Video problem, just restarts
Started by
Luckey
, Nov 12 2005 02:04 PM
#1
Posted 12 November 2005 - 02:04 PM
#2
Posted 12 November 2005 - 03:26 PM
Hi. Have you viewed the event log for details of the crash? Go to my computer, right click manage, event viewer. Find those with the red x at the time of the crash. Right click properites for details. You can also send a report to m$ and view their knowledge base for possible solutions. Random reboots are usually caused by heat, memory, driver issues or the power supply. Since it happens when you try to play videos with WMP, it could be the video driver. Was this happening before you updated the video driver and codecs, or after?
#3
Posted 12 November 2005 - 03:40 PM
the drivers were pretty up to date and it was fine. then it started. and I downloaded new drivers and it didn't change. I looked in the log and under applications it has errors for yesterday but nothing for today. The errors yesterday were all caused by Norton Anti-virus.
#4
Posted 13 November 2005 - 07:33 AM
The only thing to do is work through each possible cause to rule it out. Start with heat. Are the fans working, and is the inside of the computer free dust/dirt/cathair etc? You can test the memory. Go to http://www.memtest86.com/. Driver issues and power supply are a little more difficult. You can clean out the video driver installation with http://www.drivercleaner.net/ (it is free). To do this, download driver cleaner. Also make sure you have the current video driver available to install when finished with clean up. Then go to add/remove programs and remove the video driver. Then boot into safe mode and run Driver Cleaner TWICE, each time deleting all that it finds. Then reboot and install the video driver.
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