[jluvlee]

Hi,

I went through all the different things and even got rid of a couple of pop-ups throught hijack this. I have one more that's left that I can't really tell is malware. Can you take a look at this one and let me know which of the processes and reg keys i should get rid of? What's happening is that one page keeps popping up from m0p.com and then if we're offline a whole bunch of windows warnings come up saying that I can't open the page do I want to work offline. Then when you close, a BUNCH more pop up.

Let me know the ones I need to get rid of.

By the way, I tried to run CW Shredder and it didn't work I get an error saying cwshredder.exe is not a valid win32 application. So that's the only thing I haven't run yet. I downloaded it from here so... let me know. Thanks! I always appreciate your help.
- Judy

Logfile of HijackThis v1.99.1
Scan saved at 4:36:31 PM, on 10/22/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\sstray.exe
C:\Program Files\Winamp3\winampa.exe
C:\WINDOWS\system32\pctspk.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\RUNDLL32.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\America Online 8.0\waol.exe
C:\Program Files\America Online 8.0\shellmon.exe
C:\Program Files\America Online 8.0\aolwbspd.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\AIM\aim.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Documents and Settings\Odog\Desktop\SpywareRemovalInfo\HijackThis.exe

R3 - Default URLSearchHook is missing
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [nForce Tray Options] sstray.exe /r
O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp3\winampa.exe"
O4 - HKLM\..\Run: [PCTVOICE] pctspk.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\\NeroCheck.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [pfpitc] C:\WINDOWS\System32\pfpitc.exe
O4 - HKLM\..\Run: [A70F6A1D-0195-42a2-934C-D8AC0F7C08EB] rundll32.exe E6F1873B.DLL,D9EBC318C
O4 - HKLM\..\Run: [Desktop Search] C:\WINDOWS\isrvs\desktop.exe
O4 - HKLM\..\Run: [98D0CE0C16B1] rundll32.exe D0CE0C16B1,D0CE0C16B1
O4 - HKLM\..\Run: [etbrun] C:\windows\system32\elitemkw32.exe
O4 - HKLM\..\Run: [AUNPS2] RUNDLL32 AUNPS2.DLL,_Run@16
O4 - HKCU\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NVMCTRAY.DLL,NvTaskbarInit
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://download.game...aploader_v6.cab
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

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No one has answered this yet. It's been a couple of weeks. .. Anyone out there???

[jluvlee]

No one has answered this yet. It's been a couple of weeks. .. Anyone out there???

[Maiestas]

Hi jluvlee,

Sorry, for the delay. If you still need help please post a New Hijackthis log.

Edited by Leena, 05 November 2005 - 06:34 PM.

[jluvlee]

Here's the latest

Logfile of HijackThis v1.99.1
Scan saved at 4:26:29 PM, on 11/6/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\sstray.exe
C:\Program Files\Winamp3\winampa.exe
C:\WINDOWS\system32\pctspk.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\RUNDLL32.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\America Online 8.0\waol.exe
C:\Program Files\America Online 8.0\shellmon.exe
C:\Program Files\America Online 8.0\aolwbspd.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Documents and Settings\Odog\Desktop\SpywareRemovalInfo\HijackThis.exe

R3 - Default URLSearchHook is missing
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [nForce Tray Options] sstray.exe /r
O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp3\winampa.exe"
O4 - HKLM\..\Run: [PCTVOICE] pctspk.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\\NeroCheck.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [pfpitc] C:\WINDOWS\System32\pfpitc.exe
O4 - HKLM\..\Run: [A70F6A1D-0195-42a2-934C-D8AC0F7C08EB] rundll32.exe E6F1873B.DLL,D9EBC318C
O4 - HKLM\..\Run: [Desktop Search] C:\WINDOWS\isrvs\desktop.exe
O4 - HKLM\..\Run: [98D0CE0C16B1] rundll32.exe D0CE0C16B1,D0CE0C16B1
O4 - HKLM\..\Run: [etbrun] C:\windows\system32\elitemkw32.exe
O4 - HKLM\..\Run: [AUNPS2] RUNDLL32 AUNPS2.DLL,_Run@16
O4 - HKCU\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NVMCTRAY.DLL,NvTaskbarInit
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://download.game...aploader_v6.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{F9EE07FB-95AE-434C-86BA-E32C3289E693}: NameServer = 205.188.146.145
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

