I then realized that a whole host of newer, bigger problems happened. I can open Control Panel, but nothing is in there. It actually tells me on the bottom of the page that there are 33 objects in there, but I can't see anything at all. (I did try going into View, and changing it to every option - i.e. list, small icons, large icons, etc. still nothing.) Then I went on the Internet, using IE. I can still get to just about every site. When I am in my Yahoo mail, I can read my mail, but perform no other functions in the mail - no delete, no reply. We have Comcast hi speed internet, and I can't get to the main comcast page - tells me there is a conflict w/ith my Internet security. When I go to yahoo and sign in , a page appears for an instant telling me that some browser setting is preventing me from automatically being directed - but I can "click here" and it will direct me to my mail.
I know this is long, but we are at our wit's end. I have called both Comcast (incredibly useless - they told me to clear my cache and cookies) and then called McAfee, who tried to help me by checking on whether any files were missing. They could find nothing and told me to reformat my hard drive! Help!
Thanks so much, Julie
Also, one of the web pages that will not load is windows update, so I can't try to fix it from there. I'm not running a free antivirus, Avast, which is the only one that would load after I got rid of McAfee.
also, I tried to do a system restore, under system tools, but that will not load anymore either