[Laurie]

Hello, support people, Im very stressed out and need help!!! I cant log into hotmail any way I try, cant use any type of email,browser is all messed up and I tries to use sysytem restore, a blank page comes up. I do know I have virus listed below, I ran a bulldog scan and these are the viruses left

Virus: Trojan.Downloader.Small.VL
Status: Deletion Failed
C:\WINDOWS\system32\CISVCS.EXE=>(NSIS o)=>zlib_nsis0004

Virus: Trojan.PWS.Bispy
Status: Deletion Failed
C:\WINDOWS\system32\CISVCS.EXE=>(NSIS o)=>zlib_nsis0005
and heres my hjt....THANKS SO VERY MUCH!!!!





Logfile of HijackThis v1.99.0
Scan saved at 4:43:26 PM, on 1/8/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\cisvc.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\AIM\aim.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE
C:\DOCUME~1\Admin\LOCALS~1\Temp\A~NSISu_.exe
C:\WINDOWS\system32\cidaemon.exe
C:\DOCUME~1\Admin\LOCALS~1\Temp\B~NSISu_.exe
C:\DOCUME~1\Admin\LOCALS~1\Temp\C~NSISu_.exe
C:\Program Files\WinRAR\WinRAR.exe
C:\Program Files\hijack\HijackThis.exe

R3 - URLSearchHook: CnfSearch Class - {D7CD08F0-D691-11D8-9669-0800200C9A66} - C:\WINDOWS\System32\ConfuSearch.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O3 - Toolbar: AIM Search - {40D41A8B-D79B-43d7-99A7-9EE0F344C385} - C:\Program Files\AIM Toolbar\AIMBar.dll
O4 - HKLM\..\Run: [Ink Monitor] C:\PROGRA~1\EPSON\INKMON~1\InkMonitor.exe
O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Music Match Jukebox] MMJukebox.exe
O4 - HKLM\..\RunServices: [Music Match Jukebox] MMJukebox.exe
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\Symantec\LIVEUP~1\SNDMon.EXE
O4 - Global Startup: EPSON Status Monitor 3 Environment Check 2.lnk = C:\WINDOWS\system32\spool\drivers\w32x86\3\E_SRCV02.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O8 - Extra context menu item: &Search the Web - C:\WINDOWS\Web\Ers_src.htm
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O23 - Service: EPSON Printer Status Agent2 - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
O23 - Service: IMAPI CD-Burning COM Service - Roxio Inc. - C:\WINDOWS\System32\ImapiRox.exe
O23 - Service: Symantec Network Drivers Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

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Hello and welcome to GeeksToGo Forums. We hope you enjoy your stay here!

We apologize for the delay in response. The forums have been very busy lately.

You may want to print out these instructions or save them to your desktop as a text file with Notepad because we will be restarting into Safe Mode later on in the fix and you might not be able to access the Internet.

Place a checkmark next to these entries, close all browsers and windows, and have HijackThis fix them by clicking Fix Checked:

R3 - URLSearchHook: CnfSearch Class - {D7CD08F0-D691-11D8-9669-0800200C9A66} - C:\WINDOWS\System32\ConfuSearch.dll

Reconfigure Windows XP to show hidden files:
Click Start. Open My Computer.
Select the Tools menu and click Folder Options. Select the View Tab.

Under the Hidden files and folders heading select "Show hidden files and folders".
Uncheck the "Hide protected operating system files (recommended)" option.
Uncheck the "Hide file extensions for known file types" option.
Click Yes to confirm. Click OK.

Boot into Safe Mode:
Restart your computer and immediately begin tapping the F8 key on your keyboard.
If done right a Windows Advanced Options menu will appear. Select the Safe Mode option and press Enter.
To return to normal mode just restart your computer as you normally would.

Please delete these folders using Windows Explorer(if present):

C:\Documents and Settings\Admin\Local Settings\Temp

Please delete these files using Windows Explorer(if present):

C:\WINDOWS\system32\CISVCS.EXE

Now you can restart the computer normally.
Please run HijackThis again and post a fresh log, just so I can make sure that all the malware was deleted according to plan.

[LineOFire]

Hello and welcome to GeeksToGo Forums. We hope you enjoy your stay here!

We apologize for the delay in response. The forums have been very busy lately.

You may want to print out these instructions or save them to your desktop as a text file with Notepad because we will be restarting into Safe Mode later on in the fix and you might not be able to access the Internet.

Place a checkmark next to these entries, close all browsers and windows, and have HijackThis fix them by clicking Fix Checked:

R3 - URLSearchHook: CnfSearch Class - {D7CD08F0-D691-11D8-9669-0800200C9A66} - C:\WINDOWS\System32\ConfuSearch.dll

Reconfigure Windows XP to show hidden files:
Click Start. Open My Computer.
Select the Tools menu and click Folder Options. Select the View Tab.

Under the Hidden files and folders heading select "Show hidden files and folders".
Uncheck the "Hide protected operating system files (recommended)" option.
Uncheck the "Hide file extensions for known file types" option.
Click Yes to confirm. Click OK.

Boot into Safe Mode:
Restart your computer and immediately begin tapping the F8 key on your keyboard.
If done right a Windows Advanced Options menu will appear. Select the Safe Mode option and press Enter.
To return to normal mode just restart your computer as you normally would.

Please delete these folders using Windows Explorer(if present):

C:\Documents and Settings\Admin\Local Settings\Temp

Please delete these files using Windows Explorer(if present):

C:\WINDOWS\system32\CISVCS.EXE

Now you can restart the computer normally.
Please run HijackThis again and post a fresh log, just so I can make sure that all the malware was deleted according to plan.