Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

windows not recognising hardware intermittently


  • Please log in to reply

#1
hippichic100

hippichic100

    Member

  • Member
  • PipPip
  • 20 posts
can anyone help.my mothers pc loses the use of the keyboard and mouse occasionaly.Also the dsl modem is not recognised sometimes,so she cant connect to the internet.i have reloaded all the software and tried another modem of the same type but it still happens.Now her firewall is conflicting with the software for her isp.She is now using the windows firewall instead.
  • 0

Advertisements


#2
Tyger

Tyger

    Member 2k

  • Member
  • PipPipPipPipPip
  • 2,896 posts
Have you gone into BIOS Setup at all? I would check thoroughly in setup. How about your time settings, if those get lost you may need a CMOS battery? It should read just over three volts, and causes a lot of problems when it goes bad.
  • 0

#3
hippichic100

hippichic100

    Member

  • Topic Starter
  • Member
  • PipPip
  • 20 posts
thanks for your help,but have no idea how to do that.can you explain
  • 0

#4
Tyger

Tyger

    Member 2k

  • Member
  • PipPipPipPipPip
  • 2,896 posts
When the computer is booting you tap on a key, maybe del, F1 or F2, usually the screen will tell you. Have the time settings changed?

Edited by Tyger, 07 November 2005 - 02:57 PM.

  • 0

#5
hippichic100

hippichic100

    Member

  • Topic Starter
  • Member
  • PipPip
  • 20 posts
no the time seems fine,although she has now lost some random desktop icons
  • 0

#6
Jack123

Jack123

    Trusted Tech

  • Retired Staff
  • 944 posts
Mouse-Keyboard Problems
8th Nov-2005

Need more details: To determine a Starting Point & establish a [Game Plan] – Could be [Software] – [Hardware] – [Resource Conflicts] – [Heat Issue] – [Malware] – [Anti Virus Conflict]

1- What type of Input Devices – [USB] or [PS2]
2- What type of Modem – [PCI] or [USB]
3- How many Antivirus/Firewall/Spyware Programs/Applications are running
4- MFG & Model of PC and Motherboard
5- How old is PC – Laptop or Desktop
6- Any Recent Upgrades or Hardware Installations
7- Describe Modem Problem –
A-Modem is not recognized at Windows Startup –
B-Does [Device Manager] show any Unknown Devices – or Warning Signs
C-Is there long delay when connecting – [CPU Busy]
D-What is [Corrective Action] when this occurs
8- Describe [Loses use of Keyboard] –
A- Mouse & Keyboard [Locks up/Freezes] & have to reboot
B- CPU Busy & No use of Keyboard or Mouse until CPU is idle
C- Input Devices not present when Windows Start
D- What is [Corrective Action] – when this occurs

To monitor CPU:

1-Right Click Empty Space on [Task Bar]
2- Scroll up on [Pop up Menu] & click on [Task Manager] –
3-Click on [Performance] Tab
4-Minimize [Task Manager]
5- Observe [CPU Performance] – watch [Task Manager] Icon on [Task Bar]

Jack123
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP