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xp reinstall error reports


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#16
cward

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Still downloading - at 38%. Someday soon I want a fast connection
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#17
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You'd think they would have fast connections by now :tazz:



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#18
cward

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tuneup 2006:
disc cleanup cleaned 1.62 mb
registry cleanup 914 problems fixed
defrag and reboot. Reduced the registry by 5% (2088kb)

After reboot (still slow) It said successfully defragmented.

Then Windows installer came on saying "preparing to install". After about 30 seconds this popped up: "Norton 2005 does not support the repair feature, please uninstall and reinstall." I had Norton disabled the whole time. I don't really fancy uninstalling Norton but will if necessary. Thoughts?
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#19
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You are probably stuck with Norton installer window until you do re-install it, then you would be better to use add remove, follwed by symnrt

http://service1.syma...=&osv_lvl=&seg=

Section 2 and the download link is just under number 3

When you have done this you can re-install

Norton could be the cause though it probably went wrong with the repair errors, do you have a CDRW / DVDRW Drive to back up the data on the PC
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#20
cward

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Yes, I have cd and dvdrw drives. What data to backup? Can I put the Norton on disk? Is that what you are saying? Sorry if I'm being dense.. LOL
So I need to go to add/remove programs and remove Norton? Then go to the link you posted?
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#21
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That's the better way to remove Norton

The data to back up would be documents, pictures, e-mail and any other files / programmes you cannot replace

My instinct is that as the repair did not go to plan, the errors will continue to make their presence known, so a clean start would be good

You could be lucky and run the repair again without getting the errors, especially as Tune Up cleared a few
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#22
cward

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Keith, Okay, I will try totally uninstalling Norton. Then try once again to reinstall Windows. Wish me luck this time. And I have already backed up everything I can to disks. Just hope I don't need to start from scratch. Thanks for you help. I'll repost in a day or so to give you an update. It is great having someone to help. Carol
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#23
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If you have everything backed up then at least you have options

If re-installing Norton and the repair do not improve this then you will be as quick to offload the lot / format and also write zeros to the drive and re-installing, which I hope you do not need to do

Good Luck
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#24
NancyJane

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cward...I'm frightened. I am going thru the EXACT same problem... All three of the error messages you wrote about, the painful slowness once I tried to reinstall from the CD...everything is the same EVEN THE DAY MY COMPUTER CRASHED, 11/11. Did you also have virtual memory paging file issues? Did you keep getting the blue screen? I can't open mail nor can I locate any dbx files. I'm going nuts trying to resolve this issue. Were you able to get up and running? I'm a hair away from a complete re-install...but I'm not sure that will help. I think the similarities, particularly the date of the crash...indicates some sort of virus. Please advise if you were able to get your computer up and running! - Nancy
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#25
cward

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I guess we are having similar problems. I have only had the blue screen once or twice. I haven't had time to try redoing the repair but will post an update in the next day or so. I had problems LONG before 11/11 anyway. You tried system restore I'm sure...

Make sure you do all the suggestions on the Malware forum here. It found a lot of junk on my computer that probably started this whole thing... Good luck, Carol
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#26
cward

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Just thought I'd update on what has been happening... I talked to my step-son who thought we needed more memory on the computer and said that might help with the slow start. We bought one memory board from a local Staples that didn't work then ordered one from Dell and installed it a couple days ago. It does work faster in some ways and startup is somewhat faster.

I still plan to uninstall Norton Antivirus. Then I will reinstall Windows again. Then reinstall the Norton. I have a lot of other things going on right now and need the computer working so it may be a week or so until there is enough time...
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#27
cward

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Another update: We added a memory board - then after saving everything possible to disk, I did end up reprogramming the whole computer.
I decided to just use AVG instead of Norton (even though I had just paid for it, darn). I now have Spy-bot, and Spyware blaster. The computer is running great. I think I have learned my lesson and won't be fiddling around with the computer settings so much. LOL Thanks for all the help Geeks to Go.
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