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Norton Internet Security LiveUpdate


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#1
pcushion

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After performing a Live Update in Norton Antivirus, email does not work.
When I reboot, the sreen to end program pops up and says that my ccapp.exe is trying to end.
Nothing can fix it but a system restore to 2 days prior.

Are there any problems with the live update, or is there a setting I need to fix??

Help, this has been happening for a coule of days now and it is really frustrating.

Thanks for any help you can give.
The symantec site is no help.

I am using a brand new Dell Dimension 3000 running XP-SP2
Symantec's Norton Internet Security
Zone Alarm
AdAware SE
Spy Sweeper

What else can I do????? :tazz:

Thnaks.
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#2
Hardhead

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What version of NIS do you have?
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#3
pcushion

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We are running NIS 2005
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#4
Hardhead

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Open up NIS and click on LiveUpdate but don't run it. In the left side of the box click on Options and tell me version number please.
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#5
pcushion

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Unfortunately, I am at work right now and the problem is on my home PC.

Can I look at it later on and get back to you?

Thanks.
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#6
Hardhead

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We can do that too. Do that first and then follow directions here. I will be back after 6pm :tazz:
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#7
Chachazz

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This will be moved to Applications. Please post requests for help
in that forum.

Thanks!
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#8
Hardhead

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The ccapp.exe process is a core component of Norton Antivirus. It runs in the background continuously checking your system for viruses and trojans. It also checks any inbound email for similar threats. If the process is stopped Norton antivirus will not be able to protect your computer. It's very possible that your system may be infected if the above medthod has not worked.

What I would like you to do first is download HijackThis from
http://www.spywarein.../HijackThis.exe and create a log.

Save HijackThis to a folder other than your Desktop or the Temp folder.
Save it in a Permanent folder.
Click My Computer, then C:\
In the menu bar, File->New->Folder.
That will create a folder named New Folder, which you can rename to "HJT" or "HijackThis".
Now you have C:\HJT\ folder. Put your HijackThis.exe there, and double click to run it.

Run the program, and press "Do a system scan and save a logfile".
After HJT runs, the log will show (notepad will open).
After notepad opens, click edit – select all then edit –copy .
Then paste that log onto this topic.
Do not delete or modify anything yet.

Post your log in this forum Malware Removal - HiJackThis Logs Go Here so a HiJackThis expert can check your log for nasties. If your log comes back clean then we can move forward to the next step which may include removing and reinstalling NIS 2005 on your system.

Come back here and post after your log has been read for futher help.
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