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Cannot add or remove programs


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#1
Shiny-p

Shiny-p

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Hi,

Sometime in the past month a change to my system has resulted in me being unable to add or remove a lot of applications. I first noticed the issue when trying to install Quicktime 7 - the installation just hung when the installshield started. Since then I have tried to uninstall the following applications unsuccessfully;

Mind Manager X5 Trial
Google Earth
Google Desktop Search

All of these uninstall processes get so far before just hanging unrecoverably. I have also installed Norton Internet Security in the past month. I have tried to install and uninstall applications when the firewall and antivirus are disabled but I still have the same problems.

I have a suspicion there is a problem with installshield but I do not understand how an installshield issue could affect multiple programs.

Does anybody have any idea what may be wrong? I do not know where to start to fix this issue so I would appreciate any advice.

In addition - I've just tried to load system restore but the application will not start. This may mean the problem is with Win XP and not the applications.

I am running Win XP.

Kind regards, Simon
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#2
Fenor

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Hi Shiny-p!

First off, do you have Service Pack 2 installed on your computer? You can find this out by Right-clicking MY COMPUTER and selecting PROPERTIES. On the GENERAL tab it will say what version of Windows you have and if you have Service Pack 2 installed it will say that directly underneath it like in the following example:

System:
---------

MIcrosoft Windows XP
Professional
Version 2002
Service Pack 2


Fenor
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#3
Shiny-p

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Hi Fenor, thanks for getting back to me.

Yes, I do have service pack 2 installed.

Simon
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#4
Fenor

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Do you have Windows Installer 3.1 installed? You can check this by going into the CONTROL PANEL and then ADD/REMOVE PROGRAMS.

Fenor
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#5
Shiny-p

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Yes, Windows Installer (KB893803) is installed.
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#6
Fenor

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Then it's time you do a repair installation of windows using the link in my signature as a guideline.

Fenor
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#7
Shiny-p

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Thanks again Fenor, I'll spend some time at the weekend doing a repair install. Your help is apreciated and I'l let you know how I get on.

Thanks, Simon
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