[gian]

My first post.

Soon after installing XP SP2, MS Office.hta detection via norton occurs every startup, along with the occasional about:blank popups and various others, including PWSteal.trojan in C:\windows\winsms.dll

Safe mode XP system restore does not work. Adaware SE personal does not detect it; nor does norton (except on startup). Direct deletion of MS Office.hta in safe mode does not work, since it reappears next boot.

Can anyone help? I'm average level geek.

Thanks.

Here is My Hijack this log:

Logfile of HijackThis v1.99.0
Scan saved at 10:54:50 PM, on 1/15/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\ltmoh\Ltmoh.exe
C:\WINDOWS\System32\ezSP_Px.exe
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\WINDOWS\System32\mshta.exe
C:\Program Files\smartbridges\Wireless LAN Client Utility\WLM.exe
C:\Documents and Settings\Negroponte\Application Data\rrup.exe
C:\Toshiba\Ivp\ISM\ivpsvmgr.exe
C:\WINDOWS\system32\w?nlogon.exe
C:\Documents and Settings\Negroponte\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,CustomizeSearch = ,
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {2D985CED-922F-A6F0-7864-9CDC3F34E1CF} - C:\WINDOWS\system32\biwuaj.dll
O2 - BHO: (no name) - {587707A9-FC34-782E-821D-EE35D04D6F9D} - C:\WINDOWS\addad.dll (file missing)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [LtMoh] C:\Program Files\ltmoh\Ltmoh.exe
O4 - HKLM\..\Run: [ezShieldProtector for Px] C:\WINDOWS\System32\ezSP_Px.exe
O4 - HKLM\..\Run: [Pinger] C:\Toshiba\Ivp\ISM\pinger.exe /run
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [6b6deb007bb5] C:\WINDOWS\System32\catsrvps.exe
O4 - HKLM\..\Run: [2ZQLKP#2WLSCTL] C:\WINDOWS\System32\Qxdn74j.exe
O4 - HKCU\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\Symantec\LIVEUP~1\SNDMon.EXE
O4 - HKCU\..\Run: [SYSsfit] C:\WINDOWS\SYSsfit.exe
O4 - HKCU\..\Run: [Osus] C:\Documents and Settings\Negroponte\Application Data\rrup.exe
O4 - HKCU\..\Run: [Cdw] C:\WINDOWS\system32\w?nlogon.exe
O4 - Startup: PowerReg Scheduler.exe
O4 - Startup: Protector.lnk = C:\Program Files\SpyCatcher\Protector.exe
O4 - Startup: Scheduler.lnk = C:\Program Files\SpyCatcher\Scheduler daemon.exe
O4 - Global Startup: MS Office.hta
O4 - Global Startup: Wireless LAN Monitor Utility.lnk = ?
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: (no name) - {120E090D-9136-4b78-8258-F0B44B4BD2AC} - C:\WINDOWS\System32\maxspeed.exe (file missing)
O9 - Extra 'Tools' menuitem: MaxSpeed - {120E090D-9136-4b78-8258-F0B44B4BD2AC} - C:\WINDOWS\System32\maxspeed.exe (file missing)
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.toshiba.com
O15 - Trusted Zone: *.awmdabest.com
O15 - Trusted Zone: *.awmdabest.com (HKLM)
O15 - Trusted IP range: 206.161.125.149
O15 - Trusted IP range: (HKLM)
O16 - DPF: {1C78AB3F-A857-482E-80C0-3A1E5238A565} - http://toolbar.isear...ral/initial.cab
O16 - DPF: {31B7EB4E-8B4B-11D1-A789-00A0CC6651A8} (Cult3D ActiveX Player) - http://i.a.cnn.net/c...cult3d/cult.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akama...meInstaller.exe
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://207.188.7.150...ip/RdxIE601.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupd...b?1104171264383
O16 - DPF: {6C6FE41A-0DA6-42A1-9AD8-792026B2B2A7} (FreeCell Control) - http://www.worldwinn...ll/freecell.cab
O16 - DPF: {8A94C905-FF9D-43B6-8708-F0F22D22B1CB} (Wwlaunch Control) - http://www.worldwinn...ed/wwlaunch.cab
O16 - DPF: {97438FE9-D361-4279-BA82-98CC0877A717} (Cubis Control) - http://www.worldwinn...cubis/cubis.cab
O16 - DPF: {9E98E84C-79E1-49C3-82EB-798FCD552EFB} - http://www.globalpho...ionale_ver4.CAB
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pDownloader.cab
O16 - DPF: {f760cb9e-c60f-4a89-890e-fae8b849493e} -
O16 - DPF: {FAE74270-E5EE-49C3-B816-EA8B4D55F38F} (H2hPool Control) - http://www.worldwinn...ool/h2hpool.cab
O23 - Service: pcAnywhere Host Service - Symantec Corporation - C:\Program Files\Symantec\pcAnywhere\awhost32.exe
O23 - Service: ISEXEng - Unknown - C:\WINDOWS\System32\angelex.exe (file missing)
O23 - Service: Norton AntiVirus Auto Protect Service - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Driver Helper Service - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: ZESOFT - Unknown - C:\WINDOWS\zeta.exe (file missing)

