[cdaarch]

Hi,

just checking whether the Housecall online scan is only for Netscape users; tried downloading but it said for Netscape; just making sure.

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Hi Linda,

Here's how to use Housecall on Internet Explorer 5.0 or above:

Trend-Micro Housecall Scan

• Please go HERE to run Housecall.
• Note: you must use Internet Explorer, other browsers will not work.
• Under "Scan your PC", please click Scan now. It's free!
• Select your location and click the Go button.
• Click the red magnifying glass button.
• Select Complete Scan.
• Please be patient while Housecall downloads.
• Please allow the ActiveX Control and when prompted click install
• Put a check next to My Computer
• Leave the following checked:
  • Scan for Spyware
    Check security vulnerabilities
• Click the Next button.
• It will download the latest scan engine and pattern files.
• When the definitions have been downloaded, the scan will start.
• After it's done scanning it will take you to the summary page.
• Click the Next button.
• Click the drop-down to choose delete or remove on each bad guy found, if you receive a prompt click OK.
• Click the Next button to move onto the recovery (final) portion of the scan.
• After everything has been removed, please click the show button on everything.
• Highlight all the of text and press CTRL + C to copy the text.
• Please post the contents into your next reply.

[g2i2r4]

Hi Linda,

Here's how to use Housecall on Internet Explorer 5.0 or above:

Trend-Micro Housecall Scan

• Please go HERE to run Housecall.
• Note: you must use Internet Explorer, other browsers will not work.
• Under "Scan your PC", please click Scan now. It's free!
• Select your location and click the Go button.
• Click the red magnifying glass button.
• Select Complete Scan.
• Please be patient while Housecall downloads.
• Please allow the ActiveX Control and when prompted click install
• Put a check next to My Computer
• Leave the following checked:
  • Scan for Spyware
    Check security vulnerabilities
• Click the Next button.
• It will download the latest scan engine and pattern files.
• When the definitions have been downloaded, the scan will start.
• After it's done scanning it will take you to the summary page.
• Click the Next button.
• Click the drop-down to choose delete or remove on each bad guy found, if you receive a prompt click OK.
• Click the Next button to move onto the recovery (final) portion of the scan.
• After everything has been removed, please click the show button on everything.
• Highlight all the of text and press CTRL + C to copy the text.
• Please post the contents into your next reply.