[carophil]

Yesterday I downloaded an email by mistake and thinking it was a joke from my daughter I tried to execute the zip file. Since then I have been unable to lauch iexplorer or other programs. I have seen the following message: ---

The instruction at "0x77f5b698" referenced memory at "0x00000000". The memory could not be "written".

I have been able to get on the internet by using - start/computer security - path.

Have tried to run scans and download scans to run but they too will not lauch.

Will appreciate anyone's help.

David

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Hi carophil!

Do you have your xp cd handy? If you do, go to START-->RUN and type sfc /scannow, noting the space between sfc and /scannow. You may be prompted to insert your xp cd. Once the blue bar goes away, reboot your computer and see how things are going.

What this does is check each of your operating system files and checking to make sure they are in an unaltered default state and replacing any files that are not. SFC stands for System File Checker.

If this doesn't work, then I suggest you do a REPAIR INSTALLATION of windows using the link in my signature as a guide. Don't worry, after doing this all your programs will still work and you won't lose any settings or files. All this will do is replace your operating system's files (C:\WINDOWS).

Post back how things are going after doing this.

Fenor

[Fenor]

Hi carophil!

Do you have your xp cd handy? If you do, go to START-->RUN and type sfc /scannow, noting the space between sfc and /scannow. You may be prompted to insert your xp cd. Once the blue bar goes away, reboot your computer and see how things are going.

What this does is check each of your operating system files and checking to make sure they are in an unaltered default state and replacing any files that are not. SFC stands for System File Checker.

If this doesn't work, then I suggest you do a REPAIR INSTALLATION of windows using the link in my signature as a guide. Don't worry, after doing this all your programs will still work and you won't lose any settings or files. All this will do is replace your operating system's files (C:\WINDOWS).

Post back how things are going after doing this.

Fenor

[carophil]

Hi Fenor,

I do not have XP disk as system was upgraded by a friend. Can I still do the repair installation process?

David

[Fenor]

Nope, you need to get the disk to do either of the methods I mentioned above. I suggest you get one from family/friend. Never a good idea to install any version of windows and not have the cd key in your possession.

Fenor

[Fenor]

One thing you can try is heading over to the Malware Forum and go through the self-help tips in the START HERE. This will help you clean up 70% of problems on your own. If you are still having problems afterwards then post a HJT log in THAT forum.

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help solve your current problem.

Fenor

Edited by Fenor, 04 November 2005 - 07:58 AM.

[carophil]

Hi Fenor,

Thanks for reponses. Two questions. If I buy my own Windows XP will I be able to install without further problems and will I be able to view files I already have on harddisk.

Believe answers will be yes to both but just want to be sure before investing.

David

[Fenor]

Yes, as I said doing a REPAIR INSTALLATION won't cause any of your programs to not work anymore, and you won't lose any settings or files. But make sure you get the correct version of windows xp. AKA Home or Pro and also make sure that you get a disk with SP1 on it if that's what is on your system right now. Otherwise get one with SP2 already integrated into it if you have SP2 installed on your machine.

I would still run through the self-help tips I suggested you do in my previous post. But it would ALSO be a good idea to get a legit clean version of windows that is your OWN. Borrowing from a friend either means you illegally used the same key twice or your friend installed a completely illegal version of windows on your computer using an illegal cd and an illegal product key.

Fenor

Edited by Fenor, 04 November 2005 - 08:01 AM.