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Hello and welcome to GeeksToGo Forums. We hope you enjoy your stay here!

Your system is infected by a trojan known as Sandboxer/Peper.

Please download PeperFix.exe from here:

http://downloads.sub...rg/PeperFix.exe

Save it to your desktop, but <b>do not</b> run it yet!

<b>Boot into Safe Mode:</b>
Restart your computer and as soon as it starts booting up again continuously tap F8. A black and white menu should come up where you will be given the option to enter Safe Mode.
To get back to normal mode just restart the computer as you normally would.

Once in Safe Mode, run PeperFix.exe, and click Find and Fix. It should find all files related to the trojan and fix them. You should click Find and Fix again to make sure it removed everything.

Then reboot as you normally would, run HijackThis again, and post a new log so we can clean the rest of the malware.

Edited by LineOFire, 18 January 2005 - 06:45 PM.

[LineOFire]

Hello and welcome to GeeksToGo Forums. We hope you enjoy your stay here!

Your system is infected by a trojan known as Sandboxer/Peper.

Please download PeperFix.exe from here:

http://downloads.sub...rg/PeperFix.exe

Save it to your desktop, but <b>do not</b> run it yet!

<b>Boot into Safe Mode:</b>
Restart your computer and as soon as it starts booting up again continuously tap F8. A black and white menu should come up where you will be given the option to enter Safe Mode.
To get back to normal mode just restart the computer as you normally would.

Once in Safe Mode, run PeperFix.exe, and click Find and Fix. It should find all files related to the trojan and fix them. You should click Find and Fix again to make sure it removed everything.

Then reboot as you normally would, run HijackThis again, and post a new log so we can clean the rest of the malware.

Edited by LineOFire, 18 January 2005 - 06:45 PM.

[gian]

I executed your instructions.
Here is new HJT log:

