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Cannot Connect to ISP


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Reklaw

Reklaw

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[edit]: Should add I completed all the steps THIS time. The "old thread" had insufficient information.

Completed all the necessary steps. Log follows message:

Copied from my older thread:

This began one night, he says, when he finished downloading something (music, I imagine) from Limewire, disconnected, and then subsequently could not connect to the internet.

I went through the standard trials: I ran various spyware programs (spybot, Ad-Aware), Registry Mechanic, AVG (which on his computer was up to date with the previous week's entries) and even some other virus programs. Nothing came up pertinent to the problem.

I tried to connect once more. The symptoms go like this: his computer (which runs slowly, having little physical memory to work with, less than 1 gig out of 40 gigs) stalls on load, even removing various items from startup. After the wait, I open Netscape (his current provider), and the usual Netscape GUI never appears. He's run several providers over the past months but this has been the current for several. I check the task manager to find that dialer.exe is hung, processing and using up a lot of memory, CPU at about 92-98.

Having no luck trying to connect outside of Netscape via basic connection, I decided to go in through Safe Mode and see if I could manage something that way. No luck. Dialer.exe still hangs and eats up memory.

I've exhausted my usual basic correction methods. My brother tends to try out lots of tweaks he finds online, so I imagine something went wrong that didn't pick up until he either disconnected or restarted. I noticed a new network bridge in his networking folder, for instance. My only real guess is that he did something that screwed with a DLL somewhere that was already initialized, and now since it's disjointed it can't queue up in the chain of things. Or something, no idea.

I can't even find any real symptoms, as usually there's a rouge EXE or something fairly obvious hanging around that I can spot one way or another. Any ideas?


Logfile of HijackThis v1.99.1
Scan saved at 3:06:42 PM, on 11/8/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\CachemanXP\CachemanXP.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Will McClanahan\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer,Search = http://allstarsearch.net
R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://allstarsearch.net
R1 - HKLM\Software\Microsoft\Internet Explorer,Search = http://allstarsearch.net
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=AdSubtract:4444
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: TEIEDLL.CTEIEDLL - {19BAFA27-8B67-46C5-9E3D-CFA2D815F4B6} - C:\Program Files\Pcssafe\TracksEraser\TEIEDLL.dll
O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll
O2 - BHO: PBlockHelper Class - {4115122B-85FF-4DD3-9515-F075BEDE5EB5} - C:\PROGRA~1\NETSCA~1\NETSCA~1\pbhelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: BHOmodObj Class - {7F6828CA-9E42-462C-BC60-418C8144012C} - (no file)
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dll
O2 - BHO: (no name) - {AB573446-F2F8-D770-83E1-D30FA6971FE6} - (no file)
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - (no file)
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - (no file)
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O3 - Toolbar: (no name) - {2CDE1A7D-A478-4291-BF31-E1B4C16F92EB} - (no file)
O4 - HKLM\..\Run: [KAVPersonal50] "C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus Personal\kav.exe" /minimize
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O8 - Extra context menu item: &Search - http://bar.mywebsear...?p=ZNxmk177XXUS
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_05\bin\npjpi142_05.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_05\bin\npjpi142_05.dll
O9 - Extra button: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra 'Tools' menuitem: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: Microsoft AntiSpyware helper - {8FEFE94C-6524-4139-8A91-2A6292B5DFDA} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {8FEFE94C-6524-4139-8A91-2A6292B5DFDA} - (no file) (HKCU)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O15 - Trusted Zone: *.slotchbar.com
O15 - Trusted Zone: *.slotchbar.com (HKLM)
O15 - Trusted IP range: 67.19.178.84
O16 - DPF: {11111111-1111-1111-1111-111111113457} - file://c:\explorer.cab
O16 - DPF: {24311111-1111-1121-1111-111191113457} - file://c:\eied_s7.cab
O16 - DPF: {33331111-1111-1111-1111-611111193457} - file://c:\ex.cab
O16 - DPF: {33331111-1111-1111-1111-611111193458} - file://c:\ex.cab
O16 - DPF: {4E7BD74F-2B8D-469E-DEFA-EB76B1D5FA7D} - http://www.ez-tracks...rch01/eztdl.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: CachemanXP (CachemanXPService) - OuterTechnologies - C:\Program Files\CachemanXP\CachemanXP.exe
O23 - Service: kavsvc - Kaspersky Lab - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus Personal\kavsvc.exe
O23 - Service: System Startup Service (SvcProc) - Unknown owner - C:\WINDOWS\svcproc.exe (file missing)

Edited by Reklaw, 01 April 2006 - 07:13 AM.

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