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Laptop freezes when I press print


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#16
kawaiiakachan

kawaiiakachan

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Hello. It is me again. My laptop is acting up again when I copied a document to word and tried to change the margin on the page. I went to misconfig and disabled all the startup items and it works again. What else can I do, since I cannot find which one is causing the problem when I re-enable one at a time. Do I have to re-enable anything or can I just leave the startup list disabled? If I have to re-enable any of them, could you tell me which one. Thanks.
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#17
Samm

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Hi

The only way to really troubleshoot this is to re-enable one at a time, as I said before. However, what I didn't make clear was that when you re-enable one item (after disabling everything), you really run to run the system for a few days (assuming you use it everyday, longer if you don't) before re-enabling the next item. Make sure especially, that in that time, you do plenty of the things which are currently causing the system to crash - i.e Word & printing etc).

In regards to which items can be left disabled & which cannot, rather depends on what you use the laptop for i.e whether you experience any loss of functionality as a result. This is why I gave a brief description of what each entry was for in a previous post.

The most important one to re-enable, is the anti-virus. This means that the first thing to re-enable are the entries ccApp AND SNDMon first. Re-enable both of these at the same time, reboot, then run the laptop as usual for a few days. If you still have problems in that time, then you've probably just found the cause. Otherwise, after a few days of no problems, leave the Symantec stuff enabled & re-enable another item.

Next off, I would try re-enabling the backup/restore utility (partseal), just in case.
After that, re-enable the power management utility - SPMgr


A lot of the items in the startup list pertain to Sony Vaio utilities. You may experience some loss of functionality as a result of one or more of these being disabled (e.g the power management utility may be affected etc). If you do, and it's a function that you actually need, then re-enable the relevant startup item next. Otherwise, just carry on enabling one every few days.

Things which you don't need re-enabling are :

Apoint - touchpad driver IF you use an external mouse instead of touchpad
The 2 realtek audio items - RTHDCPL & ALCMTR. You should still have sound card function without these.
igfxtray -intel system tray utility
hkcmd - hotkey utility (unless of course u find this really useful)
The 2 AOL Instant messenger items - Deadaim & AIM. (This can be started manually if you use it at all)
AvRmtCtr - Only needed if you have a remote control for the laptop
ISBMgr - part of sonys multimedia utility
ICO - Sony mouse utility (mouse will work without this)
NVCpl
reminder
TVTInstTool (disable if not using TV tuner function)
Switcher (disable if not using wireless lan/internet)
jusched - probably not needed
VAIOUpdt

So if you re-enable any of these, do them last of all and one at a time.

Let me know how you get on
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#18
kawaiiakachan

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I think I found out my problem. Could it be AIM? Because everytime I'm on AIM and attempt to print or adjust a file, my computer freezes. So, I disabled it again and refuse to open AIM unless I need to. What do I do now if that is problem?
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#19
Samm

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Yes, it could certainly be AOL Instant Messenger thats causing the problem.
Your options in that case, are:
Either just carry on doing what you are doing now- i.e keeping AIM disabled & starting it manually if and when you need to use it.
OR
Uninstall AIM completely & don't use it at all
OR
(as a long shot) see if there's a newer version of AIM available which MAY fix the problems you are experiencing.
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