Logfile of HijackThis v1.99.0
Scan saved at 12:35:34 AM, on 1/19/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\ltmoh\Ltmoh.exe
C:\WINDOWS\System32\ezSP_Px.exe
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\Documents and Settings\Negroponte\Application Data\rrup.exe
C:\WINDOWS\system32\n?svc32.exe
C:\Program Files\smartbridges\Wireless LAN Client Utility\WLM.exe
C:\Toshiba\Ivp\ISM\ivpsvmgr.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Hijack This\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,CustomizeSearch = ,
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {587707A9-FC34-782E-821D-EE35D04D6F9D} - C:\WINDOWS\addad.dll (file missing)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {BE714815-D684-BF54-8239-8C4D86AF29C4} - C:\WINDOWS\system32\gppxui.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [LtMoh] C:\Program Files\ltmoh\Ltmoh.exe
O4 - HKLM\..\Run: [ezShieldProtector for Px] C:\WINDOWS\System32\ezSP_Px.exe
O4 - HKLM\..\Run: [Pinger] C:\Toshiba\Ivp\ISM\pinger.exe /run
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [6b6deb007bb5] C:\WINDOWS\System32\catsrvps.exe
O4 - HKLM\..\Run: [2ZQLKP#2WLSCTL] C:\WINDOWS\System32\HacI5YV.exe
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKCU\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\Symantec\LIVEUP~1\SNDMon.EXE
O4 - HKCU\..\Run: [SYSsfit] C:\WINDOWS\SYSsfit.exe
O4 - HKCU\..\Run: [Osus] C:\Documents and Settings\Negroponte\Application Data\rrup.exe
O4 - HKCU\..\Run: [Mmjra] C:\WINDOWS\system32\n?svc32.exe
O4 - Startup: PowerReg Scheduler.exe
O4 - Startup: Protector.lnk = C:\Program Files\SpyCatcher\Protector.exe
O4 - Startup: Scheduler.lnk = C:\Program Files\SpyCatcher\Scheduler daemon.exe
O4 - Global Startup: Wireless LAN Monitor Utility.lnk = ?
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: (no name) - {120E090D-9136-4b78-8258-F0B44B4BD2AC} - C:\WINDOWS\System32\maxspeed.exe (file missing)
O9 - Extra 'Tools' menuitem: MaxSpeed - {120E090D-9136-4b78-8258-F0B44B4BD2AC} - C:\WINDOWS\System32\maxspeed.exe (file missing)
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.toshiba.com
O15 - Trusted Zone: *.awmdabest.com
O15 - Trusted Zone: *.awmdabest.com (HKLM)
O15 - Trusted IP range: 206.161.125.149
O15 - Trusted IP range: (HKLM)
O16 - DPF: {1C78AB3F-A857-482E-80C0-3A1E5238A565} - http://toolbar.isear...ral/initial.cab
O16 - DPF: {31B7EB4E-8B4B-11D1-A789-00A0CC6651A8} (Cult3D ActiveX Player) - http://i.a.cnn.net/c...cult3d/cult.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akama...meInstaller.exe
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://207.188.7.150...ip/RdxIE601.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupd...b?1104171264383
O16 - DPF: {6C6FE41A-0DA6-42A1-9AD8-792026B2B2A7} (FreeCell Control) - http://www.worldwinn...ll/freecell.cab
O16 - DPF: {8A94C905-FF9D-43B6-8708-F0F22D22B1CB} (Wwlaunch Control) - http://www.worldwinn...ed/wwlaunch.cab
O16 - DPF: {97438FE9-D361-4279-BA82-98CC0877A717} (Cubis Control) - http://www.worldwinn...cubis/cubis.cab
O16 - DPF: {9E98E84C-79E1-49C3-82EB-798FCD552EFB} - http://www.globalpho...ionale_ver4.CAB
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pDownloader.cab
O16 - DPF: {f760cb9e-c60f-4a89-890e-fae8b849493e} -
O16 - DPF: {FAE74270-E5EE-49C3-B816-EA8B4D55F38F} (H2hPool Control) - http://www.worldwinn...ool/h2hpool.cab
O23 - Service: pcAnywhere Host Service - Symantec Corporation - C:\Program Files\Symantec\pcAnywhere\awhost32.exe
O23 - Service: ISEXEng - Unknown - C:\WINDOWS\System32\angelex.exe (file missing)
O23 - Service: Norton AntiVirus Auto Protect Service - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Driver Helper Service - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: ZESOFT - Unknown - C:\WINDOWS\zeta.exe (file missing)

I await further instructions...

Thank you for your time.

[gian]

I'm sorry I forgot to mention that before I ran PeperFix and HJT I unchecked MS Office.Hta in Msconfig/Startup tab; this seems to have stopped the Norton AVirus .hta message at system startup but does it have other ramifications? I mean, if I recheck it will my CPU usage return to 100%? How do I make it not appear in Msconfig/Startup tab in the first place?

Thank you and sorry for not letting you know this with my last post.

[LineOFire]

We can get rid of it from msconfig by fixing it in HijackThis. Can you please enable everything again and post a new HijackThis log?

[gian]

Enabled everything present in msconfig/startup tab
Disabled System Restore
Rebooted
Ran HJT

Here is the HJT log:


