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spy axe hijacker [resolved]


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#31
g2i2r4

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For the Norton issue, please see if this sollution can help you:
  • Go to the following folder depending on your Norton program version:
    • C:\Program Files\Norton AntiVirus\Quarantine
      C:\Program Files\Norton Internet Security\Norton AntiVirus\Quarantine
      C:\Program Files\Norton SystemWorks\Norton AntiVirus\Quarantine
  • You should see the two folders Portal and Incoming listed under the Quarantine folder.
  • Do the following depending on whether the folders exist or not:
    • If the folders exist, try to download all other available Symantec program updates.
    • If there are no folders, then go on to step 6.
  • Click the following folder depending on your Norton program version:C:\Program Files\Norton AntiVirus\Quarantine
    C:\Program Files\Norton Internet Security\Norton AntiVirus\Quarantine
    C:\Program Files\Norton SystemWorks\Norton AntiVirus\Quarantine
  • From the File menu, click New > Folder.
  • Type Portal and press Enter.
  • From the File menu, click New > Folder.
  • Type Incoming and press Enter.
  • Close Windows Explorer.
  • Restart the computer.
See if the issue is solved. If not, let me know :tazz:
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#32
hlee814

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the folder's are there, hrm any other logs u want me to post to check if there's still spywares?

the message saying " norton does not support repair...." still popups :S
wasnt too sure what was supposed to be fixed from your last msg
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#33
g2i2r4

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If the folders exist, try to download all other available Symantec program updates.

Let me check for other solutions.
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#34
g2i2r4

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  • Start Norton AntiVirus.
    If Norton AntiVirus is part of Norton Internet Security or Norton SystemWorks, then start that program.
  • Click Options.
  • In the left pane, click Miscellaneous.
  • In the right pane, under "How to keep Microsoft Office documents protected," check Enable Office plug-in.
  • Click OK
***

If that doesn't solve the problem, do a search on your computer for this file:
NavShExt.dll
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#35
hlee814

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i did live update and said its up to date
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#36
g2i2r4

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:tazz: we posted at the same time...
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#37
hlee814

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hrm got it checked, looked for the file, not there, still gettin that msg tho lol
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#38
g2i2r4

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We need to make sure all hidden files are showing so please:* Click Start.
* Open My Computer.
* Select the Tools menu and click Folder Options.
* Select the View Tab.
* Under the Hidden files and folders heading select Show hidden files and folders.
* Uncheck the Hide protected operating system files (recommended) option.
* Click Yes to confirm.
* Click OK.
See if you have this file:
C:\Program Files\Norton AntiVirus\NavShExt.dll
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#39
hlee814

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k did all that, dont find that file
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#40
g2i2r4

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You are missing a file Norton needs.

Go to the article on the Symantec Web site to thoroughly remove and reinstall Norton AntiVirus from your PC.
Symantec help page

Edited by g2i2r4, 24 November 2005 - 04:08 PM.

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#41
hlee814

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ok that will take me some time to find the disc to reinstall norton, other than that, my computer seems fine tho right?


:tazz:
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#42
g2i2r4

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Other than that Norton file missing, it looks clean to me, weldone.

Shall I post you some tips for the future and close this topic?
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#43
hlee814

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yep, just want to say thank you and i appreciate ur help for the past couple weeks :tazz:
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#44
g2i2r4

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You're welcome.

You did a great job, weldone.

Please follow these simple steps in order to keep your computer clean and secure:
  • Disable and Enable System Restore. - If you are using Windows ME or XP then you should disable and re-enable system restore to make sure there are no infected files found in a restore point.

    You can find instructions on how to enable and re-enable system restore here:

    Managing Windows Millenium System Restore

    or

    Windows XP System Restore Guide

    Re-enable system restore with the instructions from the tutorial above

  • Make your Internet Explorer more secure - This can be done by following these simple instructions:
    • From within Internet Explorer click on the Tools menu and then click on Options.
    • Click once on the Security tab
    • Click once on the Internet icon so it becomes highlighted.
    • Click once on the Custom Level button.
      • Change the Download signed ActiveX controls to Prompt
      • Change the Download unsigned ActiveX controls to Disable
      • Change the Initialize and script ActiveX controls not marked as safe to Disable
      • Change the Installation of desktop items to Prompt
      • Change the Launching programs and files in an IFRAME to Prompt
      • Change the Navigate sub-frames across different domains to Prompt
      • When all these settings have been made, click on the OK button.
      • If it prompts you as to whether or not you want to save the settings, press the Yes button.
    • Next press the Apply button and then the OK to exit the Internet Properties page.
  • Use an AntiVirus Software - It is very important that your computer has an anti-virus software running. This alone can save you a lot of trouble with malware in the future.

    See this link for a listing of some online & their stand-alone antivirus programs:

    Virus, Spyware, and Malware Protection and Removal Resources

  • Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

  • Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is succeptible to being hacked and taken over. I am very serious about this and see it happen almost every day with my clients. Simply using a Firewall in its default configuration can lower your risk greatly.

    For a tutorial on Firewalls and a listing of some available ones see the link below:

    Understanding and Using Firewalls

  • Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer always has the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

  • Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option. This will provide realtime spyware & Hijacker protection on your computer alongside your virus protection. You should also scan your computer with this program on a regular basis just as you would an antivirus software.

    A tutorial on installing & using this product can be found here:

    Using Spybot - Search & Destroy to remove Spyware , Malware, and Hijackers

  • Install Ad-Aware – Download and install Ad-Aware. You should also scan your computer with this program on a regular basis just as you would an antivirus software in conjunction with Spybot.

    A tutorial on installing & using this product can be found here:

    Using Ad-aware to remove Spyware, Malware, & Hijackers from your Computer

  • Install SpywareBlaster - SpywareBlaster will add a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

    A tutorial on installing & using this product can be found here:

    Using SpywareBlaster to protect your computer from Spyware and Malware

  • Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
Follow this list and your potential for being infected again will reduce dramatically.

You may want to check this fine article by Tony Klein: How did I get infected in the first place?

Glad I was able to help.
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