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hijack was look2me, now ? system crashing [CLOSED]


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#1
rmod

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OK, my wife evidently downloaded some spy/adware. After going through all the steps I found the Look2Me adware and finally got it removed.
Now, however, the system seems to be dumping memory. After a bit of time, I begin to get the "insufficient system resources" error as well as the "application could not initialize" (or somesuch).

Here is the hijack this logfile:
Logfile of HijackThis v1.99.0
Scan saved at 10:51:57 AM, on 10/31/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
C:\Program Files\Launch Manager\LaunchAp.exe
C:\Program Files\Launch Manager\HotkeyApp.exe
C:\Program Files\Launch Manager\PanelICON.exe
C:\Program Files\Launch Manager\PanelICON.exe
C:\Program Files\Launch Manager\Wbutton.exe
C:\Program Files\Wistron\AVManager\AVManager.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\ATI Multimedia\main\ATIDtct.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\BigFix\BigFix.exe
C:\WINDOWS\system32\taskmgr.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Owner\My Documents\downloads\hijackthis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.gateway.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.gateway.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [LaunchAp] C:\Program Files\Launch Manager\LaunchAp.exe
O4 - HKLM\..\Run: [HotkeyApp] C:\Program Files\Launch Manager\HotkeyApp.exe
O4 - HKLM\..\Run: [CtrlVol] C:\Program Files\Launch Manager\CtrlVol.exe
O4 - HKLM\..\Run: [LMgrPanelICON] C:\Program Files\Launch Manager\PanelICON.exe
O4 - HKLM\..\Run: [Wbutton] "C:\Program Files\Launch Manager\Wbutton.exe"
O4 - HKLM\..\Run: [AVManager] "C:\Program Files\Wistron\AVManager\AVManager.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ATI DeviceDetect] C:\Program Files\ATI Multimedia\main\ATIDtct.EXE
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [quwr] C:\PROGRA~1\COMMON~1\quwr\quwrm.exe
O4 - Global Startup: BigFix.lnk = C:\Program Files\BigFix\BigFix.exe
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: ATI TV - {44226DFF-747E-4edc-B30C-78752E50CD0C} - C:\Program Files\ATI Multimedia\tv\EXPLBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.gateway.com
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: Machine Debug Manager - Unknown - C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe (file missing)
O23 - Service: Norton AntiVirus Auto Protect Service - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: SymWMI Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

Any help would be greatly appreciated.
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#2
Avohir

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what steps did you take to remove Look2Me?
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#3
rmod

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The standard steps as outlined in the "before you post.." section (supposedly CWShredder would handle it, but it didn't). In addition, I found a site that had a removal tool. I believe it was symantec's:
http://securityrespo...er/FxSpL2Me.exe

At least that's what I still have on my computer.
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#4
Avohir

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Please download WebRoot SpySweeper from HERE (It's a 2 week trial):
  • Click the Free Trial link under to "SpySweeper" to download the program.
  • Install it.
  • Once the program is installed, it will open.
  • It will prompt you to update to the latest definitions, click Yes.
  • Once the definitions are installed, click Sweep Now on the left side.
  • Click the Start button.
  • When it's done scanning, click the Next button.
  • Make sure everything has a check next to it, then click the Next button.
  • It will remove all of the items found.
  • Click Session Log in the upper right corner, copy everything in that window.
  • Click the Summary tab and click Finish.
  • Paste the contents of the session log you copied into your next reply, along with a fresh HijackThis log

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#5
rmod

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Sorry it took so long. System crashed again.

