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Laptop won't completely start up


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#1
Leen

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Hello. I think I need some help :tazz:

*Panic* I have a laptop I bought about 2 months ago, with windows xp. It froze, nothing was responding, and when I finally restarted it it got past whole welcome screen to the background of my desktop but nothing else was there, other than for 2 seconds -- my wacom tablet...thing that pops up and the panda titanium icon. Then they were gone again. I can't get into safe mode either, but I couldn't before anyway because I just can't make it work. It happened right after I downloaded/installed a trial of panda and it was scanning (although I think there were 2 scans going on at the same time??) and now it's just broken. I tried using the windows disk too, but it did the same thing.

I'm sorry if this is a stupid question with an insanely easy solution or something. I searched for it, but I don't really know what to search for... and I can't figure this thing out.

Thanks :)
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#2
Retired Tech

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If you can pin it down to before the panda trial

Start the System Restore tool at a command prompt

1. Restart your computer, and then press F8 during the initial startup to start your computer in Safe Mode with a command prompt.

2. Log on to your computer with an administrator account or with an account that has administrator credentials.

3. Type the following command at a command prompt, and then press ENTER:


%systemroot%\system32\restore\rstrui.exe

4. Follow the instructions that appear on the screen to restore your computer to an earlier state.

For additional information about the Safe mode with a command prompt, click the following article number to view the article in the Microsoft Knowledge Base:


A description of the Safe mode boot options in Windows XP

http://support.micro....com/kb/315222/


If you are unsure when the trial was installed

You may need to press ctrl + alt + del keys together to get task manager, then click file new task, type explorer.exe then press enter to get the desktop to display

Click start, all programmes, accessories, system tools to run disc clean up, click more options then clean up restore points, click confirm, click OK. Then from system tools, run disc defragmenter.

Click start then run, type prefetch then press enter, click edit then select all, right click any file then click delete, confirm delete, then reboot

When it has loaded to the desktop, click start then run, type sfc /scannow then press enter, you need the XP CD and get a blue progress bar, when the bar goes, reboot.

When it has loaded to the desktop, click start then run, type chkdsk /f /r then press enter, type Y to confirm for next boot, press enter then reboot.

This will take an hour, it will appear to load normally then either the monitor will show progress or the screen will go blank, do not disturb this.

When it gets to the desktop, the system files and the hard drive will be as they should


If no change, the next thing to do would be a repair install, this will leave data and settings intact

XP Repair


The next part is optional

Get Tune Up 2006 Trial

Run disc clean up then registry clean up then click optimize to run reg defrag, which needs a reboot

After the reboot, click optimize then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot

After the reboot, click optimize then system optimizer to run system advisor

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#3
Leen

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Thanks for replying :)

I am pretty positive that yes, it was before trial. I'm sorry but I read the safe mode thing, I tried holding f8 down, pressing it repeatedly, and did the same with f5 because someone said to try that. I can't get it to work. :tazz: I've tried getting into safe mode before this happened too. I don't know what else I can do or what I can possibly be doing wrong.
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#4
Retired Tech

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Either of the XP Repair methods will be quickest now

Boot the laptop and keep tapping the delete key until it enters set up, look for boot priority, change this to CD ROM Drive then hard drive, press F10 to save the changes, open the CD ROM Drive, put the XP CD in the drawer, type Y to confirm the boot changes then press enter, it will reboot, look for press any key to load from CD, press enter and use the XP repair instructions
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#5
Leen

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I had to do a few other things to get into this thing. So I don't know if this screen should have come up, and if so I don't know what to do. It says Recovery Console and then asks which Windows installation I would like to log onto. I have no idea. There is no menu thing to chose from it just looks like something to type in

Edited by Leen, 29 October 2005 - 08:18 PM.

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#6
Retired Tech

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Is this the screen

[attachment=4529:attachment]
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#7
Leen

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Oh, yes, sorry. It wasn't this one the first time I tried, but I tried again and now that screen is up. I must have pressed a wrong key or something. So I pressed R? Now it is the black screen that asks which installation I would like to log onto. It says 1: C:\Windows and I pressed 1. Needs password, pressed enter because I don't have a password. Then it just says C:\Windows and that is all that happens.

Edited by Leen, 29 October 2005 - 08:45 PM.

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