Logfile of HijackThis v1.99.0
Scan saved at 11:02:46 PM, on 1/19/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\ltmoh\Ltmoh.exe
C:\WINDOWS\System32\ezSP_Px.exe
C:\Toshiba\Ivp\ISM\pinger.exe
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Documents and Settings\Negroponte\Application Data\rrup.exe
C:\WINDOWS\system32\n?svc32.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\The Weather Channel\The Weather Channel.exe
C:\Program Files\smartbridges\Wireless LAN Client Utility\WLM.exe
C:\Program Files\Palm\HOTSYNC.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Hijack This\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,CustomizeSearch = ,
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {587707A9-FC34-782E-821D-EE35D04D6F9D} - C:\WINDOWS\addad.dll (file missing)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {BE714815-D684-BF54-8239-8C4D86AF29C4} - C:\WINDOWS\system32\gppxui.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [LtMoh] C:\Program Files\ltmoh\Ltmoh.exe
O4 - HKLM\..\Run: [ezShieldProtector for Px] C:\WINDOWS\System32\ezSP_Px.exe
O4 - HKLM\..\Run: [Pinger] C:\Toshiba\Ivp\ISM\pinger.exe /run
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [6b6deb007bb5] C:\WINDOWS\System32\catsrvps.exe
O4 - HKLM\..\Run: [2ZQLKP#2WLSCTL] C:\WINDOWS\System32\HacI5YV.exe
O4 - HKLM\..\Run: [Windows ControlAd] C:\Program Files\Windows ControlAd\WinCtlAd.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKCU\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\Symantec\LIVEUP~1\SNDMon.EXE
O4 - HKCU\..\Run: [SYSsfit] C:\WINDOWS\SYSsfit.exe
O4 - HKCU\..\Run: [Osus] C:\Documents and Settings\Negroponte\Application Data\rrup.exe
O4 - HKCU\..\Run: [Mmjra] C:\WINDOWS\system32\n?svc32.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [JavaUpdate0.07] C:\WINDOWS\System32\xzei.exe
O4 - HKCU\..\Run: [Desktop Weather 3] C:\Program Files\The Weather Channel\The Weather Channel.exe
O4 - Startup: HotSync Manager.lnk = C:\Program Files\Palm\HOTSYNC.EXE
O4 - Startup: PowerReg Scheduler.exe
O4 - Startup: Protector.lnk = C:\Program Files\SpyCatcher\Protector.exe
O4 - Startup: Scheduler.lnk = C:\Program Files\SpyCatcher\Scheduler daemon.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Wireless LAN Monitor Utility.lnk = ?
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: (no name) - {120E090D-9136-4b78-8258-F0B44B4BD2AC} - C:\WINDOWS\System32\maxspeed.exe (file missing)
O9 - Extra 'Tools' menuitem: MaxSpeed - {120E090D-9136-4b78-8258-F0B44B4BD2AC} - C:\WINDOWS\System32\maxspeed.exe (file missing)
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.toshiba.com
O15 - Trusted Zone: *.awmdabest.com
O15 - Trusted Zone: *.awmdabest.com (HKLM)
O15 - Trusted IP range: 206.161.125.149
O15 - Trusted IP range: (HKLM)
O16 - DPF: {1C78AB3F-A857-482E-80C0-3A1E5238A565} - http://toolbar.isear...ral/initial.cab
O16 - DPF: {31B7EB4E-8B4B-11D1-A789-00A0CC6651A8} (Cult3D ActiveX Player) - http://i.a.cnn.net/c...cult3d/cult.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akama...meInstaller.exe
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://207.188.7.150...ip/RdxIE601.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupd...b?1104171264383
O16 - DPF: {6C6FE41A-0DA6-42A1-9AD8-792026B2B2A7} (FreeCell Control) - http://www.worldwinn...ll/freecell.cab
O16 - DPF: {8A94C905-FF9D-43B6-8708-F0F22D22B1CB} (Wwlaunch Control) - http://www.worldwinn...ed/wwlaunch.cab
O16 - DPF: {97438FE9-D361-4279-BA82-98CC0877A717} (Cubis Control) - http://www.worldwinn...cubis/cubis.cab
O16 - DPF: {9E98E84C-79E1-49C3-82EB-798FCD552EFB} - http://www.globalpho...ionale_ver4.CAB
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pDownloader.cab
O16 - DPF: {f760cb9e-c60f-4a89-890e-fae8b849493e} -
O16 - DPF: {FAE74270-E5EE-49C3-B816-EA8B4D55F38F} (H2hPool Control) - http://www.worldwinn...ool/h2hpool.cab
O23 - Service: pcAnywhere Host Service - Symantec Corporation - C:\Program Files\Symantec\pcAnywhere\awhost32.exe
O23 - Service: ISEXEng - Unknown - C:\WINDOWS\System32\angelex.exe (file missing)
O23 - Service: Norton AntiVirus Auto Protect Service - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Driver Helper Service - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: ZESOFT - Unknown - C:\WINDOWS\zeta.exe (file missing)


P.S.: MS Office.hta no longer appears in MS Config/Startup tab?

[LineOFire]

You may want to print out these instructions or save them to your desktop as a text file with Notepad because we will be restarting into Safe Mode later on in the fix and you might not be able to access the Internet.

