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HELP! PC is restarting by it's self!


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#31
daparker

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You don't have any driver CD's? Did you purchase this commercially? What burning software do you have? Nero...Roxio?
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#32
wendy k. walker

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Hi daparker, I bought the PC used. I don't have any CD's or manuals for it at all. It is an emachine T2260. It came with a factory installed DVD ROM, and a compact disk rewritable drive.

If you can tell me where to look I will get the information that you asked about.

Thanks
Wendy
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#33
daparker

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Run HijackThis and click on the button for the miscellaneous tools. Next, click on Open Uninstall Manager. Then, click on Save List. Save it on your desktop, then go to your desktop and open that file up. Copy the text from there and paste it in your next respose.
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#34
wendy k. walker

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Hi daparker, here it is, hope it tells you something.
Thanks Wendy

1-Click Answers
56Kbps Internal Modem
8mile Screen Saver
Ad-Aware SE Personal
Adobe Acrobat 5.0
ArcSoft Camera Suite
avast! Antivirus
BigFix
CallWave
Canon Camera Window for ZoomBrowser EX
Canon PhotoRecord
Canon RAW Image Task for ZoomBrowser EX
Canon RemoteCapture Task for ZoomBrowser EX
Canon Utilities PhotoStitch 3.1
Canon Utilities ZoomBrowser EX
CCleaner (remove only)
CleanUp!
Connection Enhancement Software(BellSouthNet)
Debugging Tools for Windows
DX-Ball 2
EasyOffice+PDF+AntiVirus
EVEREST Home Edition v2.01
Google Toolbar for Internet Explorer
Hello (remove only)
HighMAT Extension to Microsoft Windows XP CD Writing Wizard
HijackThis 1.99.1
hp instant support
HP OfficeJet Series 600 (Remove Only)
ImTranslator for IE
InterActual Player
IrfanView (remove only)
iTunes
J2SE Runtime Environment 5.0 Update 2
Java 2 Runtime Environment Standard Edition v1.3.1_02
Java 2 Runtime Environment, SE v1.4.2_07
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB886903)
Microsoft AntiSpyware
Microsoft Baseline Security Analyzer 1.2.1
Microsoft Baseline Security Analyzer 2.0
Microsoft Money 2002
Microsoft Money 2002 System Pack
Microsoft Works 6.0
Mozilla Firefox (1.0.7)
MSN Music Assistant
Multimedia Keyboard Driver Ver1.0 (KB-0108)
Opera
Picasa
PowerDesk 5.0
PowerDVD
QuickTime
RealPlayer Basic
Recovery Commander
Registrar Lite 2.00
Registry Mechanic 5.0
RssReader
RTLSetup for Realtek RTL8139/810x Family NIC 3.50 (OEM B)
S3Display
S3Gamma2
S3Info2
S3Overlay
Security Update for Windows XP (KB883939)
Security Update for Windows XP (KB890046)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896358)
Security Update for Windows XP (KB896422)
Security Update for Windows XP (KB896423)
Security Update for Windows XP (KB896424)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB896688)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB899588)
Security Update for Windows XP (KB899591)
Security Update for Windows XP (KB900725)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB901214)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB903235)
Security Update for Windows XP (KB904706)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905749)
Shockwave
Spybot - Search & Destroy 1.4
SpywareBlaster v3.4
SpywareGuard v2.2
Update for Windows XP (KB894391)
Update for Windows XP (KB896727)
Update for Windows XP (KB898461)
VCOM Fix-It Utilities 5
Viewpoint Media Player (Remove Only)
Winamp (remove only)
Windows Backup Utility
Windows Genuine Advantage v1.3.0254.0
Windows Installer 3.1 (KB893803)
Windows Media Format Runtime
Windows Media Player 10
Windows XP Hotfix - KB834707
Windows XP Hotfix - KB867282
Windows XP Hotfix - KB873333
Windows XP Hotfix - KB873339
Windows XP Hotfix - KB885250
Windows XP Hotfix - KB885835
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB885932
Windows XP Hotfix - KB886185
Windows XP Hotfix - KB887472
Windows XP Hotfix - KB887742
Windows XP Hotfix - KB888113
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB890047
Windows XP Hotfix - KB890175
Windows XP Hotfix - KB890859
Windows XP Hotfix - KB890923
Windows XP Hotfix - KB891781
Windows XP Hotfix - KB893066
Windows XP Hotfix - KB893086
Windows XP Service Pack 2
WinPatrol
Yahoo! extras
Yahoo! Messenger
Yahoo! Toolbar
ZoneAlarm
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#35
daparker

