Well, here you are.
I am not certain the two are related, but they could be.
First, Norton Antivirus or Norton Internet Security? You could be blocking some needed ports for those applications. QUIT Norton. Does it return.
The bigger issue is the profile problem. XP home or Pro?
start > run
in the box, type chkdsk /r
say yes to run at reboot.
take a long walk.
See if your profile loads
Norton Antivirus AND Norton Internet Security. But one's a part of the other, yeah?
I never could get it to close properly...
I don't know what this profile thingy is, I mean, there aren't any noticable differences as I log on.
Right... I'll try that chkdsk thing later. Maybe tomorrow morning.
Anyway, turns out nobody else in my family has this problem with downloading stuff... So it's not the computer, it's something to do with my user account. I think.