Laptop freezes when I press print
Posted 03 November 2005 - 10:11 PM
Posted 04 November 2005 - 01:03 PM
I am assuming your printer is connected to a USB port on your laptop, right?
If so, do you have any other USB devices or hubs connected to the laptop?
Posted 04 November 2005 - 01:43 PM
Posted 04 November 2005 - 04:07 PM
Other things you can check/try are :
1. Go into device manager (Run->devmgmt.msc), expand the USB Controller branch & double click on USB Root hub to open it's properties. Next click on the Power management tab & uncheck the box marked 'Allow the computer to turn off this device to save power'. Click OK.
2. Click on Run & type msconfig <OK>. Go to the startup tab & let me know what programs you have listed in there. (I just need the entries in the left hand column, not the entire path name).
3. Do you know which chipset you have & whether the USB controller is version 2.0 or 1.1? Also, do you have any XP Service packs installed?
Posted 04 November 2005 - 11:26 PM
(unchecked boxes listed under this)
Adobe Reader Speed Launch
As for the chipset, I don't know where to find that. I did a search in System Information and it came up Mobile Intel® 915GM/GMS, 910GML Express Chipset Family. Is that it? My USB controller is 2.0 and I have a Service Pack 2.
Posted 04 November 2005 - 11:27 PM
Edited by kawaiiakachan, 04 November 2005 - 11:29 PM.
Posted 06 November 2005 - 12:12 PM
What I suggest you do next, is go back into msconfig & disable every single entry in the list. Reboot, then try & print again. If printing works this time, you will need to re-enable the items in the startup list one at a time in order to identify which one is causing the problem (remember to reboot each time). If disabling all the startup items has no effect at all, then obviously just re-enable all of them.
I've given a brief description of what each of your startup entries are for, so that you know what you're disabling/re-enabling :
NvCpl - **See notes below
Apoint - touchpad driver
reminder - could be related to any number of things
PartSeal - Sony's backup/restore utility
TVTLInstTool - Sonys TV tuner library installer
SPMgr - Sony vaio power management
Switcher - sony wireless lan switcher
ISBMgr - sony utility
VAIOUpdt - sony utility
RTHDCPL - realtek audio
ALCMTR - realtek audio
igfxtray - intel video
hkcmd - hot key utility
ICO - sony utility
AvRmtCtr - sony utility
ccApp - Symantec (Nortons)
DeadAIM - AOL instant msgr
SNDMon - Symantec (Nortons)
jusched - Java
aim - AOL Instant msgr
** If the file loading here is NVCPL.DLL then its part of Nvidia's display driver - check to make sure you have an Nvidia graphics card in this case. If however the file being loaded is NVCPL.EXE then it's malware & needs removing completely.
Let me know which it is by checking the path & file name in the right hand coloumn in msconfig.
Posted 07 November 2005 - 12:07 AM
The NvCpl had a path:
rundll32.exe C:\Windows\System32\NvCpl.dll, NvStartup
However, I am trying to save a document for my class to print out now. It gives me an error that the program is not responding. What can I do now?
Posted 07 November 2005 - 03:54 PM
Also, does the error message give any other info at all? i.e a blue screen error often lists the program or module thats caused the error, the type of error (e.g fatal exception etc) & a memory address
Posted 07 November 2005 - 04:32 PM
"The printer has not yet reponded, but Microsoft Office program may be able to proceed without printer information. Do you want to continue to wait for the printer?" Yes or No. Click Yes freezes my whole laptop and clicking no does not allow me to open my document anymore.
After ending the the program, I get an error message saying "You chose to end the nonresponsive program, Microsoft Word. Under it, it states "the program is not responding."
Another problem I have is that I cannot send any error message. There's 3 items on the checklist: "preparing error report, connecting to server, and checking the status of the problem". It always stays on "preparing error report."
Posted 07 November 2005 - 04:57 PM
Which OS are you using by the way?
Posted 07 November 2005 - 06:36 PM
* I really appreciate all the help.
Posted 07 November 2005 - 06:39 PM
Let me know when you have figured it out!
Posted 07 November 2005 - 09:03 PM
Posted 08 November 2005 - 05:31 PM
Good luck & keep me posted
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