[Maiestas]

Hi jluvlee,

Lets start with the first infection:

Please download LQfix.exe from one of the following locations:

• http://www.downloads.subratam.org/LQfix.exe
  http://miekiemoes.geekstogo.com/tools/LQfix.exe
  
  
• Save it to your desktop.
• Double-Click LQfix.exe and click Next > Next > Install.
• Leave the default settings, if you change them, the fix will Fail!
• You need an active Internet Connection, so make sure your you're not blocking any connection now.
• Now make sure the "Launch LQfix" box is checked.
• Click the Finish button, after clicking the Finish button the fix will start.
• Follow the on-screen prompts.
• Your system will reboot afterwards.
• Please be patient after the reboot, there is a script running in the background that needs to complete.

Then do a scan with HiJackThis and post a new log by using Add Reply

[jluvlee]

Okay. I ran the LQFix. Here's the latest HJT log.

Logfile of HijackThis v1.99.1
Scan saved at 8:24:20 PM, on 11/7/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\sstray.exe
C:\Program Files\Winamp3\winampa.exe
C:\WINDOWS\system32\pctspk.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\RUNDLL32.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\America Online 8.0\waol.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\America Online 8.0\shellmon.exe
C:\Documents and Settings\Odog\Desktop\SpywareRemovalInfo\HijackThis.exe
C:\Program Files\America Online 8.0\aolwbspd.exe

R3 - Default URLSearchHook is missing
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [nForce Tray Options] sstray.exe /r
O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp3\winampa.exe"
O4 - HKLM\..\Run: [PCTVOICE] pctspk.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\\NeroCheck.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [pfpitc] C:\WINDOWS\System32\pfpitc.exe
O4 - HKLM\..\Run: [A70F6A1D-0195-42a2-934C-D8AC0F7C08EB] rundll32.exe E6F1873B.DLL,D9EBC318C
O4 - HKLM\..\Run: [Desktop Search] C:\WINDOWS\isrvs\desktop.exe
O4 - HKLM\..\Run: [98D0CE0C16B1] rundll32.exe D0CE0C16B1,D0CE0C16B1
O4 - HKLM\..\Run: [AUNPS2] RUNDLL32 AUNPS2.DLL,_Run@16
O4 - HKCU\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NVMCTRAY.DLL,NvTaskbarInit
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://download.game...aploader_v6.cab
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe


Thanks.

[Maiestas]

Nice work.

Next,

Make sure your system files and folders are unhidden.
* Click Start.
* Open My Computer.
* Select the Tools menu and click Folder Options.
* Select the View tab.
* Under the Hidden files and folders heading SELECT Show hidden files and folders.
* Click Yes to confirm.
* Click OK.

Next,

Jotti File Submission:

• Please go to Jotti's malware scan
  
• Copy and paste the following file path into the "File to upload & scan"box on the top of the page:
  • C:\WINDOWS\System32\pfpitc.exe
• Click on the submit button
  
• Please post the results in your next reply.

Once you've done that we will go after the collection of parasites you have there.

[jluvlee]

This is what I got as the result of the upload:

The file you uploaded is 0 bytes. It is very likely a firewall or a piece of malware is prohibiting you from uploading this file

Is this what you were expecting? What should I do next?

[Maiestas]

Please read this post completely, it may make it easier for you if you copy and paste this post to a new text document or print it for reference later.


