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Can't use desktop icons/start menu.....

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Hi Everyone,

My PC will start seemingly well until it gets to the 'desktop' screen when I can't click on any of the icons or the start menu. In the bottom right hand corner of the screen there is a message saying:

"! Your computer is infected. Windows has detected spyware infection. It is recommended to use special antispyware tools to prevent data loss. Windows wil now download and install the most up-to-date antispyware for you. Click here to protect your computer from spyware."

I can use Ctrl + Alt + Del to get to the "Windows Task Manager" with the Applications/Processes/ Performance/Networking/Users tabs.

Under the "Processes" tab the ones that I suspect are dodgey are;


If you would like me to list all of these processes and/or what is next to them please let me know.

I have also accessed the start-up programs by typing msconfig in the "run" bit and found:


I am running Windows XP professional. I can use safe mode, but the problem is still the same. I have a heap of spyware software on that PC (adaware/ewido/cwshredder/spybot and also AVG) but can't access any of it at the moment....That's about everything that I think might be relevant.

Thanks in advance for your help and patience.
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Welcome to GeeksToGo :tazz:

try the following:

open task manager, go to "new task" and type "cmd"

this will open a black box.

in that box type the following commands, hitting enter after each

cd C:\Program Files\Grisoft
start avgcc

that should launch the AVG control center. Update your definitions, and go to the test center through the menus. Run a full system scan. It should prompt you to restart your computer. Do so and see if you have access to your desktop

Edited by Avohir, 06 November 2005 - 08:58 PM.

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