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Mouse not working


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#16
Jack123

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Topic Labtec Mouse-(4)
Date2nd Nov-2005

I said to [Update TO Labtec Driver] Using [Device Manager]
NOT
To [Update Labtec Driver] Using [Device Manager]

However The Mouse should work with a [Windows Basic Mouse Driver] but I think the Basic Driver that you originally had was replaced - With a Driver that PnP is not compatible with your Mouse For whatever reason Bill Gates finds objectionable to/with (??)

1- Open [Device Manager]
2- Set to View [Hidden Devices]
3- Expand [Mice & other Pointing Devices]
4- Double Click [PS2 Port Mouse]
5- Click [Driver] Tab
6- Click [Update Driver]
7- Click [Next]
8- Follow Instructions Click [Have Disc] Follow instructions

This will install the Labtec Driver If you have the CD that contains the Mouse Driver If not then let [Device Manager] find a suitable [Mouse Driver] Instead of [Using CD] - Read Link below I think your problem is contained/addressed here-

You said that you had a {Wireless Mouse & Keyboard Set] before Read the section about [Uninstalling Previous Software] - & [Hardware Detection] Problems

You may have to use the [Control Panel] folder > [Add/Remove Programs]

[Device Manager] is how you do this Manually You cannot just [load] a Driver You [Install] them either Automatically by [Add/Remove Hardware] in [Control Panel] or Manually by [Device Manager]
_______________________________________________________


http://labtec.custhe...li=&p_topview=1

I do not have a [Wireless Mouse] on my system so I cannot duplicate/simulate your issues on my computer
plus I have WIN 2K Pro OS which is somewhat different than XP so I cannot give exact Step by Step Procedure
_____________________________________________________

What is/are the Driver/s listed under [Driver Details] in [Device Manager] with this Mouse - & what are the details when you use the [Wired Mouse] Might be able to advise If you can Post this info back

Also you might as well Download the Free Home Edition of [EVEREST] from Link below Install & Run I will give additional instructions later
http://www.lavalys.c...p?pid=1&lang=en
Jack123
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#17
scott452

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hi
have been away for a few days
thanks for replying
i'll try the above tonight

scott
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#18
scott452

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hi

i deleted every mouse driver restarted and the wireless mouse didn't work. so i plugged in the wired mouse and restarted and that did work.

yeah i updated the driver from the cd and it went to PS/2 compatible mouse driver instead of the microsoft PS/2 driver but still when i restart the mouse doesn't work

the drivers are under the wireless mouse are:

C:\.....\system32\DRIVERS\i8042prt.sys
C:\.....\system32\DRIVERS\mouclass.sys

the drivers under the wired mouse are the same ones

the everest report is if that is of any use:

Attached Files


Edited by scott452, 06 November 2005 - 03:21 PM.

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#19
Jack123

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Topic Labtec Mouse-(5)
Date 7th Nov-2005

Ok Lets start over I need a new [Snapshot] of Problem
1- Did you ever get the [New Wireless] to Install
2- Does [Device Manager] show any [Unknown Devices]
3- Does [Device Manager] show any [Yellow Warning Signs]

The Everest Report shows some conflicting data
1- I do not see anything about a LabTec Device I do not see Receiver
2- [IRQ 18] is shared with U.S. Robotics 22Mbps Wireless PCI Adapter #2 and with SoundMAX Integrated Digital Audio
3- Is the Texas Instruments 802.11b+ 22Mbps Wireless Adapter a USB Device
4- Is the Wired Mouse that you are using Logitech PS/2 Port Mouse

Need the following info Post Back info:

1- Define all details of Original Wireless Keyboard & Mouse Set
2- Define all details of LabTec Wireless Mouse Set
3- Define details of Cable Modem
4- Define U.S. Robotics 22Mbps Wireless PCI Adapter in PCI Slot #2
5- Define Texas Instruments 802.11b+ 22Mbps Wireless Adapter
6- Verify that PCI slot is Empty or define what is connected in Slot 1
7- Did you Uninstall & Remove Old Wireless Receiver
8- Did you Install new Wireless Receiver
9- Was old Keyboard & Mouse Wireless set USB or PS2 Input Device -
10- The C:\.....\system32\DRIVERS\i8042prt.sys Driver is a valid WIN 2000 XP PS2 Mouse Driver
11- The C:\......\ is a Class Type Mouse Driver which I think is a USB Mouse Driver
12- Turn the [Wired] Mouse Over and Post Back info That is printed on the underside
A- USB Compatible
B- PS2 Compatible
C- USB & PS2 Compatible
13- Turn the New Mouse Over and Post Back info That is printed on the underside
A- USB Compatible
B- PS2 Compatible
C- USB & PS2 Compatible
14- Turn the Old Mouse Over and Post Back info That is printed on the underside
A- USB Compatible
B- PS2 Compatible
C- USB & PS2 Compatible

I know I ask for a lot of info I am beginning to think that you have not properly uninstalled the Original Wireless Input Devices Thereby preventing a Proper Installation of the New Wireless Set The Everest Report supports this theory