1. Please download ewido security suite it is a free version of the program.

• Install ewido security suite
• When installing, under "Additional Options" uncheck..
  • Install background guard
  • Install scan via context menu
• Launch ewido, there should be an icon on your desktop, double-click it.
• The program will now open to the main screen.
• When you run ewido for the first time, you will get a warning "Database could not be found!". Click OK. We will fix this in a moment.
  
• You will need to update ewido to the latest definition files.
  • On the left hand side of the main screen click update.
  • Then click on Start Update.
• The update will start and a progress bar will show the updates being installed.
  (the status bar at the bottom will display ("Update successful")
• Exit ewido. DO NOT scan yet.

If you are having problems with the updater, you can use this link to manually update ewido.
ewido manual updates


2. Please re-open HiJackThis and scan. Check the boxes next to all the entries listed below.
R3 - Default URLSearchHook is missing
O4 - HKLM\..\Run: [pfpitc] C:\WINDOWS\System32\pfpitc.exe
O4 - HKLM\..\Run: [A70F6A1D-0195-42a2-934C-D8AC0F7C08EB] rundll32.exe E6F1873B.DLL,D9EBC318C
O4 - HKLM\..\Run: [Desktop Search] C:\WINDOWS\isrvs\desktop.exe
O4 - HKLM\..\Run: [98D0CE0C16B1] rundll32.exe D0CE0C16B1,D0CE0C16B1
O4 - HKLM\..\Run: [AUNPS2] RUNDLL32 AUNPS2.DLL,_Run@16

Now close all windows and browsers other than HiJackThis, then click Fix Checked.


Reboot into safe mode.

Restart your computer and as soon as it starts booting up again continuously tap F8. A menu should come up where you will be given the option to enter Safe Mode.

Please remove these entries from Add/Remove Programs in the Control Panel(if present):

isrvs


Please delete these folders using Windows Explorer(if present):

C:\WINDOWS\isrvs\

Please delete these files using Windows Explorer(if present):

C:\WINDOWS\System32\pfpitc.exe


3.Now open ewido and do a scan of your system.

• Click on scanner
• Click on Complete System Scan and the scan will begin.
• You will be prompted to clean the first infection.
• Select "Perform action on all infections", then proceed.
• Once the scan has completed, there will be a button located on the bottom of the screen named Save report
• Click Save report.
• Save the report .txt file to your desktop or a location where you can find it easily.

After that, Reboot and Post the Ewido and HiJackThis logs..

[jluvlee]

Hi Leena,

Thanks for getting back to me....

Here's the Ewido Log:

---------------------------------------------------------
ewido security suite - Scan report
---------------------------------------------------------

+ Created on: 8:33:38 PM, 11/12/2005
+ Report-Checksum: A368AF3B

+ Scan result:

