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cannot remove mcafee, need help


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#1
jinxy

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had problem with email at first, optimum online (mirrored pc) diagnosed problem with mail and said mcafee is blocking all changes that my internet service is trying to do with my pop3. tried to delete mcafee in add/remove programs and some files still cannot be deleted. was looking to uninstall mcafee and install norton
anyone?
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#2
Retired Tech

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Click start then run, type prefetch then press enter, click edit then select all, right click a file then click delete, confirm delete

Click start then run, type msconfig then press enter, press start up, look for any McAfee entries and remove the ticks, click apply, click OK, reboot

Select do not run configuration when it gets to the desktop, try to delete McAfee files, if they go, then click start then run, type msconfig then press enter, put the dot in normal start up, click apply, click OK then reboot
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#3
jinxy

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when you say "type prefetch", you mean type mcafee? dont understand thanks
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#4
Retired Tech

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Click start then run, type prefetch, because XP loads files for frequently used programmes, McAfee will certainly be one of these, so it needs to be removed, this is to make sure sure you do not get a file is in use error when you try to delete it.

When prefetch is clear you also need to use msconfig /start up to make sure any McAfee files do not load at start up to avoid the error the same way
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#5
jinxy

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typing in msconfig

no window comes up , goes back to desktop, any ideas?
running xp on a dell dimension 8400

Edited by jinxy, 20 October 2005 - 06:38 PM.

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#6
maximus52

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thank you very much for your help in removeing mcafee from my win xp.
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