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Outlook Express Blocking by Itself


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#1
samrhett2

samrhett2

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My mom is running Win98SE. Her Outlook Express 6 has started blocking the addresses of anyone who sends her an email. Example: If I send her an email, the message is received. If she goes into blocked senders, my address will now appear as blocked from being received in the future. She will unblock it and the next time it will happen again.

I have looked through everything and can't understand why it is doing this. I have had suggestions to uninstall OE and reload it. I have told her we can backup her email, but she does not want to do this. Is there any way to fix this without uninstalling?

She automatically adds addresses of those she replies to. Could that be part of the problem?

Thanks!
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#2
Guest_1069_*

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Hi samrhett2,

If you goto Tools > Message Rules > Mail does your mum have anything in the Rules Description Box that could be causing the problem?
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#3
samrhett2

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Yes, what I figured it out and now I have the same problem. The first message rule option is checked. "where the from line contains people" I tried to uncheck it and it says that I "must create a new rule" and will not let me uncheck the option without creating a rule. The address that I had highlighted in my inbox is now blocked.

I went into blocked senders list and that addressee is now blocked. I unblocked it, when back into message rules and it is blocked again.

The only thing I could do to fix mine for now is to choose another rule, "flag messages from this person" Hope this helps someone figure out what I'm missing here.

I need a Geek!!!!!!!!!!!!!!!!!
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