[Fenor]

If my memory is correct, I believe I received a repair a couple of weeks ago from MS but I can't remember what it was for....sorry.

What do you mean by a repair from MS, did you have your windows installation reinstalled/repaired, or ???

Fenor

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no....Internet Explorer crashed on me and this window popped up with a repair/fix from MS. So I clicked on install and off it went

[56FordF100]

no....Internet Explorer crashed on me and this window popped up with a repair/fix from MS. So I clicked on install and off it went

[Fenor]

Do what I said in my previous post.

Either way, do the following:

Do this: Click START-->RUN and type sfc /scannow. (Note that there is a space between sfc and /scannow). You will need your XP cd to do this. What this will do is go through your operating system files and check and see if any of them are corrupt/missing and replace files as necessary. Once the blue bar goes away, reboot your computer.

Fenor

Fenor

Edited by Fenor, 23 October 2005 - 06:45 PM.

[56FordF100]

I don't have a CD -- computer came pre-loaded

[Fenor]

Okay, then lets try the next option. The following is taken directly from this site.

---------------------------

Method II

The second method to try and correct the problem involves editing the registry and reinstalling Internet Explorer 6. The standard cautions apply whenever you are editing the registry. If you need help on how to backup the registry, click here.

If you are having problems only with Internet Explorer 6, proceed as follows:

[Start] [Run] [Regedit]
Registry Key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{89820200-ECBD-11cf-8B85-00AA005B4383}
Modify/Create the Value Data Type(s) and Value Name(s) as detailed below.
Data Type: DWORD // Value Name: IsInstalled
Setting for Value Data: [Change the Value from 1 to 0]
Exit Registry

If you are having problems only with Outlook Express 6, proceed as follows:

[Start] [Run] [Regedit]
Registry Key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{44BBA840-CC51-11CF-AAFA-00AA00B6015C}
Modify/Create the Value Data Type(s) and Value Name(s) as detailed below.
Data Type: DWORD // Value Name: IsInstalled
Setting for Value Data: [Change the Value from 1 to 0]
Exit Registry

If you are having problems with both Internet Explorer 6 and Outlook Express 6, proceed as follows:

Change the values in both of the registry keys as outlined above.
Exit Registry

Once you have made the appropriate registry changes use the link below to download and install Internet Explorer 6. The Internet Explorer 6 download includes Outlook Express 6. Reboot and test for proper operation.

Download Internet Explorer 6

---------------------------

Fenor

Edited by Fenor, 23 October 2005 - 07:00 PM.

[56FordF100]

Fendor, I am back -- sorry about the delay. I changed the registry as described in "if having problems only with OutLook Express" My question is with the Download of Internet Explorer 6 -- it drops you into a download for Internet Explorer 6 Service Pack 1 -- I checked mine and I thnk it reads Service Pack 2 or am I interperting wrong?

It Reads:

6.0.2900.2180.xpsp-xp-Sp2-gdr.050301-1519

Does the Sp2 mean Service Pack 2 for Internet Explorer? Thanks!!

[56FordF100]

By the way, I tried to download that Internet Exploer Serivce Pack 1 you directed me to and it states I have a more current version of Internet Explorer and exits.

[56FordF100]

No one ever got back to me on this problem. This is where I was left --- I changed the registry, when I tried to re-install Expoler 6.0 I received a message indicating I already had the current level.

Where do I go from here in order to resolve the problem? Thanks!!