Place a checkmark next to these entries, close all browsers and windows, and have HijackThis fix them by clicking Fix Checked:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,CustomizeSearch = ,
R3 - Default URLSearchHook is missing
O2 - BHO: (no name) - {587707A9-FC34-782E-821D-EE35D04D6F9D} - C:\WINDOWS\addad.dll (file missing)
O2 - BHO: (no name) - {BE714815-D684-BF54-8239-8C4D86AF29C4} - C:\WINDOWS\system32\gppxui.dll
O4 - HKLM\..\Run: [6b6deb007bb5] C:\WINDOWS\System32\catsrvps.exe
O4 - HKLM\..\Run: [2ZQLKP#2WLSCTL] C:\WINDOWS\System32\HacI5YV.exe
O4 - HKLM\..\Run: [Windows ControlAd] C:\Program Files\Windows ControlAd\WinCtlAd.exe
O4 - HKCU\..\Run: [SYSsfit] C:\WINDOWS\SYSsfit.exe
O4 - HKCU\..\Run: [Osus] C:\Documents and Settings\Negroponte\Application Data\rrup.exe
O4 - HKCU\..\Run: [Mmjra] C:\WINDOWS\system32\n?svc32.exe
O4 - HKCU\..\Run: [JavaUpdate0.07] C:\WINDOWS\System32\xzei.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O15 - Trusted Zone: *.awmdabest.com
O15 - Trusted Zone: *.awmdabest.com (HKLM)
O15 - Trusted IP range: 206.161.125.149
O15 - Trusted IP range: (HKLM)
O16 - DPF: {1C78AB3F-A857-482E-80C0-3A1E5238A565} - http://toolbar.isear...ral/initial.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://207.188.7.150...ip/RdxIE601.cab
O16 - DPF: {9E98E84C-79E1-49C3-82EB-798FCD552EFB} - http://www.globalpho...ionale_ver4.CAB
O16 - DPF: {f760cb9e-c60f-4a89-890e-fae8b849493e} -
O23 - Service: ISEXEng - Unknown - C:\WINDOWS\System32\angelex.exe (file missing)
O23 - Service: ZESOFT - Unknown - C:\WINDOWS\zeta.exe (file missing)

Reconfigure Windows XP to show hidden files:
Click Start. Open My Computer.
Select the Tools menu and click Folder Options. Select the View Tab.

Under the Hidden files and folders heading select "Show hidden files and folders".
Uncheck the "Hide protected operating system files (recommended)" option.
Uncheck the "Hide file extensions for known file types" option.
Click Yes to confirm. Click OK.

Boot into Safe Mode:
Restart your computer and immediately begin tapping the F8 key on your keyboard.
If done right a Windows Advanced Options menu will appear. Select the Safe Mode option and press Enter.
To return to normal mode just restart your computer as you normally would.

Please delete these folders using Windows Explorer(if present):

C:\Program Files\Windows ControlAd

Please delete these files using Windows Explorer(if present):

C:\Documents and Settings\Negroponte\Application Data\rrup.exe
C:\WINDOWS\SYSsfit.exe
C:\WINDOWS\System32\catsrvps.exe
C:\WINDOWS\System32\HacI5YV.exe
C:\WINDOWS\System32\xzei.exe

Now you can restart the computer normally.
Please run HijackThis again and post a fresh log, just so I can make sure that all the malware was deleted according to plan.

[gian]

Executed instructions

Here is new HJT log:

Logfile of HijackThis v1.99.0
Scan saved at 7:54:01 PM, on 1/20/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\ltmoh\Ltmoh.exe
C:\WINDOWS\System32\ezSP_Px.exe
C:\Toshiba\Ivp\ISM\pinger.exe
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\smartbridges\Wireless LAN Client Utility\WLM.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Hijack This\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [LtMoh] C:\Program Files\ltmoh\Ltmoh.exe
O4 - HKLM\..\Run: [ezShieldProtector for Px] C:\WINDOWS\System32\ezSP_Px.exe
O4 - HKLM\..\Run: [Pinger] C:\Toshiba\Ivp\ISM\pinger.exe /run
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKCU\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\Symantec\LIVEUP~1\SNDMon.EXE
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Desktop Weather 3] C:\Program Files\The Weather Channel\The Weather Channel.exe
O4 - Startup: HotSync Manager.lnk = C:\Program Files\Palm\HOTSYNC.EXE
O4 - Startup: PowerReg Scheduler.exe
O4 - Startup: Protector.lnk = C:\Program Files\SpyCatcher\Protector.exe
O4 - Startup: Scheduler.lnk = C:\Program Files\SpyCatcher\Scheduler daemon.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Wireless LAN Monitor Utility.lnk = ?
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: (no name) - {120E090D-9136-4b78-8258-F0B44B4BD2AC} - C:\WINDOWS\System32\maxspeed.exe (file missing)
O9 - Extra 'Tools' menuitem: MaxSpeed - {120E090D-9136-4b78-8258-F0B44B4BD2AC} - C:\WINDOWS\System32\maxspeed.exe (file missing)
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.toshiba.com
O16 - DPF: {31B7EB4E-8B4B-11D1-A789-00A0CC6651A8} (Cult3D ActiveX Player) - http://i.a.cnn.net/c...cult3d/cult.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akama...meInstaller.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupd...b?1104171264383
O16 - DPF: {6C6FE41A-0DA6-42A1-9AD8-792026B2B2A7} (FreeCell Control) - http://www.worldwinn...ll/freecell.cab
O16 - DPF: {8A94C905-FF9D-43B6-8708-F0F22D22B1CB} (Wwlaunch Control) - http://www.worldwinn...ed/wwlaunch.cab
O16 - DPF: {97438FE9-D361-4279-BA82-98CC0877A717} (Cubis Control) - http://www.worldwinn...cubis/cubis.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pDownloader.cab
O16 - DPF: {FAE74270-E5EE-49C3-B816-EA8B4D55F38F} (H2hPool Control) - http://www.worldwinn...ool/h2hpool.cab
O23 - Service: pcAnywhere Host Service - Symantec Corporation - C:\Program Files\Symantec\pcAnywhere\awhost32.exe
O23 - Service: Norton AntiVirus Auto Protect Service - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Driver Helper Service - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe


