[a58132670]

Hello, my name is Alexis and I have been successfully using Windows XP Pro for a while now. Today, the dandiest thing happened: After a system crash (which happens relatively often since I work in 3D) I rebooted my pc, but when Windows was loading, explorer (the system program, not Internet Explorer) crashed. In fact the computer can’t get passed that. I opened the task manager and closed the explorer process. This allowed me to use the computer freely (but I have to use the task manager as an operating system and that is very very bothersome). All my software runs well, and there are no hiccups... So, I decided to reload the explorer program. Bad idea, it crashes. I end the process and I can use my computer again.

What I have done to solve this problem is this: at trend.com I checked for viruses and ad-ware, found some and cleaned them. I scanned my registry and cleaned it up using Registry Mechanic. I scanned the disk several times, and I booted from the windows disk to repair the installation. Unfortunately, I have run out of ideas and this problem persists.

I really really don’t want to reinstall Windows, it takes a while and its a real pain.

Please help...

Thank you.
Alexis

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Click start then run, type sfc /scannow then press enter, you need the XP CD and get a blue progress bar, after the bar goes, reboot.

Click start then run, type chkdsk /f /r then press enter, type Y to confirm for next boot, press enter then reboot.

This will take an hour, it will appear to load normally then either the monitor will show progress or the screen will go blank, do not disturb this.

When it gets to the desktop, the system files and the hard drive will be as they should

You could try system restore to get to a point before the crash, though this would likely re-instate the viruses you removed, so run those scans again

Panda Scan

House Call

Trend Micro Spyware Scan

Kaspersky Online Scan

To check the PC is absolutely clear of malware

Please go here:

Malware Removal Guide

Run all the programmes as advised then post a current Hijack This Log in a new topic in the Malware Forum

If you are unable to run any of the programmes, ask for advice in the Malware Forum

Download Everest Home Edition

Run it, click + next to Operating System then processes to see what is using what before you start 3D then after you start 3D

You could consider ending processes you do not need for 3D

[Retired Tech]

Click start then run, type sfc /scannow then press enter, you need the XP CD and get a blue progress bar, after the bar goes, reboot.

Click start then run, type chkdsk /f /r then press enter, type Y to confirm for next boot, press enter then reboot.

This will take an hour, it will appear to load normally then either the monitor will show progress or the screen will go blank, do not disturb this.

When it gets to the desktop, the system files and the hard drive will be as they should

You could try system restore to get to a point before the crash, though this would likely re-instate the viruses you removed, so run those scans again

Panda Scan

House Call

Trend Micro Spyware Scan

Kaspersky Online Scan

To check the PC is absolutely clear of malware

Please go here:

Malware Removal Guide

Run all the programmes as advised then post a current Hijack This Log in a new topic in the Malware Forum

If you are unable to run any of the programmes, ask for advice in the Malware Forum

Download Everest Home Edition

Run it, click + next to Operating System then processes to see what is using what before you start 3D then after you start 3D

You could consider ending processes you do not need for 3D

[a58132670]

I have done the chkdsk /f /r but i had not tried the scannow. Ill try it now and let you know what happened. I will follow your instructions (including de chkdsk). Thank you.
Alexis

[a58132670]

Grrr. this didnt work. I did what you told me to do, but still, explorer crashes. How do I use the system restore without using the explorer? I cant open the control pannel because if i do, the explorer automatically opens and crashes.

Thanks again.
Alexis

[Retired Tech]

1. Restart your computer, keep tapping F8 during the initial start-up until you get options

Select Safe Mode with a Command Prompt.

2. Log on to your computer with an administrator account or with an account that has administrator credentials.

3. Type the following command at a command prompt, and then press ENTER:

%systemroot%\system32\restore\rstrui.exe

4. Follow the instructions that appear on the screen to restore your computer to an earlier state.

For additional information about the Safe mode with a command prompt, click the following article number to view the article in the Microsoft Knowledge Base:

A description of the Safe mode boot options in Windows XP

http://support.micro....com/kb/315222/