Thr modem that is apparently installed is HSP K56FLEX PNP Modem.
I have tried going the following route:
Start>Control Panel>Phone & Modems>Properties>Troubleshoot
I then dotted off "I have problems using my modem to connect to Internet. then checked off "I want troubleshooter to investigate settings on this computer, and then clicked "Next".
I then went through the route of Device Manager>Performance and Maintenance>System>Modem>Properties. I am then told that this device is working properly.
This decice is "enabled"
Any advice anyone?
Thanks for past help and regards.