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Modem problems


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#1
amunra

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I just installed a new Arckteck modem in one of my win xp pro computers and the os does not recognize the modem. I have tried to install the drivers and still nothing. Changed slots and still nothing. Any Ideas?
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#2
austin_o

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Hi. I would go to the manufacturer's web page, http://www.archtek.com/contact.html. Check their faq, make sure you have the correct driver. They also have a contact link for tech support.
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#3
Jack123

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Topic Modem Installation
Date 3rd Nov-2005

Just a few questions -

Is this a [New Modem] or one that you recycled from WIN 98 - Do you have installation CD – Did you Install thru [Control Panel] > [Add or Remove Hardware] – Are you installing proper Driver for Win XP – What Model Number & Type of Archtek Modem are you trying to Install – What Service Pack is Installed with XP system – Do you have proper COM Port enabled – Does motherboard have an [Onboard Modem] – Is this PC with XP OS an Upgrade from Win 98 – Does [Device Manager] show any [Unknown Devices] or have any Devices that have [Yellow Warning Signs] associated with it -

Expanded the Link from Austin O

Link for Archtek Modem Drivers
http://www.archtek.com/drivers.html

Jack123
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#4
amunra

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It is a new modem, I have the install cd that came with the modem, I cant use the add/ remove hardware wizard because windows does not recognize it,the modem is a Arckteck Smartlink 56 prc, I am running windows xp pro w/ sp1, I tried to install a different modem(which was recognized), no the motherboard does not have an onboard modem, this was a clean install of win xp, and device manager does not show any problems.
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#5
austin_o

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Can you try putting THAT modem in another computer and see if it works? Maybe the modem is bad.
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#6
Jack123

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Topic Modem Installation - (2)
Date 3rd Nov-2005

Lets view [All the Devices] that are in [Device Manager] – See if this helps locating the Problem –

Here is a Routine/Process that will permit [Device Manager] to show [Non Present Devices] – Perhaps – somewhere/somehow – A Modem Installation was accomplished incorrectly – and [Device Manager] has already detected this Modem – but failed in the Installation Process – And has kept PnP from Detecting the Modem - because It is not [New Hardware] -

Here is a [Preparation Process] for [DEVICE MANAGER] to View [Non Present Devices] – This is a 2 Step process that needs to be done only once –

Step – 1 Set [Folder Options] to [Show Hidden Files & Folders]
Step – 2 Set [Device Manager] to [Show Non Present Devices]
______________________________________________________________

Step – 1 Open [Control Panel] and set [Folder Options] to show [Hidden Files & Folders] – (1 time process)

(1) – Click [Start] Button
(2) – Scroll up to [SETTINGS] > Click on [CONTROL PANEL]
(3) – Open [Folder Options]
(4) – Click on [VIEW] Tab
(5) – Scroll down to [Hidden Files & Folders]
(6) – Click the [SHOW HIDDEN FILES & FOLDER] Option
(7) – Deselect OPTION – [Hide Protected OS Files – Recommended]
(8) – Click [OK]
(9) – Close [Control Panel]
_________________________________________________________________

Step – 2 Prep [DEVICE MANAGER] to view [Non Present Devices] –( 1 time process)

(1) – Right Click [MY COMPUTER] > Click [PROPERTIES] on Drop Down Menu –
(2) – Click [ADVANCED] Tab – (on System Properties)
(3) – Click [ENVIRONMENT VARIABLES] Tab -
(4) – Under [SYSTEM VARIABLES] Section – Click [NEW] Tab –
(5) – In [NAME] Section – Type – devmgr_show_nonpresent_devices
(6) – In [VALUE] Section – Type the number 1
(7) – Close out by Clicking [OK] Tabs – 3 Times – (3 levels/panels to close)
(8) – Click on [START] Button > Then click on [RUN] –
(9) – Type – devmgmt.msc – and then Click [OK] – This will open [DEVICE MANAGER]
(10)– Click [VIEW] on Menu > Click [Show Hidden Devices] on Pop Down Menu –
(11) – View [Hidden Devices] – Indicated by Faded Gray Print – (Close when completed) –
(12) – Restart Computer – (To ensure a good [Initial] beginning -
_________________________________________________________________

Now Open [Device Manager] in Normal manner & Set [VIEW] options to [SHOW HIDDEN DEVICES]

Standard Process to Open [DEVICE MANAGER] with [Show Hidden Devices] Option set -

(1) – Right Click [MY COMPUTER]
(2) – Browse down [Menu] to [Properties] > Double Click to Open Properties Page
(3) – Click on [HARDWARE] Tab
(4) – Click on [Device Manager] Tab
(5) – Click on [View} on Menu Bar
(6) – **Click on [Show Hidden Files]**
(7) – Expand Folders as reqyired
(8) – You need to double left click or right click each line to reveal additional info
(9) – [Non Present Devices] will be denoted by –(Light/faded gray print)

** Step 6 will have to be set to [Show Hidden Files] on each opening of [Device Manager] **
___________________________________________________________________

[Device Manager] will now show you the Device History of your PC – Look for Modem and/or Unknown Devices that are shown [With a faded/light Gray Print – This is the way [Non Present Devices] are shown/represented –

PnP will only Find {New Hardware] – not Hardware already [FOUND] –

Now you can Double Click on these [Non Present Modem/Unknown Devices] & Uninstall – Then try PnP again to see if Modem is now detected & an Installation Process is performed –

Do not concern yourself about the Non PnP [Non Present Devices] – They may be Files & Items not in use yet and will be required at some later time –

These [Non Present Devices] – are just what the name indicates – Non Present – This is what prevents PnP to reinstall your Printer and/or Other Devices – Every time you – TURN – the Device [ON] – It is like a [Place Holder/Marker] –

The only problem is – It cannot properly Discern Between – [Properly Installed] & [Failed Installed] – Devices that are [Not Present] – And having a [Retarded] – [Device Manager] – does not help –

Jack123

Edited by Jack123, 04 November 2005 - 10:26 AM.

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#7
amunra

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Can you try putting THAT modem in another computer and see if it works? Maybe the modem is bad.

I have tried 8 of the same modems in 3 different computers. I bought 20 of them and have 50 computers to try them in. Thats a good idea but I already got to it. Thanks
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#8
amunra

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I followed the directions and found about 15 "simple pci communication devices", so I deleted all of them inorder to find the correct one that went to the modem. I restarted the computer and now when I go back to the hidden devices there are no Unknown Devices which there was before.
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#9
amunra

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I emailed a few people that bought some of the same modems and they had the same problem that I am having. They had to send them back for a refund. Is that what I should do?
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#10
macten

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Sometimes if the driver from the previous modem is still on the hardrive, it will prevent the new modem from installing. I found this out several years ago when I didn't uninstall the old modem in device manager before physically removing the old modem. I ended up formatting the hardrive and re-installing everything. Then the new modem installed correctly.
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#11
Jack123

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Topic Modem Installation - (3)
Date 7th Nov-2005

Well that puts a [New Perspective] on the Issue - Thought you were inquiring abou a single Modem problem on a (A) computer???? Would be helpful if all the facts were presented

Did you get any of these modems to install correctly –

If Not – Just be aware – of – The [Shop & Compare] Method of Troubleshooting –

It may appear to be [Quick & Cheap} – but – You could – [Very Quickly] – end up with:

1- A Bad Computer that destroys all 20 modems
2- A bad Modem that destroys all 50 computers
3- A combination of bad modem & bad computer that - - - - -(Fill in the blanks)

Especially if the [Origin] of the Devices is questionable -

Jack123
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