He is also having a hardware issue that I thought may be related to the malware... but it never cleared up.
He has an installed CD-R and a seperate DVD-ROM drive that intermittently get recognized and dropped.
They haven't shown up in quite a while.. in fact since April.
He noticed the problem first started happening when he had to install a program called Smart Enforcer for a school network.
Any help would be appreciated... thanks guys.