HKLM\SOFTWARE\Classes\CLSID\\ -> Spyware.AproposMedia : Cleaned with backup
HKLM\SOFTWARE\Classes\CLSID\{014DA6C1-189F-421a-88CD-07CFE51CFF10} -> Spyware.eXact : Cleaned with backup
HKLM\SOFTWARE\Classes\CLSID\{014DA6C1-189F-421a-88CD-07CFE51CFF10}\TypeLib\\ -> Spyware.BargainBuddy : Cleaned with backup
HKLM\SOFTWARE\Classes\CLSID\{014DA6C5-189F-421a-88CD-07CFE51CFF10} -> Spyware.BargainBuddy : Cleaned with backup
HKLM\SOFTWARE\Classes\CLSID\{014DA6C5-189F-421a-88CD-07CFE51CFF10}\TypeLib\\ -> Spyware.BargainBuddy : Cleaned with backup
HKLM\SOFTWARE\Classes\CLSID\{014DA6C7-189F-421a-88CD-07CFE51CFF10} -> Spyware.BargainBuddy : Cleaned with backup
HKLM\SOFTWARE\Classes\CLSID\{014DA6C7-189F-421a-88CD-07CFE51CFF10}\TypeLib\\ -> Spyware.BargainBuddy : Cleaned with backup
HKLM\SOFTWARE\Classes\CLSID\{014DA6CB-189F-421a-88CD-07CFE51CFF10} -> Spyware.BargainBuddy : Cleaned with backup
HKLM\SOFTWARE\Classes\CLSID\{014DA6CB-189F-421a-88CD-07CFE51CFF10}\TypeLib\\ -> Spyware.BargainBuddy : Cleaned with backup
HKLM\SOFTWARE\Classes\CLSID\{B5AB638F-D76C-415B-A8F2-F3CEAC502212} -> Spyware.AproposMedia : Cleaned with backup
HKLM\SOFTWARE\Classes\CLSID\{BC333116-6EA1-40A1-9D07-ECB192DB8CEA} -> Spyware.AproposMedia : Cleaned with backup
HKLM\SOFTWARE\Classes\CLSID\{C0EF89EE-EEC7-4535-A041-F1EBF79560A7} -> Spyware.CashBack : Cleaned with backup
HKLM\SOFTWARE\Classes\CLSID\{C0EF89EE-EEC7-4535-A041-F1EBF79560A7}\TypeLib\\ -> Spyware.CashBack : Cleaned with backup
HKLM\SOFTWARE\Classes\CLSID\{E004800A-73C6-4587-B855-98D0CE0C16B1} -> Spyware.BrowserAid : Cleaned with backup
HKLM\SOFTWARE\Classes\Interface\{014DA6C4-189F-421A-88CD-07CFE51CFF10}\TypeLib\\ -> Spyware.BargainBuddy : Cleaned with backup
HKLM\SOFTWARE\Classes\Interface\{014DA6C6-189F-421A-88CD-07CFE51CFF10}\TypeLib\\ -> Spyware.BargainBuddy : Cleaned with backup
HKLM\SOFTWARE\Classes\Interface\{014DA6CA-189F-421A-88CD-07CFE51CFF10}\TypeLib\\ -> Spyware.BargainBuddy : Cleaned with backup
HKLM\SOFTWARE\Classes\Interface\{014DA6CC-189F-421A-88CD-07CFE51CFF10}\TypeLib\\ -> Spyware.BargainBuddy : Cleaned with backup
HKLM\SOFTWARE\Classes\Interface\{BC333116-6EA1-40A1-9D07-ECB192DB8CEA} -> Spyware.AproposMedia : Cleaned with backup
HKLM\SOFTWARE\Classes\Interface\{BC333116-6EA1-40A1-9D07-ECB192DB8CEA}\ProxyStubClsid32\\ -> Spyware.AproposMedia : Cleaned with backup
HKLM\SOFTWARE\Classes\MySearchToolBar.NetscapeShutdown\CLSID\\ -> Spyware.BargainBuddy : Cleaned with backup
HKLM\SOFTWARE\Classes\MySearchToolBar.NetscapeShutdown.1\CLSID\\ -> Spyware.BargainBuddy : Cleaned with backup
HKLM\SOFTWARE\Classes\MySearchToolBar.NetscapeStartup\CLSID\\ -> Spyware.BargainBuddy : Cleaned with backup
HKLM\SOFTWARE\Classes\MySearchToolBar.NetscapeStartup.1\CLSID\\ -> Spyware.BargainBuddy : Cleaned with backup
HKLM\SOFTWARE\Classes\MySearchToolBar.SettingsPlugin\CLSID\\ -> Spyware.BargainBuddy : Cleaned with backup
HKLM\SOFTWARE\Classes\MySearchToolBar.SettingsPlugin.1\CLSID\\ -> Spyware.BargainBuddy : Cleaned with backup
HKLM\SOFTWARE\Classes\TypeLib\{014DA6C0-189F-421A-88CD-07CFE51CFF10} -> Spyware.BargainBuddy : Cleaned with backup
HKLM\SOFTWARE\Classes\TypeLib\{52CACFDF-9170-46A9-AE2E-E594D324C72A} -> Spyware.CashBack : Cleaned with backup
