i saw the same problem existed in other people computer and i tried removing it myself but it won't budge.
i'm running Windows 2000 pro and here's my hijackThis log, i would really appriciate some help,
feldi.
Logfile of HijackThis v1.99.0 Scan saved at 1:14:31 AM, on 1/10/2005 Platform: Windows 2000 SP4 (WinNT 5.00.2195) MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106) Running processes: C:\WINNT\System32\smss.exe C:\WINNT\system32\winlogon.exe C:\WINNT\system32\services.exe C:\WINNT\system32\lsass.exe C:\Program Files\Common Files\Symantec Shared\ccProxy.exe D:\Program Files\Norton Internet Security\ISSVC.exe C:\WINNT\system32\svchost.exe C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\WINNT\system32\spoolsv.exe C:\WINNT\System32\CTsvcCDA.exe C:\WINNT\System32\svchost.exe D:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe D:\PROGRA~1\NORTON~2\NORTON~1\NPROTECT.EXE C:\WINNT\System32\nvsvc32.exe C:\WINNT\system32\regsvc.exe C:\WINNT\system32\MSTask.exe D:\PROGRA~1\NORTON~2\NORTON~1\SPEEDD~1\NOPDB.EXE C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe C:\WINNT\System32\WBEM\WinMgmt.exe C:\WINNT\System32\MsPMSPSv.exe C:\WINNT\system32\svchost.exe C:\WINNT\system32\rundll32.exe C:\WINNT\Explorer.EXE C:\WINNT\system32\RUNDLL32.EXE C:\WINNT\system32\CTHELPER.EXE C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\WINNT\system32\ntsmod.exe D:\Program Files\GIANT Company Software\GIANT AntiSpyware\gcasDtServ.exe C:\Program Files\MSN Messenger\MsnMsgr.Exe C:\WINNT\system32\ctfmon.exe D:\Program Files\SafeNet\SafeNet.exe D:\Program Files\Mozilla Firefox\firefox.exe C:\WINNT\system32\NOTEPAD.EXE C:\Documents and Settings\Administrator\Desktop\HijackThis.exe R3 - Default URLSearchHook is missing O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - D:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINNT\System32\NvCpl.dll,NvStartup O4 - HKLM\..\Run: [nwiz] nwiz.exe /install O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINNT\System32\NvMcTray.dll,NvTaskbarInit O4 - HKLM\..\Run: [WINDVDPatch] CTHELPER.EXE O4 - HKLM\..\Run: [UpdReg] C:\WINNT\UpdReg.EXE O4 - HKLM\..\Run: [Jet Detection] "D:\Program Files\Creative\SBLive\PROGRAM\ADGJDet.exe" O4 - HKLM\..\Run: [CTStartup] C:\Program Files\Creative\Splash Screen\CTEaxSpl.EXE /run O4 - HKLM\..\Run: [SMSERIAL] sm56hlpr.exe O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe O4 - HKLM\..\Run: [SymTray - Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\Symtray.exe SetReg O4 - HKLM\..\Run: [gcasServ] D:\Program Files\GIANT Company Software\GIANT AntiSpyware\gcasServ.exe O4 - HKLM\..\Run: [gcasDtServ] gcasDtServ.exe O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINNT\system32\NeroCheck.exe O4 - HKLM\..\Run: [ntsmod] C:\WINNT\system32\ntsmod.exe O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background O4 - HKCU\..\Run: [Norton SystemWorks] "D:\Program Files\Norton SystemWorks\cfgwiz.exe" /GUID {05858CFD-5CC4-4ceb-AAAF-CF00BF39736A} /MODE CfgWiz O4 - HKCU\..\Run: [ctfmon.exe] ctfmon.exe O4 - Global Startup: Adobe Reader Speed Launch.lnk = D:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe O4 - Global Startup: SafeNet.lnk = D:\Program Files\SafeNet\SafeNet.exe O8 - Extra context menu item: &יצא ל- Microsoft Excel - res://D:\PROGRA~1\MICROS~1\OFFICE11\EXCEL.EXE/3000 O9 - Extra button: ICQ Pro - {6224f700-cba3-4071-b251-47cb894244cd} - D:\PROGRA~1\ICQ\ICQ.exe O9 - Extra 'Tools' menuitem: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - D:\PROGRA~1\ICQ\ICQ.exe O9 - Extra button: ??÷? - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - D:\PROGRA~1\MICROS~1\OFFICE11\REFIEBAR.DLL O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab O17 - HKLM\System\CCS\Services\Tcpip\..\{CC856366-9E59-4DBF-B15D-C7186DB8F6B8}: NameServer = 212.117.129.5 212.116.161.37 O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe O23 - Service: Symantec Network Proxy - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe O23 - Service: Symantec Password Validation - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe O23 - Service: Symantec Settings Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINNT\System32\CTsvcCDA.exe O23 - Service: Logical Disk Manager Administrative Service - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe O23 - Service: ISSvc - Symantec Corporation - D:\Program Files\Norton Internet Security\ISSVC.exe O23 - Service: Norton AntiVirus Auto-Protect Service - Symantec Corporation - D:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe O23 - Service: Norton Unerase Protection - Symantec Corporation - D:\PROGRA~1\NORTON~2\NORTON~1\NPROTECT.EXE O23 - Service: NVIDIA Display Driver Service - NVIDIA Corporation - C:\WINNT\System32\nvsvc32.exe O23 - Service: SAVScan - Symantec Corporation - D:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe O23 - Service: Symantec Network Drivers Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe O23 - Service: Symantec SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe O23 - Service: Speed Disk service - Symantec Corporation - D:\PROGRA~1\NORTON~2\NORTON~1\SPEEDD~1\NOPDB.EXE O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe