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My dvd writer will not read any disk


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#1
dudeson

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My dvd writer stopped reading any disk. I insert an disk and try to open, and get a message to insert disk. My computer on any software will see the drive. The drive had been working fine, reading or writing. I have written disk using dvd shrink. The last time it worked I used Nero.
Thanks
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#2
dsenette

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right click on my computer > manage > device manager

look for any yellow ? or anything out of the ordinary
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#3
dudeson

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I check and no questions marks. I have a Benq DW1620 pro, I went to their site and downloaded the latest firmware. I haven't tried installing it yet. Would that help? While searching , I found something about removing the upper and lowerfilters?
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#4
dsenette

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try both of those options...do the firmware first
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#5
dudeson

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Added the firmware - It's working now.
Thank you.
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#6
dsenette

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you m ay want to keep those instructions you found for getting rid of the upper and lower filter handy..just in case (that seems to be a common issue)
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