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#1
tortmom

tortmom

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I posted on the internet site and tried the recommended solution. It cleaned out my restricted site list, but didn't help me view websites. I've gone through and one by one shut down my firewall, norton, etc., and none of that helped too. I've ran Ad-aware, spybot and my norton system work utilities (05) and have even turned off the security on my router, nothing helped. I stopped using my zonealarm because I was told my router security had a better firewall. I still have norton on, but windows firewall is off. I can't access basic sites like ebay, delta, foodnetwork, autisum sites or yahoo groups. I get the can't find page, you don't have access to view this page, no server found, etc. This did seem to get worse after my router was installed. My second computer on our DSL/wireless network has the same probelm. It's running different virus software too. I can send and receive email, what's with that? I can run a search in yahoo, google and get results. but when I try to access the sites, I can't. I just site and wait for the error to show up. I've even installed and started running Firefox and it didn't help. I've cleaned out all my cookies, cauches, history, etc. I've made so may tweeks to my system, I hope I didn't delete something by accident. I have an error that comes up in my northon one button checkup. It says "C:\windows\system32\mapisrvr.exe" cannot access a necessary file, gapi32.dll. I tell norton to fix it, but it keeps coming back. I don't know how to fix this. I've scanned my system by PCpitstop and nortons site. I even have installed Belarc Advisor to see if something was there I couldn't see. Problem is, I'm not proficient enough to know whats supposed to be all there and whats not. I've since deleted this software too. I also just installed a new printer yesterday. That works fine. I can even print to it from my other computer without issues, but interent seems not too work. I've had my son use the internet and I'm wondering if he linked to something that started this mess. Here is my hijackthis scan. If you need to know what else I have on my machine, let me know. I'm also going to see if I can update my profile with my computer specs. My system is really new. I got it in August. Clone, no prioritory systems. Thank you for any help. I love this site. Tortmom :tazz:

Logfile of HijackThis v1.99.0
Scan saved at 10:58:37 AM, on 1/9/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\drivers\KodakCCS.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe
C:\PROGRA~1\NORTON~1\NORTON~2\NPROTECT.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\system32\ScsiAccess.EXE
C:\WINDOWS\System32\snmp.exe
C:\PROGRA~1\NORTON~1\NORTON~2\SPEEDD~1\NOPDB.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\fxssvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\PrintKey2000\Printkey2000.exe
C:\Program Files\Palm\HOTSYNC.EXE
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Ptipbmf] rundll32.exe ptipbmf.dll,SetWriteCacheMode
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb04.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: HotSync Manager.lnk = C:\Program Files\Palm\HOTSYNC.EXE
O4 - Global Startup: Earthlink 2.lnk = ?
O4 - Global Startup: Forget Me Not.lnk = ?
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: Printkey2000.lnk = C:\Program Files\PrintKey2000\Printkey2000.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: www.octfcu.org
O16 - DPF: {2359626E-7524-4F87-B04E-22CD38A0C88C} (ICSScannerLight Class) - http://download.zone...ee/cm/ICSCM.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{DFBC6065-6949-4445-89AA-1218F05727AC}: NameServer = 207.69.188.185,207.69.188.186,4.2.2.1
O18 - Protocol: cetihpz - {CF184AD3-CDCB-4168-A3F7-8E447D129300} - C:\Program Files\HP\hpcoretech\comp\hpuiprot.dll
O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Kodak Camera Connection Software - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
O23 - Service: Norton AntiVirus Auto-Protect Service - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Unerase Protection - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~2\NPROTECT.EXE
O23 - Service: NVIDIA Display Driver Service - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: ScsiAccess - Unknown - C:\WINDOWS\system32\ScsiAccess.EXE
O23 - Service: Symantec Network Drivers Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~2\SPEEDD~1\NOPDB.EXE
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: TrueVector Internet Monitor - Zone Labs Inc. - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
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#2
coachwife6

coachwife6

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Hi tortmom. Your name scares me. :tazz:

About your error message, read this:

http://support.micro...kb;en-us;320550

Let's try this:

Download the latest version of Ad-Aware from here (if you already have Ad-Aware installed, make sure that it is the latest version and always go online and update it before you run it).