HKLM\SOFTWARE\Classes\WEBInstaller.CExecute -> Spyware.CashBack : Cleaned with backup
HKLM\SOFTWARE\Classes\WEBInstaller.CExecute\CLSID -> Spyware.CashBack : Cleaned with backup
HKLM\SOFTWARE\Classes\WEBInstaller.CExecute\CLSID\\ -> Spyware.CashBack : Cleaned with backup
HKLM\SOFTWARE\Classes\WEBInstaller.CExecute\CurVer -> Spyware.CashBack : Cleaned with backup
HKLM\SOFTWARE\Classes\WEBInstaller.CExecute.1 -> Spyware.CashBack : Cleaned with backup
HKLM\SOFTWARE\Classes\WEBInstaller.CExecute.1\CLSID\\ -> Spyware.CashBack : Cleaned with backup
HKLM\SOFTWARE\Microsoft\Internet Explorer\Main\ins -> Spyware.WebRebates : Cleaned with backup
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\RunWindowsUpdate -> Spyware.BrowserAid : Cleaned with backup
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\RunWindowsUpdate\Active -> Spyware.BrowserAid : Cleaned with backup
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\WinDH -> Spyware.DealHelper : Cleaned with backup
HKU\S-1-5-21-1202660629-1844823847-725345543-1003\Software\BTGrab -> Spyware.BetterInternet : Cleaned with backup
HKU\S-1-5-21-1202660629-1844823847-725345543-1003\Software\Ceres -> Spyware.BetterInternet : Cleaned with backup
HKU\S-1-5-21-1202660629-1844823847-725345543-1003\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{12EE7A5E-0674-42F9-A76A-000000004D00} -> Spyware.BrowserAid : Cleaned with backup
HKU\S-1-5-21-1202660629-1844823847-725345543-1003\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{12EE7A5E-0674-42F9-A76B-000000004D00} -> Spyware.BrowserAid : Cleaned with backup
HKU\S-1-5-21-1202660629-1844823847-725345543-1003\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{36A59337-6EEF-40AE-94B1-ED443A0C4740} -> Spyware.BetterInternet : Cleaned with backup
HKU\S-1-5-21-1202660629-1844823847-725345543-1003\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{ED103D9F-3070-4580-AB1E-E5C179C1AE41} -> Spyware.SearchMiracle : Cleaned with backup
HKU\S-1-5-21-1202660629-1844823847-725345543-1003\Software\WinUpdt -> Spyware.SecondThought : Cleaned with backup
HKU\S-1-5-21-1202660629-1844823847-725345543-1003\Software\{12EE7A5E-0674-42f9-A76B-000000004D00} -> Spyware.BrowserAid : Cleaned with backup
C:\WINDOWS\system32\config\systemprofile\Local Settings\Temporary Internet Files\Content.IE5\CDEB8LI7\sideb[1].exe -> Spyware.EliteBar : Cleaned with backup
C:\WINDOWS\system32\AUNPS2.dll -> Spyware.Hijacker.Generic : Cleaned with backup
C:\WINDOWS\system32\Cache\AUNIcons.exe -> TrojanDownloader.Agent.jq : Cleaned with backup
C:\WINDOWS\system32\Cache\setup66.exe -> TrojanDropper.Small.fl : Cleaned with backup
C:\WINDOWS\system32\e6f1873b.dll -> TrojanDownloader.Braidupdate.d : Cleaned with backup
C:\WINDOWS\system32\D0CE0C16B1.DLL -> Spyware.Hijacker.Generic : Cleaned with backup
C:\WINDOWS\Downloaded Program Files\popcaploader.dll -> Not-A-Virus.PornWare.PopCap.b : Cleaned with backup
C:\Documents and Settings\All Users\Application Data\msw\BMan1.exe -> Spyware.Searcher : Cleaned with backup
C:\Documents and Settings\Odog\Local Settings\Temporary Internet Files\Content.IE5\Q62O3VE3\mm[1].js -> Spyware.Chitika : Cleaned with backup
C:\Documents and Settings\Odog\Desktop\ON HOLD!!!\enhtb.dll -> Spyware.NoName : Cleaned with backup