P.S.: FYI only one file, rrup.exe, was present; catsrvps.dll was present but you said only to delete catsrvps.exe.

If all's well, can I reenable system restore?

Any tips on avoiding MS Office.hta in the future?

I very much appreciate the time you've put in on my case. Thanks.

[LineOFire]

Log looks clean. Great job!

You can delete catsrvps.dll too. If you have problems deleting it then try it in Safe Mode.

Here are some tips, in order to reduce the potential for future malware infections.

• Secure Internet Explorer - The most common reason that malware installs itself is that your Internet Explorer security settings are set too low.
  • Open Internet Explorer.
  • Click on the "Tools" menu and select "Internet Options...".
  • If not already selected, select the "Security" tab.
  • Click on "Internet" so that it becomes highlighted and then click "Custom Level...".
  • In the "Reset to:" drop-down menu select "Medium".
  • Click "Reset" and choose "Yes" at the prompt to reset the security settings.
  • Click "OK" to return to the Security menu.
  • Repeat the same steps for "Local intranet", "Trusted sites", "Restricted sites" with these security settings:
    • "Local intranet" - "Medium-low"
    • "Trusted sites" - "Low"
    • "Restricted sites" - "High"
  • Finally, click "Apply" and then "OK" to apply the settings that you set.
• Windows Update - It is absolutely imperative that you stay on top of all updates to your operating system and browser. Malware authors and hackers make use of the many loopholes found in Microsoft's code. Keeping your system up to date is one of the most important steps in preventing infection.
• Spybot - Search & Destroy - Spybot - Search & Destroy is an excellent general anti-malware tool. It has the ability to scan your system for all kinds of malware and even offers TeaTimer and SDHelper in order to provide real-time protection from malware.
• Ad-Aware SE - Ad-Aware SE, like Spybot - Search & Destroy, is another general anti-malware solution which offers scanning. Both programs will often catch something the other cannot. It is best to use both of these wonderful programs in tandem so that you maximize the detection capabilities.
• SpywareBlaster - SpywareBlaster offers real-time protection against malicious ActiveX controls. This will stop most of the drive-by malware installations that have been very common recently. The best part is, this program does not need to run in the background, so it uses no resources!
• IE-SpyAd - IE-SpyAd attempts to stop malware infections by placing a huge list of known malicious sites into Internet Explorer's Restricted Sites list. If you accidentally come upon a harmful site, the Restricted Sites zone will hinder its maliciousness.
• HOSTS - The HOSTS file is the Windows solution to malware prevention. By placing harmful sites in the HOSTS file, you are effectively denying your computer access to the site, and denying the site access to your computer.
• Update Programs Regularly - Just as with your operating system and browser, the five aforementioned utlitlies are in need of constant updating. Malware changes everyday and is critical to be prepared at all times.
• Get A New Browser - The recent outburst of malware that has taken the Internet and the world by storm. More and more people are realizing that Internet Explorer is a terribly insecure browser. Since then, several great browsers have been developed to dull the blow of malware. Besides offering improved security, alternate browers supply many new features. These are the browsers I currently recommend: Mozilla Firefox and Opera.

I encourage you to at least consider following some of these steps. It is important that everyone learn how to combat these evil creations.