[Vincent Valentine]

Hi, i'm having some major problems with a Winfixer popup that keeps occurring regardless of the action i take. I've done a bunch of various scans from various spyware programs with no luck. This problem is currently taking place on a Windows XP computer. I have also tried using Symantec's solution for the Vondu worm with no luck whatsoever. Any help is greatly appreciated.

Here is the HiJack log for this PC,

Logfile of HijackThis v1.99.1
Scan saved at 10:10:15 AM, on 27/10/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\CA\eTrust\InoculateIT\InoRpc.exe
C:\Program Files\CA\eTrust\InoculateIT\InoRT.exe
C:\Program Files\CA\eTrust\InoculateIT\InoTask.exe
C:\WINDOWS\LogWatNT.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\AppPatch\svcjava.exe
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
C:\WINDOWS\System32\hphmon04.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\Program Files\CA\eTrust\InoculateIT\realmon.exe
C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\MSMSGS.EXE
C:\Program Files\Microsoft Office\Office\OSA.EXE
C:\Program Files\Microsoft Office\Office\WINWORD.EXE
C:\Program Files\Microsoft Office\Office\WINWORD.EXE
C:\WINDOWS\System32\WISPTIS.EXE
C:\temp\hijackthis\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://GLOBAL.ACER.COM/
O1 - Hosts: com
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: CATLEvents Object - {BB54DE33-E539-4749-BFAC-CC49617E8F2A} - C:\DOCUME~1\timneyl\LOCALS~1\Temp\avajcvs.dat
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
O4 - HKLM\..\Run: [HPHmon04] C:\WINDOWS\System32\hphmon04.exe
O4 - HKLM\..\Run: [HPHUPD04] "C:\Program Files\HP Photosmart 11\hphinstall\UniPatch\hphupd04.exe"
O4 - HKLM\..\Run: [Realtime Monitor] "C:\Program Files\CA\eTrust\InoculateIT\realmon.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
O4 - HKLM\..\Run: [dllap] C:\WINDOWS\dllap.exe
O4 - HKLM\..\RunOnce: [*svcjava] C:\WINDOWS\AppPatch\svcjava.exe rerun
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\MSMSGS.EXE" /background
O4 - Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE
O4 - Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://GLOBAL.ACER.COM/
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = fdcs.local
O17 - HKLM\Software\..\Telephony: DomainName = fdcs.local
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = fdcs.local
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: svcjava - C:\DOCUME~1\timneyl\LOCALS~1\Temp\avajcvs.dat
O23 - Service: eTrust InoculateIT RPC Server (InoRPC) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust\InoculateIT\InoRpc.exe
O23 - Service: eTrust InoculateIT Realtime Server (InoRT) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust\InoculateIT\InoRT.exe
O23 - Service: eTrust InoculateIT Job Server (InoTask) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust\InoculateIT\InoTask.exe
O23 - Service: Event Log Watch (LogWatch) - Unknown owner - C:\WINDOWS\LogWatNT.exe
O23 - Service: Pml Driver HPH11 - HP - C:\WINDOWS\System32\HPHipm11.exe

My thanks in Advance
V.V.

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Please print these instructions out for use in Safe Mode.

Please download VundoFix.exe to your desktop.

• Double-click VundoFix.exe to extract the files
• This will create a VundoFix folder on your desktop.
• After the files are extracted, please reboot your computer into Safe Mode. You can do this by restarting your computer and continually tapping the F8 key until a menu appears. Use your up arrow key to highlight Safe Mode then hit enter.
• Once in safe mode open the VundoFix folder and doubleclick on KillVundo.bat
• You will first be presented with a warning.
  It should look like this
  

  VundoFix V2.13 by Atri
  By using VundoFix you agree that you are doing so at your own risk
  Press enter to continue....
  
  

• At this point press enter one time.
  
• Next you will see:
  

  Type in the filepath as instructed by the forum staff
  Then Press Enter, Then F6, Then Enter Again to continue with the fix.

• At this point please type the following file path (make sure to enter it exactly as below!):
  • C:\DOCUME~1\timneyl\LOCALS~1\Temp\avajcvs.dat
• Press Enter, then press the F6 key, then press Enter one more time to continue with the fix.
  
• Next you will see:
  

  Please type in the second filepath as instructed by the forum staff
  Then Press Enter, Then F6, Then Enter Again to continue with the fix.

