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Problems with Norton LiveUpdate


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#1
prettyvacant

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Hey all, hope this is the right forum. I tried looking for one specifically for this problem, and this was the closest I found. I haven't been able to update my virus definitions for the past couple weeks. When I run LiveUpdate it says "LU1821: This update failed because it tried to overwrite a file that was in use. Close all your Symantec applications and run LiveUpdate again." I'm not sure which Symantec applications are running or how to close them. I would appreicate any help you guys could offer. I get prompted by LiveUpdate daily and I can never insall the updates, plus my virus definitions are out of date.

Thanks,
Kevin

P.s. If this is the wrong forum, feel free to move it to the right spot. :tazz:
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#2
Hardhead

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You are in the wrong forum and a mod will move this post.

Documetation will be found here and the solution will be found here.

I also advise after you finish doing the recommended steps you should also get the latest LiveUpdate program that can be found here. You will have 2 options to install LiveUpdate. Either one is very simple and it will also remove the old LiveUpdate for you.
This will install the latest LiveUpdate version. :tazz:
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#3
Caine

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[edit: beat me to it]

Edited by Caine, 06 November 2005 - 12:47 AM.

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#4
Chachazz

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Thank you Hardhead - nice work;
moving to "applications" forum.
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#5
prettyvacant

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Thanks for moving this to the appropriate forum. I clicked on the link Hardhead gave me, but it kind of leads me in circles. It tells me to follow the instructions on the error message from LiveUpdate which is This update failed because it tried to overwrite a file that was in use. Close all of your Symantec applications and run LiveUpdate again. However, by clicking on that link it leads me back to the same link Hardhead gave me. I did manage to d/l the new version of LiveUpdate last night but when I try to get the new virus definitions I get the same error message as on the old LiveUpdate. If anyone can help me out with this and actually write the steps necessary to fix this I'd really appreciate it.

Thanks.
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#6
Caine

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You could try what I did and just go for a complete uninstall and start over with a nice clean reinstall from your CD. There's something called SymNRT that can remove all the last awkward traces of NAV if the windows Add/Remove Programs doesn't work.

Removing your Norton program using SymNRT

[edit: that all depends on which version of NAV you're running of course. If you had NAV 2003 or earlier installed on your machine before at any stage you'll need to follow the guide to remove the last traces from that version first.]

Edited by Caine, 07 November 2005 - 09:14 AM.

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