SpySweeper log:
********
8:26 PM: | Start of Session, Friday, November 04, 2005 |
8:26 PM: Spy Sweeper started
8:26 PM: Sweep initiated using definitions version 567
8:26 PM: Starting Memory Sweep
8:28 PM: Memory Sweep Complete, Elapsed Time: 00:01:49
8:28 PM: Starting Registry Sweep
8:28 PM: Found Adware: targetsaver
8:28 PM: HKLM\software\microsoft\windows\currentversion\uninstall\tsa\ (2 subtraces) (ID = 143607)
8:28 PM: Found Adware: targetsoft
8:28 PM: HKLM\software\microsoft\windows\currentversion\uninstall\tsl installer\ (1 subtraces) (ID = 143608)
8:28 PM: HKLM\software\microsoft\windows\currentversion\uninstall\tsl installer\ (1 subtraces) (ID = 143608)
8:28 PM: Found Adware: cws-aboutblank
8:28 PM: HKU\S-1-5-21-2056602647-2479984959-3139482048-1003\software\microsoft\internet explorer\main\ || search bar_bak (ID = 115924)
8:28 PM: HKU\S-1-5-21-2056602647-2479984959-3139482048-1003\software\tsl2\ (1 subtraces) (ID = 143616)
8:28 PM: Registry Sweep Complete, Elapsed Time:00:00:08
8:28 PM: Starting Cookie Sweep
8:28 PM: Cookie Sweep Complete, Elapsed Time: 00:00:00
8:28 PM: Starting File Sweep
8:35 PM: File Sweep Complete, Elapsed Time: 00:06:31
8:35 PM: Full Sweep has completed. Elapsed time 00:08:35
8:35 PM: Traces Found: 10
8:37 PM: Removal process initiated
8:37 PM: Quarantining All Traces: cws-aboutblank
8:37 PM: Quarantining All Traces: targetsaver
8:37 PM: Quarantining All Traces: targetsoft
8:37 PM: Removal process completed. Elapsed time 00:00:02
********
8:11 PM: | Start of Session, Friday, November 04, 2005 |
8:11 PM: Spy Sweeper started
8:11 PM: Sweep initiated using definitions version 567
8:11 PM: Starting Memory Sweep
8:13 PM: Memory Sweep Complete, Elapsed Time: 00:01:55
8:13 PM: Starting Registry Sweep
8:13 PM: Found Adware: targetsaver
8:13 PM: HKLM\software\microsoft\windows\currentversion\uninstall\tsa\ (2 subtraces) (ID = 143607)
8:13 PM: Found Adware: targetsoft
8:13 PM: HKLM\software\microsoft\windows\currentversion\uninstall\tsl installer\ (1 subtraces) (ID = 143608)
8:13 PM: HKLM\software\microsoft\windows\currentversion\uninstall\tsl installer\ (1 subtraces) (ID = 143608)
8:13 PM: Found Adware: cws-aboutblank
8:13 PM: HKU\S-1-5-21-2056602647-2479984959-3139482048-1003\software\microsoft\internet explorer\main\ || search bar_bak (ID = 115924)
8:13 PM: HKU\S-1-5-21-2056602647-2479984959-3139482048-1003\software\tsl2\ (1 subtraces) (ID = 143616)
8:13 PM: Registry Sweep Complete, Elapsed Time:00:00:08
8:13 PM: Starting Cookie Sweep
8:13 PM: Cookie Sweep Complete, Elapsed Time: 00:00:00
8:13 PM: Starting File Sweep
8:20 PM: Sweep Canceled
8:20 PM: File Sweep Complete, Elapsed Time: 00:07:10
********
8:10 PM: | Start of Session, Friday, November 04, 2005 |
8:10 PM: Spy Sweeper started
8:10 PM: Your spyware definitions have been updated.
8:11 PM: | End of Session, Friday, November 04, 2005 |

and
Logfile of HijackThis v1.99.1
Scan saved at 8:43:10 PM, on 11/4/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\Launch Manager\LaunchAp.exe
C:\Program Files\Launch Manager\HotkeyApp.exe
C:\Program Files\Launch Manager\PanelICON.exe
C:\Program Files\Launch Manager\PanelICON.exe
C:\Program Files\Launch Manager\Wbutton.exe
C:\Program Files\Wistron\AVManager\AVManager.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\ATI Multimedia\main\ATIDtct.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\BigFix\BigFix.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\notepad.exe
C:\DOCUMENTS AND SETTINGS\OWNER\DESKTOP\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.gateway.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.gateway.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [LaunchAp] C:\Program Files\Launch Manager\LaunchAp.exe
O4 - HKLM\..\Run: [HotkeyApp] C:\Program Files\Launch Manager\HotkeyApp.exe
O4 - HKLM\..\Run: [CtrlVol] C:\Program Files\Launch Manager\CtrlVol.exe
O4 - HKLM\..\Run: [LMgrPanelICON] C:\Program Files\Launch Manager\PanelICON.exe
O4 - HKLM\..\Run: [Wbutton] "C:\Program Files\Launch Manager\Wbutton.exe"
O4 - HKLM\..\Run: [AVManager] "C:\Program Files\Wistron\AVManager\AVManager.exe"
O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /startintray
O4 - HKCU\..\Run: [ATI DeviceDetect] C:\Program Files\ATI Multimedia\main\ATIDtct.EXE
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: BigFix.lnk = C:\Program Files\BigFix\BigFix.exe
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: ATI TV - {44226DFF-747E-4edc-B30C-78752E50CD0C} - C:\Program Files\ATI Multimedia\tv\EXPLBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: Machine Debug Manager (MDM) - Unknown owner - C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe (file missing)
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Webroot Spy Sweeper Engine (svcWRSSSDK) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
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#6
Avohir

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are you still experiencing crashes?
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#7
rmod

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Yes. It seems more frequently. As I mentioned before, not when I run a knoppix live cd.
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#8
Avohir

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what I'd like you to do is perform a system file check

go to start > run > type cmd and hit enter

in the black box that appears, type sfc /scannow and hit enter

this will spawn a window. Let it scan, and provide the windows CD if it asks.

once it has finished, reboot and see if the problem persists
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#9
Avohir

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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