Download Lavasoft's VX2 Cleaner plug-in here
http://www.lavasoftu...x2cleaner.shtml

How to use Lavasoft's VX2 Cleaner plug-in

- Close Ad-Aware 6 and Ad-Watch (if running)
- Download the free VX2 Cleaner at http://updates.ls-se...lvx2cleaner.exe
- Install the VX2 Cleaner
- Start Ad-Aware 6
- Go to "Plug-ins"
- Select the VX2 Cleaner plug-in and click "Run Plugin"
- If your computer isn't infected, click "Close".


If your computer is infected

- Select "Clean system"
- Reboot your computer
- Scan your computer with Ad-Aware
- Remove any VX2 objects detected
- Reboot your computer again
- Run a second scan to make sure the files have been removed from your computer

Reboot your PC.

If you would please, rescan with HijackThis and post a fresh log in this same topic, and let us know how your system's working. ;)
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#3
tortmom

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I'll try your recommendations and post again. I wanted to let you know, don't worry about my name. I rescue turtle and tortoises; the four legged kind. :tazz:

Thanks. Tortmom
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#4
coachwife6

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Good. You just climbed about 15 notches with me. :thumbsup: Anyone who saves turtles and tortoises is a pretty awesome geek around here. :tazz:

I was afraid you were a "tortmom" - the one who sues geeks. ;)
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#5
tortmom

tortmom

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I loaded and ran the plug-in. My system was clean. Here's my new log. I still can't access basic sites. I also get a message (not ALL the time) that says something like "the page has no data." ??? I'm now using firefox. Because I still have IE on my system, could it be over riding firefox some how? I checked under IE, options, security, etc. and my restricted sites list is still blank.

Something else I've noticed, (now that I'm really watching), and maybe this has been doing it all along and I've never noticed. When you do a search in google or yahoo, you get a result. You click on the link. Lets say the link is www.turtlehomes.org, well in the address box, it shows http:\google (then some other stuff,) THEN the turtlehomes.org. I'm wondering if that link has something to do with it. I've turned off my zonealarm and it doesn't make a difference. I'm not running the XP firewall, but I am running my router firewall and my norton systems works virus.

I'm going to unhook everything and try running directly off my DSL modem again. I'll let you know what happens. Please tell me if you see anything in my hijackthis.

Again, thanks for the help.

tortmom

Logfile of HijackThis v1.99.0
Scan saved at 8:58:01 AM, on 1/11/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\drivers\KodakCCS.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe
C:\PROGRA~1\NORTON~1\NORTON~2\NPROTECT.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\system32\ScsiAccess.EXE
C:\WINDOWS\System32\snmp.exe
C:\PROGRA~1\NORTON~1\NORTON~2\SPEEDD~1\NOPDB.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\system32\fxssvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\PrintKey2000\Printkey2000.exe
C:\Program Files\Palm\HOTSYNC.EXE
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\hijackthis\HijackThis.exe
C:\Program Files\Symantec\LiveUpdate\AUpdate.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Ptipbmf] rundll32.exe ptipbmf.dll,SetWriteCacheMode
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb04.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: HotSync Manager.lnk = C:\Program Files\Palm\HOTSYNC.EXE
O4 - Global Startup: Earthlink 2.lnk = ?
O4 - Global Startup: Forget Me Not.lnk = ?
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: Printkey2000.lnk = C:\Program Files\PrintKey2000\Printkey2000.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: www.octfcu.org
O16 - DPF: {2359626E-7524-4F87-B04E-22CD38A0C88C} (ICSScannerLight Class) - http://download.zone...ee/cm/ICSCM.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft.../as5/asinst.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{DFBC6065-6949-4445-89AA-1218F05727AC}: NameServer = 207.69.188.185,207.69.188.186,4.2.2.1
O18 - Protocol: cetihpz - {CF184AD3-CDCB-4168-A3F7-8E447D129300} - C:\Program Files\HP\hpcoretech\comp\hpuiprot.dll
O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Kodak Camera Connection Software - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
O23 - Service: Norton AntiVirus Auto-Protect Service - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Unerase Protection - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~2\NPROTECT.EXE
O23 - Service: NVIDIA Display Driver Service - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: ScsiAccess - Unknown - C:\WINDOWS\system32\ScsiAccess.EXE
O23 - Service: Symantec Network Drivers Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~2\SPEEDD~1\NOPDB.EXE
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: TrueVector Internet Monitor - Zone Labs Inc. - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
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#6
coachwife6

coachwife6

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Run Hijack This again: make sure you're not connected to the internet and get rid of these:

