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XP Updates won't install


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#1
piggyprobe

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Update for Office 2003 & Update for Outlook 2003 Junk Mail Filter will not install on my computer. What can I do to correct this problem?
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#2
Murray S.

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Howdy:

Are you getting an error message at all??

Murray
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#3
piggyprobe

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no, just that installation was unsuccessful.
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#4
Retired Tech

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From Microsoft Update or Office Update

Did you leave the installation files on the hard drive
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#5
piggyprobe

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???

I've got the updates downloaded. The alert in my sys tray says they are ready to install. When I do the install, both fail and I get a message that says installation was unsuccessful.
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#6
Retired Tech

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Turn automatic updates off, run disc clean up and reboot

Go to Office Update

http://office.micros...te/default.aspx

If it fails to install, look for the option to look for larger files which do not require the installation discs
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#7
piggyprobe

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Ok, I did as you suggested. Here are the results.

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#8
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Try installing them in ones

That still looks like Microsoft Update, not Office Update
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#9
piggyprobe

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Didn't work installing them one at a time either!
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#10
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Open Word, click help then detect and repair
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#11
Murray S.

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Those are Office 2003 updates, but Service Pack 2 would have to be installed all on it's own..

If you did a manual download, then you should have the option to install one at a time..

If you let the Auto-Update download them, even if you tried to install one at a time, as soon as the first one installed, it would start the second and that is a no-no..

You may need to wipe those downloads, clean out your temp and temp internet folders and then go into Office Updates and select ONLY Office SP2 as the first update.. Download, install and reboot..

Murray
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#12
piggyprobe

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:tazz:

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#13
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From here, click check for updates

http://office.micros...us/default.aspx
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#14
piggyprobe

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:tazz:

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#15
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Did it then have an option to look for larger files

The only items you would lose by uninstalling Office are the e-mails in Outlook
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