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#1
cattch08

cattch08

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HELP im told i will have to renew my computer. when i log in everything goes ok until i get to the desk top then when i click an icon nothing happens. when i move the cursor down to the toolbar to click another programme the cursor changes to an egg timer and freezes so i cant go any further. the only thing i can do is ctrl alt del this opens task manager box.its the same in safe mode and i tried restore but there are no restore points.when my daughter logs in spysherif runs and we cant do anything it just freezes we never had spysherif before this happened.the daughter exam work is on the computer so i dont want to format any ideas anyone .thanks cattch08
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#2
Retired Tech

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You can use these to repair XP

XP Repair Install

Or here if you are unable to run XP Repair Install

Alternative XP Repair Install Method

Use Windows Installation CD to repair the current installation, from the list, which uses a slightly different method

Windows XP repair feature won't delete your data, installed programs, personal information, or settings. It just repairs the operating system

Because you have possible malware, which the repair may not deal with, if you have XP with at least SP1, you can skip to the malware removal guide before updating

After running XP Repair you will need to install all Windows Updates

Microsoft Update


When you have completed the repair

Please go here: Malware Removal Guide

Run all the programmes as advised then post a current Hijack This Log in a new topic in the Malware Forum

If you are unable to run any of the programmes, please ask for advice in the Malware Forum
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