C:\Documents and Settings\Odog\Cookies\odog@abetterinternet[1].txt -> Spyware.Cookie.Abetterinternet : Cleaned with backup
C:\Documents and Settings\Odog\Cookies\odog@specificpop[2].txt -> Spyware.Cookie.Specificpop : Cleaned with backup
C:\Documents and Settings\Odog\Cookies\[email protected][1].txt -> Spyware.Cookie.Com : Cleaned with backup
C:\Documents and Settings\Odog\Cookies\[email protected][1].txt -> Spyware.Cookie.Specificclick : Cleaned with backup
C:\Documents and Settings\Odog\Cookies\odog@questionmarket[1].txt -> Spyware.Cookie.Questionmarket : Cleaned with backup
C:\Documents and Settings\Odog\Cookies\odog@revenue[1].txt -> Spyware.Cookie.Revenue : Cleaned with backup
C:\Documents and Settings\Odog\Cookies\odog@specificpop[4].txt -> Spyware.Cookie.Specificpop : Cleaned with backup
C:\Documents and Settings\Odog\Cookies\odog@specificpop[1].txt -> Spyware.Cookie.Specificpop : Cleaned with backup
C:\Documents and Settings\Odog\Cookies\odog@burstnet[2].txt -> Spyware.Cookie.Burstnet : Cleaned with backup
C:\Documents and Settings\Odog\Cookies\[email protected][1].txt -> Spyware.Cookie.Adserver : Cleaned with backup
C:\Documents and Settings\Odog\Cookies\odog@casalemedia[2].txt -> Spyware.Cookie.Casalemedia : Cleaned with backup
C:\Documents and Settings\Odog\Cookies\odog@yieldmanager[1].txt -> Spyware.Cookie.Yieldmanager : Cleaned with backup
C:\Documents and Settings\Odog\Cookies\[email protected][3].txt -> Spyware.Cookie.Specificclick : Cleaned with backup
C:\Documents and Settings\Odog\Cookies\odog@centrport[2].txt -> Spyware.Cookie.Centrport : Cleaned with backup
C:\Documents and Settings\Odog\Cookies\[email protected][1].txt -> Spyware.Cookie.Falkag : Cleaned with backup
C:\Documents and Settings\Odog\Cookies\[email protected][1].txt -> Spyware.Cookie.Pointroll : Cleaned with backup
C:\Documents and Settings\Odog\Cookies\[email protected][2].txt -> Spyware.Cookie.Liveperson : Cleaned with backup
C:\Documents and Settings\Odog\Cookies\[email protected][2].txt -> Spyware.Cookie.Burstbeacon : Cleaned with backup
C:\Documents and Settings\Odog\Cookies\[email protected][1].txt -> Spyware.Cookie.Addynamix : Cleaned with backup
C:\Documents and Settings\Odog\Cookies\[email protected][2].txt -> Spyware.Cookie.Specificclick : Cleaned with backup
C:\Documents and Settings\Odog\Cookies\odog@trafficmp[1].txt -> Spyware.Cookie.Trafficmp : Cleaned with backup
C:\Documents and Settings\Odog\Cookies\[email protected][3].txt -> Spyware.Cookie.Adserver : Cleaned with backup
C:\Documents and Settings\Odog\Cookies\[email protected][1].txt -> Spyware.Cookie.Yieldmanager : Cleaned with backup
C:\Documents and Settings\Odog\Cookies\odog@revenue[3].txt -> Spyware.Cookie.Revenue : Cleaned with backup
C:\Documents and Settings\Odog\Cookies\odog@com[2].txt -> Spyware.Cookie.Com : Cleaned with backup
C:\Documents and Settings\Odog\Cookies\odog@tradedoubler[2].txt -> Spyware.Cookie.Tradedoubler : Cleaned with backup
C:\Documents and Settings\Odog\Cookies\[email protected][3].txt -> Spyware.Cookie.Pointroll : Cleaned with backup
C:\Documents and Settings\Odog\Cookies\[email protected][1].txt -> Spyware.Cookie.Burstbeacon : Cleaned with backup
C:\Documents and Settings\Odog\Cookies\odog@2o7[2].txt -> Spyware.Cookie.2o7 : Cleaned with backup
