[coffee5]

I am having trouble installing a virus program. A tech rep at the software co. suggested I install and run Windows Script 5.6. When I did the following message appeared;

Error Registering the OCX c:\WINDOWS\system32\jscript.dll

I click ok on this message and then it says 5.6 successfully installed. However, the virus program still will not install. The rep. suggested that the Jscript file may be corrupted. ???

Thanks for any help you may give me. Please keep the explanation as simple as possible. If the fix is in msconfig, then what are the names of the files I want to fix? What is the path of the XP .cab file where I would want to restore the file? The Save file box; What is the path where I want to extract the new file?

You get the picture as to my level of ablility. Thanks again. You are my only hope.

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Which programme will not install

[Retired Tech]

Which programme will not install

[coffee5]

Macaffee Virus program.

I start the install process and I get a macaffee screen but no info on it. I had the program installed but it had an error. I had to manually uninstall it and yet I am still unable to reinstall. The tech rep from Macaffee suggested the Script 5.6 as a fix. He said he had seen this problem before and that 5.6 would be the fix. However, when the error message came up he felt it was beyond the macaffee program.

Thanks for the reply Keith

Ian

[Retired Tech]

Can you run any of these, if so run as many as possible

http://ts.mcafeehelp.com/freescan.asp

http://housecall60.t...orp.asp?id=scan

http://www.trendmicr...m/spyware-scan/

http://www.pandasoft...ucts/activescan

This is to check there isn't a virus causing the error

[coffee5]

Thanks Keith.

I will give it a try. I have run a DAT file from www.networkassociates.com No viruses were detected. I will let you know what your suggestions reveal.

Ian

[coffee5]

I was not abe to run all of the virus programs. Trend Mirco detected some adware and I cleaned it off. Still, the Windows 5.6 still has the OCX error message and Macaffee will not install. How do I repair the OCX file? Is there any way to restore OCX c:\WINDOWS\system32\jscript.dll?

Thanks everyone for looking.

[Retired Tech]

Try here

http://www.microsoft...&DisplayLang=en

[coffee5]

When I download and run the link http://www.microsoft...&DisplayLang=en
I get the following message;

Error Registering the OCX c:\WINDOWS\system32\jscript.dll

It is this error that I am trying to fix. I am told that running the Script 5.6 from MS will fix my problem loading Mcaffee. I have also read that the OCX file may be either missing or damaged. Extracting the missing file from XP may be the fix or extracting the file and restoring it by running msconfig. But how do I do this if it's the fix?

Thanks again Keith

Ian

[Retired Tech]

Click start, all programmes, accessories, system tools to run disc clean up, then from system tools, run disc defragmenter.

Click start then run, type sfc /scannow then press enter, you need the XP CD and get a blue progress bar, after the bar goes, reboot.

Click start then run, type chkdsk /f /r then press enter, type Y to confirm for next boot, press enter then reboot.

This will take an hour, it will appear to load normally then either the monitor will show progress or the screen will go blank, do not disturb this.

When it gets to the desktop, the system files and the hard drive will be as they should

If no change

Repair XP

If no change, or you are unable to run XP Repair

Alternate XP Repair Guide

Use the last one - Windows Installation CD to repair the current installation, which uses a slightly different method

Windows XP repair feature won't delete your data, installed programs, personal information, or settings. It just repairs the operating system

After running the repair it will be necessary to install all Windows Updates

You can check the script error after each stage beyond running sfc /scannow to see if it has been fixed

[coffee5]

It Worked! Thanks to everyone for all the help.