32\regsvr32.exe /s "C:\Program Files\Adaptec\Shared\ECDC Engine\engine.dll"
O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe"
O4 - HKCU\..\Run: [MessengerPlus3] "C:\Program Files\MessengerPlus! 3\MsgPlus.exe" /WinStart
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE
O4 - Startup: Athan.lnk = C:\Program Files\Athan\Athan.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O12 - Plugin for .htm: C:\Program Files\Netscape\Netscape Browser\PLUGINS\npTrident.dll
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zon...kr.cab31267.cab
O16 - DPF: {05D96F71-87C6-11D3-9BE4-00902742D6E0} (QuickPlace Class) - http://quartz.atkins...orku.ca/qp2.cab
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zon...nt.cab31267.cab
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zon...er.cab31267.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by22fd.bay22....es/MsnPUpld.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zon...nt.cab31267.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoft...free/asinst.cab
O16 - DPF: {9AA73F41-EC64-489E-9A73-9CD52E528BC4} (ZoneAxRcMgr Class) - http://zone.msn.com/...me/ZAxRcMgr.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pDownloader.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/...ro.cab34246.cab
O16 - DPF: {D77EF652-9A6B-40C8-A4B9-1C0697C6CF41} (TikGames Online Control) - http://zone.msn.com/.../default/gf.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://sympatico.zon...aploader_v6.cab
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zon...wn.cab31267.cab
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
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#12
Fenor

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I've noticed that you haven't run any WINDOWS UPDATES on this computer, which is not good. Without the patches, at least SP1a, you are wide open for infection. What you will need to do is get your XP CD back from your cousin so that you can run some diagnostic scans of your operating system's files. Until then unfortunately there isn't much that we can do. :tazz:

Fenor
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#13
mike_jones

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Hello

Can't I just get the Windows Updates from Microsoft.com?
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#14
Fenor

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Unfortunately you can't run windows update from safe mode. :tazz: And for the check of your operating systems files you will need the XP CD to do it.

Fenor

Edited by Fenor, 12 October 2005 - 10:33 PM.

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#15
mike_jones

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Oh dear, Thanks for everything so far. :tazz:
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