C:\Documents and Settings\Odog\Cookies\[email protected][1].txt -> Spyware.Cookie.2o7 : Cleaned with backup
C:\Documents and Settings\Odog\Cookies\odog@questionmarket[2].txt -> Spyware.Cookie.Questionmarket : Cleaned with backup
C:\Documents and Settings\Odog\Cookies\[email protected][1].txt -> Spyware.Cookie.Bridgetrack : Cleaned with backup
C:\Documents and Settings\Odog\Cookies\odog@casalemedia[1].txt -> Spyware.Cookie.Casalemedia : Cleaned with backup
C:\Documents and Settings\Odog\Cookies\[email protected][1].txt -> Spyware.Cookie.2o7 : Cleaned with backup
C:\Documents and Settings\Odog\Cookies\[email protected][4].txt -> Spyware.Cookie.Specificclick : Cleaned with backup
C:\Documents and Settings\Odog\Cookies\[email protected][2].txt -> Spyware.Cookie.Yieldmanager : Cleaned with backup
C:\Documents and Settings\Odog\Cookies\odog@tribalfusion[1].txt -> Spyware.Cookie.Tribalfusion : Cleaned with backup
C:\Documents and Settings\Odog\Cookies\odog@qksrv[2].txt -> Spyware.Cookie.Qksrv : Cleaned with backup
C:\Documents and Settings\Odog\Cookies\[email protected][3].txt -> Spyware.Cookie.Addynamix : Cleaned with backup
C:\Documents and Settings\Odog\Cookies\odog@trafficmp[3].txt -> Spyware.Cookie.Trafficmp : Cleaned with backup
C:\Documents and Settings\Odog\Cookies\[email protected][2].txt -> Spyware.Cookie.Ru4 : Cleaned with backup
C:\Documents and Settings\Odog\Cookies\[email protected][2].txt -> Spyware.Cookie.Falkag : Cleaned with backup
C:\Documents and Settings\Collen\Cookies\collen@abetterinternet[2].txt -> Spyware.Cookie.Abetterinternet : Cleaned with backup
C:\Documents and Settings\Collen\Cookies\collen@burstnet[1].txt -> Spyware.Cookie.Burstnet : Cleaned with backup
C:\Documents and Settings\Collen\Cookies\[email protected][1].txt -> Spyware.Cookie.Burstbeacon : Cleaned with backup
C:\Documents and Settings\Collen\Cookies\[email protected][1].txt -> Spyware.Cookie.Yieldmanager : Cleaned with backup
C:\Documents and Settings\Collen\Cookies\[email protected][1].txt -> Spyware.Cookie.Specificclick : Cleaned with backup
C:\Documents and Settings\Collen\Cookies\[email protected][3].txt -> Spyware.Cookie.Yieldmanager : Cleaned with backup
C:\Documents and Settings\Collen\Cookies\collen@paypopup[1].txt -> Spyware.Cookie.Paypopup : Cleaned with backup
C:\Documents and Settings\Collen\Cookies\[email protected][1].txt -> Spyware.Cookie.Myaffiliateprogram : Cleaned with backup
C:\Documents and Settings\Collen\Cookies\collen@hypertracker[1].txt -> Spyware.Cookie.Hypertracker : Cleaned with backup
C:\Documents and Settings\Collen\Cookies\[email protected][2].txt -> Spyware.Cookie.Specificclick : Cleaned with backup
C:\Documents and Settings\Collen\Cookies\collen@adtrak[2].txt -> Spyware.Cookie.Adtrak : Cleaned with backup
C:\Documents and Settings\Guest\Local Settings\Temporary Internet Files\Content.IE5\CDEB8LI7\Params.richmedia=yes&Params[1].htm -> Spyware.BookedSpace : Cleaned with backup
C:\Documents and Settings\Guest\Cookies\[email protected][1].txt -> Spyware.Cookie.Clickzs : Cleaned with backup
C:\Program Files\CxtPls -> Spyware.AproposMedia : Cleaned with backup
C:\Temp\sahagent-cdt1004.exe -> Adware.Saha : Cleaned with backup
C:\RECYCLED\Dc1.exe -> Trojan.VB.tq : Cleaned with backup


