[whiskeycoke]

Windows Media Player cannot play the file because there is a problem with your sound device. There might not be a sound device installed on your computer, it might be in use by another program, or it might not be functioning properly.

my sound card:Realtek AC 97Audio

can anyone help?

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right click on my computer > manage > device manager do you see any yellow ?

[dsenette]

right click on my computer > manage > device manager do you see any yellow ?

[whiskeycoke]

no.
my soundcard realtek audio 97 is fine.

[dsenette]

have you tried updating the drivers?
is it built in or an expansion card/

[whiskeycoke]

how do i find out whether its built in or expansion card?

[whiskeycoke]

its brand new desktop i bought yesterday, do u think i need to try updating the driver?
i started having this prob after i installed my new pci tv card which didnot work either

[dsenette]

do you plug the speakers in somewhere very close to where you plug your mouse in...or is it much further down in the area where the removable pieces of metal are?

[dsenette]

it shouldn't be causing any problems if the machine is that new...m.aybe you should call the company you purchased it from...as it is probably still under warranty

[whiskeycoke]

its in the middle just before the removal pieces area at the bottom
however i m plugging from the front , which has another speaker output(lime color coded)
i m using my tv as speaker at the moment

[whiskeycoke]

they always close when i get home from work ,so annoying

[dsenette]

do they work if you plug the speakers from the back?

[whiskeycoke]

nope. i just tried.
shall i try to reinstall the driver? how do i do that without any cd?

[dsenette]

you can go to realtek's website and download them

first
restart your computer and get into the bios...usually by pressing del or f2 as soon as you start seeing something on the screen...i usualy press the button once a second as soon as i start seeing things on the monitor..

once you're in there look for...either peripherals or..something about on board devices.

[whiskeycoke]

sorry not get back sooner.
my sound card is built-in onto motherboard
its realtek AC audio rtl8201cl and it does not need driver to run
i have tried to uninstal it and windows automatically reinstalled it
however, same prob still appears

[dsenette]

all devices need drivers to run...it's how they work

try going to the realtek webiste and find a driver for that card
if you can't find one go to the manufacturer of your motherboard's website and look for a chipset driver