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Computer randomly freezes
Posted 21 October 2005 - 06:43 PM
Posted 21 October 2005 - 07:05 PM
I think I may have pin-pointed the problem and SP2 may fix it for us with a hot fix it contains...if not, well...we'll burn that bridge if we get to it...
Posted 21 October 2005 - 08:07 PM
Now to wait to see if it freezes or not! I really hope you're right about the hotfix that might solve this all (out of curiousity, what in particular did you think the problem was?).
Posted 21 October 2005 - 08:12 PM
Posted 21 October 2005 - 08:23 PM
Is it positive that the Swedish version of SP2 that I installed did have the ACPI hotfix included? I don't see why it wouldn't, but still...
Posted 21 October 2005 - 08:29 PM
The hotfix doesn't work on every machine...just most.
Let me put together a fix...we're going to have to do a little editing to the registry, but I want to research it a little bit more before we do...
Posted 21 October 2005 - 08:31 PM
Thank you so much for being so patient and helpful with this, you have no idea how much I appreciate it
Posted 22 October 2005 - 12:09 AM
Rule #1 is in effect! If you have any questions, ask before doing this repair.
The first thing we need to do is back up your current registry. Click Start then Run, type regedit, and click "Ok". In the Registry Editor, click on File on the toolbar and then click Export. In the "Export Registry file" window, from the "Save in" drop down menu, select Desktop. In the "File Name" box, type 102205 and then click "Ok". I also want to save a copy of the registry to a floppy so do the above again only choosing to save it to the floppy drive instead of the Desktop.
Now...in the left pane of the Registry Editor, expand (click the +)HKEY_LOCAL_MACHINE, then SYSTEM, then CurrentControlSet, then Services, then ACPI, and click on Parameters (Note: If the Parameters subkey does not exist, right-click ACPI, point to New, then click Key, and type Parameters as the subkey name, and then press "Enter").
Right-click the Attributes entry, and then click Modify. (Note: If the Attributes entry does not exist, right-click Parameters, point to New, and then click DWORD value. Type Attributes as the entry name, and then press "Enter").
In the "Edit DWORD Value" dialog box, click Hexadecimal, type 100 in the "Value data" box, and then click "Ok".
Quit Registry Editor and Reboot.
Let me know how this goes...
Edited by wannabe1, 22 October 2005 - 12:11 AM.
Posted 22 October 2005 - 09:13 AM
Posted 22 October 2005 - 05:24 PM
Everything was working fine, and had been for the last couple of hours. So I started to relax and actually did some stuff (had some couple of Internet Explorer windows open as well as Notepad) when it started going crazy. First it said explorer.exe encountered a serious error and had to be shut down, and then after it had finished sending the report to Windows it was brining up a site explaining the problem when it just did a mini-freeze... What I mean by that is that I could move the mouse and ctrl+alt+del worked; but nothing I did had any effect and just showed the semi-loaded site all blank and messed up (hard to explain, sorry). Then it started doing reports on other things too, iexplorer.exe and drwtsn32.exe mainly. And all of those just made the mini-freeze worse and then finally after 10 minutes or so the computer froze for real.
I don't know if this was just an actual error because of something (I remember a relative of mine said his computer went bonkers after installing SP2, which is why I hadn't done so on my own before now), or if it's the same old freezing problem as before.
Anyways, I'll give it some more hours and let you know if it acts up again... I just wanted to make a quick post now to keep you up to date.
Posted 22 October 2005 - 05:35 PM
Wasn't expecting that! This is why I always take the precaution to back up the registry...if all else fails, we can fall back on that. I haven't found anything else in the log that would cause the system to hang...I'll search some knowledge bases and see if perhaps an SP2 hotfix may be involved...they are easily removed as is SP2.
Did the system generate any error codes? They would look something like this: Stop: c0000218
Posted 22 October 2005 - 05:41 PM
Error codes like in the event log, you mean? If that's what you meant, then the only thing that reported was the same old "Nsvpismal" and "Splsipnia" errors, nothing else.
Posted 22 October 2005 - 06:18 PM
Posted 22 October 2005 - 06:21 PM
Reboot and enter BIOS set up...see if there is an option to disable ACPI...if there is, disable it.
Posted 22 October 2005 - 06:29 PM
You you find out what folder "Nsvpismal" and "Splsipnia" are in for me?
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