what can i do to fix this problem. my av software and firewall cannot be loaded. how can i open files around this mishapp???
my other 2 limited users work just fine, its just the administrator account, when i start it in safe mode, i click on a user to type in my password and the comptuer restarts. im using norton antivirus 2005, systemworks is the main program and im using zonealarm internet security suite for a firewall. i regularly scan my comptuer for viruses, i have a second virus program, avg, and that hasnt piced up any viruses.
some part of norton must still be running because i just got a message that liveupdate has just finished updating. i cannot use the command prompt in win xp pro either, it gives me the same error. this is the most complex virus/malware that ive ever seen. i would post a hijack log in the malware area, but i cannot get into the program.
i have an external hard drive with a backup, but it is old. thats a last restort.
all help is appreciated
NOTE: i recently downloaded some software off of the internet, this morning in fact, i think that is the cause