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DHCP not working


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#1
kennyblair1956

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I ran a spyware scan from Trend Micro and have not had access to the internet since then. I am running Windows XP, SP2.

I have a wireless router connected to my computer and two other computers attached to my network. Both of the wireless computers have internet capability. I originally had a Microsoft wireless router, but since I was already having trouble with a couple of the hard wired ports, I bought a dlink wireless router (DI-524).

When I try to access the setup program for my new router (192.168.0.1), I get "page cannot be displayed". I am able to get to the setup program from my wireless computer.

The only way that I can get access to my network, is to hardcode the IP, DHCP, etc addresses. Even then, I still can't access the internet or the setup program. I have tried the winsockfix and sp2connectivity fix.

The status on my lan connection is "limited or no connectivity".

Any ideas

Here is the log from the spyware scan mentioned above:

Started Scanning
Internet Cookies
Found 'tribalfusion.com' in 'Internet Explorer Cache'
Found 'server.iad.liveperson.net' in 'Internet Explorer Cache'
Found 'bannerspace.com' in 'Internet Explorer Cache'
Found '2o7.net' in 'Internet Explorer Cache'
Found 'insightexpressai.com' in 'Internet Explorer Cache'
Found 'go.com' in 'Internet Explorer Cache'
Found 'a.websponsors.com' in 'Internet Explorer Cache'
Found 'adknowledge.com' in 'Internet Explorer Cache'
Found 'ad.yieldmanager.com' in 'Internet Explorer Cache'
Programs in Memory
Windows Registry
Found '' in 'Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Ranges\Range1'
Internet URL Shortcuts
Files and Directories
Found 'LSP.DLL' in 'C:\WINDOWS\system32'
Finished Scanning
Started Backup
Finished Backup
Started Cleaning
Checking for 'C:\WINDOWS\system32\LSP.DLL' in shortcut areas.
Checking for 'C:\WINDOWS\system32\LSP.DLL' in startup areas.
[SCANMODS] WARNING: Deletion of the file 'C:\WINDOWS\system32\LSP.DLL' requires a reboot.
Cleaning 'C:\WINDOWS\system32\LSP.DLL'
[SCANMODS] WARNING: Deletion of the file 'C:\WINDOWS\system32\LSP.DLL' requires a reboot.
Finished Cleaning
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#2
Retired Tech

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That's the complete address for Actiontec

http://192.168.0.1/c.....tml/atec.html

Which should display provided the router is connected to the PC, if you have the actiontec software CD, re-install from that
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#3
kennyblair1956

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My computer can't see the router. Even when I hard code my IP address and the DHCP address, I can't get to 192.168.0.1, which is supposed to bring up the router set up program.

My cable modem is a Motorola, and the router is D-Link. I don't believe that I am using any Adaptec devices.
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#4
kennyblair1956

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Sorry, I meant ACTIONTEC....
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#5
kd1966

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were you ever able to use the router? If so, try to reset the router; there is a reset button on the back - hold for ~10 seconds and release

log into the router using the defaults for your router and run the setup wizard
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#6
kennyblair1956

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I have never been able to access the new router (resetting the router was the first thing I tried). Before I bought the new router, I was having the same problem with the Microsoft router (MN-510). Again, this problem started when I ran Trend Micro's spyware software. After the removal of the spyware, I had to reboot. Once I rebooted, access to the router, DHCP, Internet connection, etc was gone.

I was trying the spyware online to see if I wanted to switch from Norton's Systemworks. I had already tried the Virus software, which seems to find more than Norton's Antivirus. Of course, I can't use their restore feature without being connected to the internet.
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#7
MikeFromNY

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Kenny, I was experimenting with the Network Places window in WinXP and found something that may be of help to you.

First I'd like you to go ahead and open "My Network Places" (You can acess this by going to My Computer and clicking on it in the "other places" tab on the sidebar if you don't have a shortcut anywhere else) and look at the left sidebar, top tab. At the bottom of the list, it should say "Show icons for networked UPnP devices." Go ahead and click that. A box pops up asking you if you would like to open the required firewall ports, go ahead and click yes. It will go ahead and configure a few things and you'll see a progress window. Once that's done, if the router is connected to your computer correctly, you SHOULD be able to see the router's icon in your network places like this-

Posted Image

Go ahead and double click it and you should have a password prompt- If you've reset your router, the default username and password will either be admin for the username and admin for the password, or just admin for the username and a blank password. If it works, let me know, if it doesn't, we'll keep going with figuring it out...

Edited by MikeFromNY, 01 November 2005 - 12:44 PM.

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#8
kennyblair1956

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The install process died as soon as it needed access to the internet.
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#9
Retired Tech

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Run through these to check files are all there

Click start, all programmes, accessories, system tools to run disc clean up, click more options then clean up restore points, click confirm, click OK. Then from system tools, run disc defragmenter.

Click start then run, type prefetch then press enter, click edit then select all, right click any file then click delete, confirm delete, then reboot

When it has loaded to the desktop, click start then run, type sfc /scannow then press enter, you need the XP CD and get a blue progress bar, when the bar goes, reboot.

You can check for any improvement now, and then after each step until you have run through them all, if necessary


When it has loaded to the desktop, click start then run, type chkdsk /f /r then press enter, type Y to confirm for next boot, press enter then reboot.

This will take an hour, it will appear to load normally then either the monitor will show progress or the screen will go blank, do not disturb this.

When it gets to the desktop, the system files and the hard drive will be as they should

If no change, the next thing to do would be a repair install, this will leave data and settings intact

XP Repair

If you are unable to run XP Repair

Alternate XP Repair

Use the last one, Windows Installation CD to repair the current installation, which uses a slightly different method

Beyond this, it could be a hardware fault

The next steps are optional

Get Tune Up 2006 Trial

Run disc clean up then registry clean up then click optimize to run reg defrag, which needs a reboot

After the reboot, click optimize then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot

After the reboot, click optimize then system optimizer to run system advisor

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#10
kennyblair1956

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Thanks, I will give this a try tonight.
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