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Windows XP won't shutdown


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#1
Prog_Frog

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Hi,

My PC won't shut down. I get a message saying that Windows is working with a file. However, there are no programs open (and nothing shows on the CTR-ALT-DEL task list) and even pressing the off button on the CPU itself produces the same response.

The PC is a Dell Optiplex GX 240 with Windows XP Professional. I don't expect this is a malware problem but my antivirus program is Symantec Antivirus Client Corporate Edition.

This is the first time this has happened. Earlier today I installed a printer (HP Deskjet 6540), which went fine, but I thought I'd mention that in case it could be related.

Thanks in advance for any help!
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#2
MikeFromNY

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Allright, this should be a pretty simple fix as far as getting it to shut down.

Bring up the command prompt - [Start > Run > type "cmd" (without quotes) > Enter]

In the command prompt type "shutdown -s -f -t 00" (Again without quotes)

The -s tells the computer to shut down, the -f forces all running applications to close, and the -t 00 tells it to shut down now, instead of waiting 30 seconds with a dialog box.

This should get it to shut down fine. If it keeps doing it though, we'll take a look at msconfig and see what's booting with the machine aswell and see if it could possibly be the thing that's running.

Edited by MikeFromNY, 01 November 2005 - 12:53 PM.

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#3
Prog_Frog

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Hi, thanks for the quick reply.

When I did this, the desktop icons and the taskbar disappeared, but the background and arrow icon remained, with the CPU idle and nothing else happened.

So, it occurred to me to try something rash. I unplugged the PC, waited a few moments, and then started up. Shutdown then occurred normally.

So, hopefully it was a one-time thing and won't reoccur. I'll post back if it does.

Thank you again,
Doug
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#4
Tyger

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You might want to see if any updates are trying to install. Some don't install together and the machine won't shut down. If so, disable autoupdate and do them manually a few at a time.
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#5
Prog_Frog

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Actually, I think this might've been the problem. There were 9 Windows updates. I think they're now all installed so hopefully I'll be OK. Thanks!
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