she tried restoring it and every date came back with "unable to restore"
after restarting it a few more times, it worked.. but turning it on today, it started back up again
"windows explorer error, send error report" comes up sometimes when trying to click an icon.. when she right clicks on an icon, there's no "open" option-no recognition of it being a program..
start-up programs still startup..
symantic isn't finding any viruses