She was working quite happily and chatting on msn. Then the computer froze up so she pressed Contrl Alt Delete and it then came up with a black screen stating that start up was interupted sorry for any convience and it gave her choices of starting in normal, safe, and where settings were last working. Shel clicked on entre which wld of given the choice of normal start up, it started as if it was going to start it came up with the XP black screen with the coloured bar that runs bk and forth under XP. But then it went bk to the same screen.
We tried all the other options on that page, but every option including safe mode came back to that page. When i clicked on safe mode it started to run through with a list of drivers etc but wld not go into safe mode. So i turned pc off by holding turn off button and when i restarted the computer i pressed F8 until the full list of options came up and i tried them all but still it came back to that screen.
I am using my computer to post this. We r using wireless connection for the 2 upstairs computers, mine and the other computer are running fine so it cant be anything to do with that.
Please any help would be truly grateful as she uses her computer so much for her course work which is also stored on her hard drive, so its quite imortant we retrieve this information as well.
Once again for your kind help in taking trouble to read this