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I don't see any burning software there either. At this point, I have to say that your problem is most likely not related to malware, which is the purpose of this forum, so you may to try your issue in one of the computer issues forums here on G2G.

System issues are not my strong suit, so I really won't be able to provide much more in the way of help.
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#36
wendy k. walker

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Hi daparker, well the CD burning thing doesn't bother me, it's the random restarting that is driving me up a wall. So this HJT log looks clean?
Thanks Wendy
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#37
daparker

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Why don't you post one final one for me to review.
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#38
wendy k. walker

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Hi daparker, OK here it is. I actually hope that you can find something evil in here so I can kill it. Hey as you can see I have the Microsoft IE v 6.00 browser installed. So why would Avast! always be scanning stuff in IE 5, and never in IE 6?

Thanks
Wendy



Logfile of HijackThis v1.99.1
Scan saved at 8:14:58 PM, on 12/2/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\cisvc.exe
C:\PROGRA~1\VCOM\Fix-It\mxtask.exe
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\cidaemon.exe
C:\PROGRA~1\VCOM\Fix-It\mxtask.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\PROGRA~1\BILLPS~1\WINPAT~1\winpatrol.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\1-Click Answers\answers.exe
C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\1-Click Answers\agtserv.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\Program Files\Yahoo!\Messenger\YPager.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\HiJackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://home.bellsouth.net
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.emachines.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.home.bellsouth.net/
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapp...//www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://mail.yahoo.co....cldefstat=Def1
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer Provided by BellSouth® Dial Internet Service
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = localhost:9095
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: SpywareGuardDLBLOCK.CBrowserHelper - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: (no name) - {60D3AAEB-AA39-4AE0-B2F9-E4AF0613A2A3} - (no file)
O2 - BHO: YahooTaggedBM Class - {65D886A2-7CA7-479B-BB95-14D1EFB7946A} - C:\Program Files\Yahoo!\Common\YIeTagBm.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: 1-Click Answers - {7754C418-F62E-44aa-B169-E719E718BCFD} - C:\PROGRA~1\1-CLIC~1\IEToolbar\AnswersToolbarU.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [WinPatrol] C:\PROGRA~1\BILLPS~1\WINPAT~1\winpatrol.exe
O4 - HKLM\..\Run: [RCScheduleCheck] C:\Program Files\VCOM\Recovery Commander\RCSCHED.EXE -CHECK
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [Fix-It AV] C:\PROGRA~1\VCOM\Fix-It\MemCheck.exe
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O4 - Global Startup: 1-Click Answers.lnk = C:\Program Files\1-Click Answers\answers.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://C:\Program Files\Google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Answers... - file:C:\Program Files\1-Click Answers\Html\atiemenu.htm
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: ImTranslator - C:\PROGRA~1\SMARTL~1\IMTRAN~1\startup.html
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: ImTranslator - {AE436396-55E7-4ec4-AD6D-45E88A530A4C} - C:\PROGRA~1\SMARTL~1\IMTRAN~1\startup.html (HKCU)
O9 - Extra 'Tools' menuitem: ImTranslator - {AE436396-55E7-4ec4-AD6D-45E88A530A4C} - C:\PROGRA~1\SMARTL~1\IMTRAN~1\startup.html (HKCU)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.emachines.com
O16 - DPF: {01118A01-3E00-11D2-8470-0060089874ED} (SupportSoft Script Runner Class) - https://password.bel...oad/tgctlsr.cab
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.t...all/xscan60.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage) - http://go.microsoft....738&clcid=0x409
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {3B0EA9E6-7003-4B38-B398-9B1B6DF439C5} - http://download1.ans...nswersSetup.cab
O16 - DPF: {5F0C30E4-1E72-4DCC-85E5-57810F1CA97B} (McUpdatePortalFactory Class) - http://www.amiuptoda...pdatePortal.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.micros...b?1121210407625
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1121212047968
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft.../as5/asinst.cab
O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) - https://h17000.www1....loadManager.ocx
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcaf...414/mcfscan.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{2B010700-9B04-41E2-97B9-13A0886C14A7}: NameServer = 205.152.132.23,205.152.37.23
O17 - HKLM\System\CS1\Services\Tcpip\..\{2B010700-9B04-41E2-97B9-13A0886C14A7}: NameServer = 205.152.132.23,205.152.37.23
O17 - HKLM\System\CS2\Services\Tcpip\..\{2B010700-9B04-41E2-97B9-13A0886C14A7}: NameServer = 205.152.132.23,205.152.37.23
O17 - HKLM\System\CS3\Services\Tcpip\..\{2B010700-9B04-41E2-97B9-13A0886C14A7}: NameServer = 205.152.132.23,205.152.37.23
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: Fix-It Task Manager - V Communications, Inc. - C:\PROGRA~1\VCOM\Fix-It\mxtask.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
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#39
daparker