::Report End


Here's the HJT Log:

Logfile of HijackThis v1.99.1
Scan saved at 8:40:44 PM, on 11/12/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\sstray.exe
C:\Program Files\Winamp3\winampa.exe
C:\WINDOWS\system32\pctspk.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\America Online 8.0\waol.exe
C:\Program Files\America Online 8.0\shellmon.exe
C:\Program Files\America Online 8.0\aolwbspd.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
C:\Documents and Settings\Odog\Desktop\SpywareRemovalInfo\HijackThis.exe

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [nForce Tray Options] sstray.exe /r
O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp3\winampa.exe"
O4 - HKLM\..\Run: [PCTVOICE] pctspk.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\\NeroCheck.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKCU\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NVMCTRAY.DLL,NvTaskbarInit
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://download.game...aploader_v6.cab
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe


Thanks for all of your help so far... What's the next step?

[Maiestas]

Hi jluvlee,

We're almost done here.

Make sure your system files and folders are unhidden.
* Click Start.
* Open My Computer.
* Select the Tools menu and click Folder Options.
* Select the View tab.
* Under the Hidden files and folders heading SELECT Show hidden files and folders.
* Click Yes to confirm.
* Click OK.

Please Search and delete these files using Windows Explorer(if present):

E6F1873B.DLL
D0CE0C16B1
AUNPS2.DLL

[jluvlee]

Hi Leena,

None of the files were present after searching. Does that mean we're done? Thanks for all your help so far.

Judy

[Maiestas]

Great Job Your Log is Clean!

We have a couple of last steps to perform and then you're all set.

First, let's reset your hidden/system files and folders. System files are hidden for a reason and we don't want to have them openly available and susceptible to accidental deletion.* Click Start.
* Open My Computer.
* Select the Tools menu and click Folder Options.
* Select the View tab.
* Under the Hidden files and folders heading UNSELECT Show hidden files and folders.
* CHECK the Hide protected operating system files (recommended) option.
* Click Yes to confirm.
* Click OK.
Next, let's clean your restore points and set a new one:

Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs from changing those files. This is the only way to clean these files: (You will lose all previous restore points which are likely to be infected)1. Turn off System Restore.On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.
2. Restart your computer.

3. Turn ON System Restore.On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
UN-Check Turn off System Restore.
Click Apply, and then click OK.
[/list]System Restore will now be active again.

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programs:

• SpywareBlaster to help prevent spyware from installing in the first place.
• SpywareGuard to catch and block spyware before it can execute.
• IESpy-Ad to block access to malicious websites so you cannot be redirected to them from an infected site or email.

You should also have a good firewall. Here are 3 free ones available for personal use:

• Sygate Personal Firewall
• Kerio Personal Firewall
• ZoneAlarm

and a good antivirus (these are also free for personal use):

• AVG Anti-Virus
• Avast Home Edition

It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To keep your operating system up to date visit

• Microsoft Windows Update

monthly. And to keep your system clean run these free malware scanners

• AdAware SE Personal
• Spybot Search & Destroy

weekly, and be aware of what emails you open and websites you visit.

To learn more about how to protect yourself while on the internet read this article by Tony Klien: So how did I get infected in the first place?

Have a safe and happy computing day!

[therock247uk]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.