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost

O4 - Startup: HotSync Manager.lnk = C:\Program Files\Palm\HOTSYNC.EXE
O4 - Global Startup: Earthlink 2.lnk = ?
O4 - Global Startup: Forget Me Not.lnk = ?
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe

O16 - DPF: {2359626E-7524-4F87-B04E-22CD38A0C88C} (ICSScannerLight Class) - http://download.zone...ee/cm/ICSCM.cab

O18 - Protocol: cetihpz - {CF184AD3-CDCB-4168-A3F7-8E447D129300} - C:\Program Files\HP\hpcoretech\comp\hpuiprot.dll

Empty your temp. files, reboot and post a new log and let us know how it's going.
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#7
tortmom

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Hey CoachWife6!

Before I removed anything, I wanted to tell you what I did. I took my computer off of the wireless router. Connected it directly back to my DSL modem. It seemed to work. I was able to log on to webpages. I had to hook things back up to my router. I went into the router software and disabled the firewall/security. Then tried websites again. The message I'm getting a lot is "this page containes no data." Turning off the router firewall didn't seem to matter. I'm not an "expert" in routers, but there has to be a setting in the software that's not letting me access sites.

Let me ask you a question regarding the hijackthis. When you're telling me to remove certain things, does that mean I'm deleting the software or access to it?? I just want to make sure. One of the items was hotlink. that's the software for my palm. I just want to make sure I'm not getting rid of something I need.

Also, (just to give you all the info I can,) when I run my norton systemworks, I get a missing program file error. It says:
"c:\\windows\system32\mapisrvr.exe" cannot access a necessary file, "gapi32.ddll."

What the HECK is this?? :tazz: Running the norton can't fix it. I tried. Let me know what you think before I delete stuff. Thanks for getting back to me. Things were crazy this weekend and I coulnd't get on my computer.

Tortmom
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#8
coachwife6

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Leave the one for your hotlinc. All you're doing is taking it off of the start-up when your computer boots up.

I don't want you to delete the files. I just want you to put a check mark next to it when you run hijack this.
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#9
tortmom

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Well, I wanted to let you know I unhooked my wireless network. When I run directly through my DSL I can access sites. I tried to check with Earthlink and they even had menu options for not being able to access sites. Nothing they suggested on the menus helped. After 45 minutes holding, I had to hang up.

I'm running my system like this until I can figure out what it might be. I'm going to get a different router and see if that helps.

I will let you guys now if I find anything out.

Thank you for the help.

Tortmom :tazz:
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#10
admin

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I think the wireless networking wizard may be blocking access to secure sites unless your wireless access is running in a secure mode. I need to look into this some more.
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#11
tortmom

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I have a linksys router. I turned off the security option in the router setup software and tried it again. It didn't work. What weird is I can access my bank account information and their site, but not ebay or yahoo. There were some others like a cooking site. It's hit and miss. I just remember yahoo groups and ebay the most because I need to access those sites.

If you could figure out something I would be SOOOOOOO happy ;)

I have a friend coming over next week with another type of router because we can't figure this out. :tazz: Do you think earthlink could be blocking something? I don't know how they could destinguish between when I'm on my router through my DSL modem and when I'm not.

And now, how about this??? I started having problems with my MS word. I'll post that on the other topics area.

Thanks again for all the help.

Tortmom
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#12
coachwife6

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It's been awhile. Why don't you post another log? :tazz:
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#13
tortmom

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guess what?? I think my router problem is fixed!! My friend came over again today. After about four hours and programming and re-programming and changing out to another completely different brand of router, we got the linksys router to work.

You won't beleive this. Linksys just posed to their site a "fix" for pass through problems. We checked this when it was installed and about two weeks ago and there was nothing. Today we found a fix and downloaded. It worked!!! I got on ebay and yahoo groups. those are the two I could remember because I need to get on them.

the other router we tried was even worse than the linksys regarding not being able to access sites.

I hope this helps other people with the same problem.

Thanks to everyone for their help and suggestions.

Tortmom :tazz:
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