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I don't really see anything that would be causing reboots. As I said before, you would have to look for errors corresponding to the time the reboot happened. I am not sure what you mean by scanning IE5 items.
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#40
wendy k. walker

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Hi daparker, Good. So far my system has not rebooted by it's self in the last couple of days.

OK, Avast! has an animation that you can set to run so that you can see what it's scanning through. I can see where it says that it is scanning through "Temporary Internet Files\Content IE5\" Why is it doing that?

Thanks, Wendy
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#41
daparker

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That is just a folder that exists on your system. It is scanning your filesystem and one of the folders is called Content IE5.
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#42
wendy k. walker

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Hi daparker, Thanks, But shouldn't it also be looking in IE 6? The rebooting thing seems to have stopped, however IE has started hanging once or twice a day now. Oh well, such is life I guess.

I guess that if you don't see anything evil here you can go ahead and close this thread. I can always start a new one if things get too hectic.

Thanks Wendy
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#43
daparker

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You probably had IE5 installed first and when you installed IE6, it just used the existing temporary folder. Again, nothing malicious here.

The issue of IE hanging is different, however. What do you mean it hangs?
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#44
wendy k. walker

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Hi daparker, OK I don't know if it is called a hang, or or a crash, or why, but it gets kind of stuck, and doesn't want to go anywhere.

Sometimes it will say " Not Responding" up at the top of the IE, and at other times it doesn't say anything, until I give up waiting for it to go to whatever site I was on my way to, and click on the red X to close the browser. Then it will get that "Not Responding" notice on it.

Then it will give me the little thing that asks if I want to "end now" or "cancel" I always have to click "end now" to get anything to happen.

Then I get the little screen that asks if I want to send an error report to Microsoft. I always sent them one too.

Then I open a new browser, and go on about my business. Some times the IE is the only, thing that I know of, other than my Anti Virus program, that I have running. At other times I have had yahoo messenger open.

Hum? Well there might be something running that I can't see, because I get the notice on the attached pic anytime that I try to retrieve messages online. But still, I have no idea what it could be, because I don't have anything on.

Tell me if it makes any sense to you. Thanks
Wendy
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#45
daparker

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Do you have the latest version of the google toolbar? I know older versions had issues with hanging IE.
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