• At this point please type the following file path (make sure to enter it exactly as below!):C:\DOCUME~1\timneyl\LOCALS~1\Temp\svcjava.*
• Press Enter, then press the F6 key, then press Enter one more time to continue with the fix.
• The fix will run then HijackThis will open, if it does not open automatically please open it manually.
• In HiJackThis, please place a check next to the following items and click FIX CHECKED:
  O2 - BHO: CATLEvents Object - {BB54DE33-E539-4749-BFAC-CC49617E8F2A} - C:\DOCUME~1\timneyl\LOCALS~1\Temp\avajcvs.dat
  O4 - HKLM\..\Run: [dllap] C:\WINDOWS\dllap.exe
  O4 - HKLM\..\RunOnce: [*svcjava] C:\WINDOWS\AppPatch\svcjava.exe rerun
  O20 - Winlogon Notify: svcjava - C:\DOCUME~1\timneyl\LOCALS~1\Temp\avajcvs.dat
  
• After you have fixed these items, close Hijackthis and Press any key to Force a reboot of your computer.
• Pressing any key will cause a "Blue Screen of Death" this is normal, do not worry! If you do not receive the "Blue Screen of Death" please manually reboot the computer.
• Once your machine reboots please continue with the instructions below.

Download and install CleanUp!

Open Cleanup! by double-clicking the icon on your desktop (or from the Start > All Programs menu).
Set the program up as follows:
Click "Options..."
Move the arrow down to "Custom CleanUp!"
Put a check next to the following (Make sure nothing else is checked!):

• Empty Recycle Bins
• Delete Cookies
• Delete Prefetch files
• Cleanup! All Users

Click OK
Press the CleanUp! button to start the program.

It may ask you to reboot at the end, click NO.

Then, please run this online virus scan: ActiveScan

Copy the results of the ActiveScan and paste them here along with a new HiJackThis log and the vundofix.txt file from the vundofix folder into this topic.

[tampabelle]

Please print these instructions out for use in Safe Mode.

Please download VundoFix.exe to your desktop.

• Double-click VundoFix.exe to extract the files
• This will create a VundoFix folder on your desktop.
• After the files are extracted, please reboot your computer into Safe Mode. You can do this by restarting your computer and continually tapping the F8 key until a menu appears. Use your up arrow key to highlight Safe Mode then hit enter.
• Once in safe mode open the VundoFix folder and doubleclick on KillVundo.bat
• You will first be presented with a warning.
  It should look like this
  

  VundoFix V2.13 by Atri
  By using VundoFix you agree that you are doing so at your own risk
  Press enter to continue....
  
  

• At this point press enter one time.
  
• Next you will see:
  

  Type in the filepath as instructed by the forum staff
  Then Press Enter, Then F6, Then Enter Again to continue with the fix.

• At this point please type the following file path (make sure to enter it exactly as below!):
  • C:\DOCUME~1\timneyl\LOCALS~1\Temp\avajcvs.dat
• Press Enter, then press the F6 key, then press Enter one more time to continue with the fix.
  
• Next you will see:
  

  Please type in the second filepath as instructed by the forum staff
  Then Press Enter, Then F6, Then Enter Again to continue with the fix.

• At this point please type the following file path (make sure to enter it exactly as below!):C:\DOCUME~1\timneyl\LOCALS~1\Temp\svcjava.*
• Press Enter, then press the F6 key, then press Enter one more time to continue with the fix.
• The fix will run then HijackThis will open, if it does not open automatically please open it manually.
• In HiJackThis, please place a check next to the following items and click FIX CHECKED:
  O2 - BHO: CATLEvents Object - {BB54DE33-E539-4749-BFAC-CC49617E8F2A} - C:\DOCUME~1\timneyl\LOCALS~1\Temp\avajcvs.dat
  O4 - HKLM\..\Run: [dllap] C:\WINDOWS\dllap.exe
  O4 - HKLM\..\RunOnce: [*svcjava] C:\WINDOWS\AppPatch\svcjava.exe rerun
  O20 - Winlogon Notify: svcjava - C:\DOCUME~1\timneyl\LOCALS~1\Temp\avajcvs.dat
  
• After you have fixed these items, close Hijackthis and Press any key to Force a reboot of your computer.
• Pressing any key will cause a "Blue Screen of Death" this is normal, do not worry! If you do not receive the "Blue Screen of Death" please manually reboot the computer.
• Once your machine reboots please continue with the instructions below.

Download and install CleanUp!

Open Cleanup! by double-clicking the icon on your desktop (or from the Start > All Programs menu).
Set the program up as follows:
Click "Options..."
Move the arrow down to "Custom CleanUp!"
Put a check next to the following (Make sure nothing else is checked!):

• Empty Recycle Bins
• Delete Cookies
• Delete Prefetch files
• Cleanup! All Users

Click OK
Press the CleanUp! button to start the program.

It may ask you to reboot at the end, click NO.

Then, please run this online virus scan: ActiveScan

Copy the results of the ActiveScan and paste them here along with a new HiJackThis log and the vundofix.txt file from the vundofix folder into this topic.

[Vincent Valentine]

Tampabelle,

I would like to thank you so much for your help, i'm sorry its taken me this long to get back to you but i was away on business on a very hectic schedule and truly couldn't reply earlier. In any event i've been told by a co-worker that the problem has been solved, (i made use of this solution before leaving for conference), i will be posting the required logs on Monday.

My sincere thanks
V.V.

[tampabelle]

Hi Vincent,


Post back the logs requested and if there is anything left, then we can tackle that also.