Jack123
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#20
scott452

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hi

Ok Lets start over I need a new [Snapshot] of Problem
1- Did you ever get the [New Wireless] to Install [color=#FF0000] the installation cd said it had installed properly and in the control panel - mouse, it is modified ( there are a few more tabs at the end with the Labtec sign on)
2- Does [Device Manager] show any [Unknown Devices] [color=#FF0000] no (not quite sure what you mean, i am assuming other devices with the yellow warning sign although that is below)
3- Does [Device Manager] show any [Yellow Warning Signs] [color=#FF0000] no

The Everest Report shows some conflicting data
1- I do not see anything about a LabTec Device I do not see Receiver
2- [IRQ 18] is shared with U.S. Robotics 22Mbps Wireless PCI Adapter #2 and with SoundMAX Integrated Digital Audio
3- Is the Texas Instruments 802.11b+ 22Mbps Wireless Adapter a USB Device [color=#FF0000] no it's a pci card
4- Is the Wired Mouse that you are using Logitech PS/2 Port Mouse [color=#FF0000] that is my old wireless mouse but i am sure that isn't conflicting as there was never any software installed

Need the following info Post Back info:

1- Define all details of Original Wireless Keyboard & Mouse Set [color=#FF0000] logitech mouse and keyboard. hte receiver has a usb port and a purple keyboard ps/2, but i have only plugged in the usb as it has worked that way (i don't think you need to plug in the purple one)
2- Define all details of LabTec Wireless Mouse Set [color=#FF0000] http://www.labtec.co...8,contentid=710 if that's any help
3- Define details of Cable Modem [color=#FF0000] from blueyonder, its a Motorola SURFboard SB5100 USB Cable Modem. its on a wireless network so the modem is going into the router, router to two wireless cards.
4- Define U.S. Robotics 22Mbps Wireless PCI Adapter in PCI Slot #2 [color=#FF0000] what do you want me to tell you
5- Define Texas Instruments 802.11b+ 22Mbps Wireless Adapter [color=#FF0000] i pretty sure that is the same thing as above
6- Verify that PCI slot is Empty or define what is connected in Slot 1 [color=#FF0000] nothing
7- Did you Uninstall & Remove Old Wireless Receiver [color=#FF0000] never was installed, there was no software installed, removed all old drivers
8- Did you Install new Wireless Receiver [color=#FF0000] by install do you mean cd install, i did that,
9- Was old Keyboard & Mouse Wireless set USB or PS2 Input Device - [color=#FF0000] usb
10- The C:\.....\system32\DRIVERS\i8042prt.sys Driver is a valid WIN 2000 XP PS2 Mouse Driver
11- The C:\......\ is a Class Type Mouse Driver which I think is a USB Mouse Driver
12- Turn the [Wired] Mouse Over and Post Back info That is printed on the underside
A- USB Compatible
B- PS2 Compatible
C- USB & PS2 Compatible
[color=#FF0000] this is all that is printed on underside (not sure if is helpful)
IntelliMouse PS/2 Compatible
PN: X05-53748
Product:63618-OEM
13- Turn the New Mouse Over and Post Back info That is printed on the underside
A- USB Compatible
B- PS2 Compatible
C- USB & PS2 Compatible
[color=#FF0000] this is all that is printed on underside (not sure if is helpful)
PID: PN52M1
P/N: 852492 - 0000
M/N: M-RBD109
14- Turn the Old Mouse Over and Post Back info That is printed on the underside
A- USB Compatible
B- PS2 Compatible
C- USB & PS2 Compatible
[color=#FF0000] this is all that is printed on underside (not sure if is helpful)
M/N:M-RN68
P/N: 851538-0000
FCC ID: DZL201440
S/N: LZB13362392

[color=#FF0000] this is for the receiver:
P/N:C-SJ42
M/N:852404-0000
PID:PN52R1

[color=#FF0000] if this isn't the info you want about the mouses, then not sure where to find it

thanks, scott

p.s. this is completly random but when i have both mouses plugged in (old wireless usb mouse + new wireless mouse) and when i move them both nothing happens but when i move the old wireless usb mouse it moves. useful?

Edited by scott452, 08 November 2005 - 11:57 AM.

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#21
scott452

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-

Edited by scott452, 08 November 2005 - 11:22 AM.

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#22
scott452

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any luck jack123??
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#23
mr2000jp

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you where trying to fix this issue in the windows , but its not a windows issue , its a bios issue , some bios's are not freindly with this type of mouse , thats why it doesnt get to start comunicating with it when you start the computer, which is needed to be done , so after that the windows could detect it and give it a driver , see
that means that if you could manage to get the bios to detect it then its done , need to play around a bit with the bios settings , i did with mine but still no luck because the required options is not available in my bios settings , may be this will be solved in the next bios update , try to update your bios (be carefull)
there is one more thing , this might fix the problem , ill try it soon , if you used a ps2 to usb connector and pluged your mouse to the usb and activated the option in your bios setup that says , usb mouse support ,this might fix it ,simply because the usb is hot plugable , and can do a redetect any time not just at the start up , ill post the results after i test it
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#24
Pelle Chevelle

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I bought a sovitin PS2 - USB adapter and it worked just fine :-)
http://www.clasohlso...p?art=324024000
It's got power on reset & watchdog timer reset (whatever that means?)

Edited by Pelle Chevelle, 28 August 2006 - 10:11 AM.

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